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“What a nice place to stay!” 5 of 5 stars
Review of Comfort Suites Michigan Avenue

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Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (The Loop)   |  
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Ranked #31 of 169 Hotels in Chicago
Destin, FL
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“What a nice place to stay!”
5 of 5 stars Reviewed September 18, 2009

My sister and I checked into the Comfort Suites for four nights to attend a wedding over Labor Day weekend. We did not have a car and relied on public transportation. No problem with this location. The El is about six or so blocks away, and you may want to take a taxi to the hotel if you have heavy luggage. Off site parking is available for a daily rate and is nearby. We like our space as we have traveled together before, so I checked out suite hotels in downtown Chicago. Most were very pricy. Comfort Suites offered the best rates for the four night stay averaging $125.00 per night for a one bedroom suite. The room has a pull out sofa so it can sleep two couples or kids. There are rooms with two queen beds and two separate bedrooms, but they were booked on the Labor Day weekend. We were given a room with a king size separate bedroom and we were not disappointed. First of all the location is superb, everything within walking distance right outside the door, ten minutes to Millennium Park, the Michigan Ave. water taxis and fabulous shopping and good restaurants right on the street outside the hotel. The room was exceptional for the price. A true mini-apartment with full kitchen, washer dryer, ironing board, security safe and separate bedroom with king size bed. The view from the 12th floor encompassed the Chicago river, Trump Tower and the room had corner windows that made the room bright and cheery. The room was spotless, well-stocked with utensils, thick white towels and above average linens. Paper towels and dish soap were provided. The king bed had six luxurious pillows and a beautiful duvet cover over the comfortable bed. Two flat screen T.V.s were in the rooms along with an adequate work space and office chair for business travelers. We had an occasion to call the front desk for small maintenance issues, and the technicians were prompt, courteous and would not even accept our tip's. All in all, the staff was extremely helpful and courteous. The breakfast room was small but seated everyone, the breakfast was about average for this type of property, and the staff worked hard to replenish eggs, waffle batter and juices as they were depleted by the hungry crowd. The fitness center had nice equipment for a quick work out and was stocked with ice and a vending machine. An accessible business center allowed for printing out boarding passes and checking emails, as I did not bring my laptop. We were quite happy during our stay and stocked the room with quick snacks and drinks from the local Walgreens. Since we attended wedding festivities, we did not cook, but the four burner stove and oven, full size dishwasher(the maid even loaded our dishes) and cooking utensils allow for full meal preparation in the room if needed. The room was quiet, we heard no street noise and each floor seems to house only 4 apartments, so long hallways are not an issue. This hotel is excellent for active travelers and families that want a great value, clean and safe environment and like the amenities of a kitchen and separate sleeping area. The bathroom is small but functional and clean, and was stocked with small toiletries. My sister and I could have stayed there for two weeks and felt perfectly comfortable. I rate this property as a great hidden gem amongst Chicago's many competitors for travelers that like the options to prepare a few meals, do a load of laundry and take advantage of the great location to get around with Windy City!

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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927 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Niagara Falls
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2009

Hotel is in a great location right on magnifincent mile. All suite hotel and rooms were very large with fully equipped kitchen and washer/dryer. Also nicely decorated and clean. Perfect for families. Front desk clerk (seemed like the same girl was always working) was very friendly and helpful. Free breakfast was above average but breakfast room on the small side and pretty crowded but you could grab and go because all rooms have a full kitchen anyway. There were a couple of things that were inconvenient. No hotel parking. If driving you have to park in a public lot a few blocks from hotel. It cost 30 dollars a day and we had to cross Michigan Ave with our luggage because you cannot stop in front of hotel (not really a big deal if you don't gave much stuff). Only two small elevators so on check out day it got hectic. No wireless access in rooms. They do have two computers with printer for public use in lobby. Overall it was a pleasant stay and aside from the self-parking fiasco, it was a nice hotel for the price-$99/night !

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 22, 2009

Great hotel, only three months old, all you need in a suite, washer/dryer, fridge/stove/microwave, safe. Great bed. Convient to the shopping, restaurants, etc. would stay here again

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 29, 2014
Thank you so much for your review on the hotel. Our suites are some of the largest in city. We do offer one the best locations in the heart of Chicago. We hope to see you again soon.

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 20, 2009

This is a true gem. Inexpensive for a big city hotel, $170 for Saturday night, $150 for Sunday night. A great location for Chicago tourist, Its on Michigan Ave between Millenium Park and the shopping district. The room itself was amazing, it was a 2 bedroom suite, there was one room with a king size bed another with a queen size bed, a livingroom, kitchenette, there was a washer and dryer, and 3 TVs. There was plenty of room for 5 of us to get some alone time. But only problem was with the staff. Stephanie(who I never met in person was great on the phone) but when I got there the check in staff was horrible. After she checked us in which took 10minutes because she was talking to another employee about going to school and what career she wanted, she never bothered to tell us where our room was, where the elevators where, or anything about the morning breakfast we had. She was too busy to acknowledge us.
Then the next day we asked for directions to the subway they didnt know, you'd think at the hotel they'd know. They gave us some bus directions. Also when we arrive at the city we were kinda lost, so we called with what location we were at , the girl said she didnt know where we were, well we were around the corner, how can you not know where we were when its your job, but especially when we were around the corner. Stephanie needs to work more.
There is a parking garage around the coner too.
This hotel was great and housekeeping was great. At this point the only negative was the employees at check in.
I would stay there again for sure.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 20, 2009

This hotel is absolute crap. Upon checking in to my room the staf tried to charge me 300 dollars a night for queen sized room, then they held charges of up to 1200 dollars on my American Express...after talking to the unhelpful staff about this problem I decided to call corporate. This whole credit card issue took almost a day and half out of my vacation, and the worst part about it is that I had to do all the leg-work for phone calling and other things like that. It has been a week and 3 days since i checked out of that hotel and the 1200 dollars JUST got released from my card yesterday! The ranking of this hotel out of 190 is not true.

  • Stayed August 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. I am sorry that we didn't meet your expectations. We have had a lot of recent changes. So I hope that you will try us again!

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, NE
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 16, 2009

+ Awesome full kitchen in the room. Walked next door to Walgreens for frozen pizzas.
+ Subway is 3 doors down, Walgreens next door, 7-11 around the corner. Everything you need!
+HUGE rooms, clean. When we all decided to hang out in one room for a while we very comfortably had 8 people in there with room to spare.
+Good breakfast, though it is crowded and we brought our breakfast to the room every day.
+ Within blocks of public transport.
- Elevators are slow.
- Lobby is very small and congested when checking in and out.
- It is downtown, so parking is spendy. ($35)

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseville, Michigan
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 14, 2009

We stayed at the Comfort Suites on Michigan Avenue for two nights. I was impressed with the size and amenities of the 1 bedroom studio. The kitchen came complete with stove, fridge, microwave, toaster, utensils, dishes, etc. The hotel recently opened and it has been nicely decorated. It's a great place to stay, especially for extended stays.

There are 4 - 5 rooms per floor. We had a corner room (I believe most rooms are corner rooms), so there were two floor-to-ceiling windows in the living room and one floor-to-ceiling in the bedroom. The views include several other tall buildings, Trump Tower, Willis Tower (f/m/a Sears Tower), and the Chicago River. T

I was happy to be able to use the Internet in my room (Ethernet) without an extra charge. All hotels should offer use of the Internet in the room free-of-charge (or hide the price in the cost of the room).

The staff was always pleasant and helpful.

While in Chicago, we used the water taxi, rented bikes from Millennium Park, ate Chicago style pizza, ate at one of the fine dining restaurants, and saw the Blue Man Group.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Michigan Avenue

Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Suites
Hotel Style:
#22 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
#43 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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