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“Bad Hotel w/ Really BAD attitude - Don't Stay Here!” 2 of 5 stars
Review of Comfort Suites Michigan Avenue

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Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (Downtown / The Loop)   |  
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Choice Privileges Points
Ranked #39 of 177 Hotels in Chicago
Certificate of Excellence 2014
Arizona
1 review
1 helpful vote 1 helpful vote
“Bad Hotel w/ Really BAD attitude - Don't Stay Here!”
2 of 5 stars Reviewed October 9, 2009

I am not often compelled to write a review, but I want to save traveler's from thinking this hotel is a good deal when it is NOT, simply based on its location. I travel here often for business and decided to try it once because of the suites. I think a better deal can be found in the area. I guess the older, cramped rooms wouldn't be so bad if the general overall attitude was better. My room wasn't cleaned one day. I couldn't shower one day because the water pressure was down to a drip. Did they care? NOPE! I think they assume they will continue to get business because of the location. Don't fall for it!

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. Please note that we have had recent staff changes. So you will see a great change when you return. We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
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PA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 94 cities Reviews in 94 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 8, 2009

Great Location right on Mich Ave. 1 block from the River Walk & 3 blocks from Millennium Park, Just at the start of the magnificent mile. This hotel has a small lobby. But the large rooms more them make up for that. The rooms are all good size suites with full kitchens and living room area with modern office space and free Wi-Fi. also a wonderful city view from the higher floors.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 8, 2009

Our gorgeous suite was RIGHT in the middle of everything downtown Chicago has to offer - Magnificent Mile shopping, parks (walked to Millennium Park), site seeing (we walked to Sears/Willis Tower and Navy Pier from the hotel), easy access to trains, right on the beautiful river, lots restaurant choices - LOCATION LOCATION LOCATION! With all Chicago has to offer, we didn't want to spend too much time in our hotel...but it was hard to leave this huge suite with a great view. Internet was wired, but reliable (and free). I usually travel with pets (this was a very rare occassion when I didn't) so unfortunately I am not likely stay here again, as it is not a pet-friendly hotel. BUT other than that, this hotel was perfect.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2009

In fact, as I write this my wife is packing up our things and I am gazing out our window over Michigan Avenue. The view across the bridge past the Wrigley Building is fabulous.

The location can't be beat - the shopping district is walking distance, but so is the Art Museum and Milleneum Park . . . that gives them an edge over the Water Tower Place area hotels.

Rooms are suites with a Queen and a pull-out full bed. The floor plan is super-spacious, and we had enough room to entertain family and friends after dinnertime.

You don't always get what you pay for . . . at this hotel you get that, and a little bit more.

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, FL
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 18, 2009

My sister and I checked into the Comfort Suites for four nights to attend a wedding over Labor Day weekend. We did not have a car and relied on public transportation. No problem with this location. The El is about six or so blocks away, and you may want to take a taxi to the hotel if you have heavy luggage. Off site parking is available for a daily rate and is nearby. We like our space as we have traveled together before, so I checked out suite hotels in downtown Chicago. Most were very pricy. Comfort Suites offered the best rates for the four night stay averaging $125.00 per night for a one bedroom suite. The room has a pull out sofa so it can sleep two couples or kids. There are rooms with two queen beds and two separate bedrooms, but they were booked on the Labor Day weekend. We were given a room with a king size separate bedroom and we were not disappointed. First of all the location is superb, everything within walking distance right outside the door, ten minutes to Millennium Park, the Michigan Ave. water taxis and fabulous shopping and good restaurants right on the street outside the hotel. The room was exceptional for the price. A true mini-apartment with full kitchen, washer dryer, ironing board, security safe and separate bedroom with king size bed. The view from the 12th floor encompassed the Chicago river, Trump Tower and the room had corner windows that made the room bright and cheery. The room was spotless, well-stocked with utensils, thick white towels and above average linens. Paper towels and dish soap were provided. The king bed had six luxurious pillows and a beautiful duvet cover over the comfortable bed. Two flat screen T.V.s were in the rooms along with an adequate work space and office chair for business travelers. We had an occasion to call the front desk for small maintenance issues, and the technicians were prompt, courteous and would not even accept our tip's. All in all, the staff was extremely helpful and courteous. The breakfast room was small but seated everyone, the breakfast was about average for this type of property, and the staff worked hard to replenish eggs, waffle batter and juices as they were depleted by the hungry crowd. The fitness center had nice equipment for a quick work out and was stocked with ice and a vending machine. An accessible business center allowed for printing out boarding passes and checking emails, as I did not bring my laptop. We were quite happy during our stay and stocked the room with quick snacks and drinks from the local Walgreens. Since we attended wedding festivities, we did not cook, but the four burner stove and oven, full size dishwasher(the maid even loaded our dishes) and cooking utensils allow for full meal preparation in the room if needed. The room was quiet, we heard no street noise and each floor seems to house only 4 apartments, so long hallways are not an issue. This hotel is excellent for active travelers and families that want a great value, clean and safe environment and like the amenities of a kitchen and separate sleeping area. The bathroom is small but functional and clean, and was stocked with small toiletries. My sister and I could have stayed there for two weeks and felt perfectly comfortable. I rate this property as a great hidden gem amongst Chicago's many competitors for travelers that like the options to prepare a few meals, do a load of laundry and take advantage of the great location to get around with Windy City!

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2009

Hotel is in a great location right on magnifincent mile. All suite hotel and rooms were very large with fully equipped kitchen and washer/dryer. Also nicely decorated and clean. Perfect for families. Front desk clerk (seemed like the same girl was always working) was very friendly and helpful. Free breakfast was above average but breakfast room on the small side and pretty crowded but you could grab and go because all rooms have a full kitchen anyway. There were a couple of things that were inconvenient. No hotel parking. If driving you have to park in a public lot a few blocks from hotel. It cost 30 dollars a day and we had to cross Michigan Ave with our luggage because you cannot stop in front of hotel (not really a big deal if you don't gave much stuff). Only two small elevators so on check out day it got hectic. No wireless access in rooms. They do have two computers with printer for public use in lobby. Overall it was a pleasant stay and aside from the self-parking fiasco, it was a nice hotel for the price-$99/night !

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 22, 2009

Great hotel, only three months old, all you need in a suite, washer/dryer, fridge/stove/microwave, safe. Great bed. Convient to the shopping, restaurants, etc. would stay here again

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 29, 2014
Thank you so much for your review on the hotel. Our suites are some of the largest in city. We do offer one the best locations in the heart of Chicago. We hope to see you again soon.

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Michigan Avenue

Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#25 Romantic Hotel in Chicago
#31 Family Hotel in Chicago
#38 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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