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“Very Happy With Our Choice” 4 of 5 stars
Review of Comfort Suites Michigan Avenue

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Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (Downtown / The Loop)   |  
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Ranked #39 of 177 Hotels in Chicago
Certificate of Excellence 2014
Canton, MI
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5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
“Very Happy With Our Choice”
4 of 5 stars Reviewed August 9, 2009

We stayed at the Comfort Suites in Downtown Chicago right off of Michigan Avenue. Our suite was on the 25th floor and we had a corner unit with views from two sides of our living room!

Plenty of room to relax and if you take your bike with you, you will have enough room to store it in one of the several closets.

I definitely reccomend this hotel and would stay here again. The location is excellent, the decor is very nice, and the room is very comfy. The hotel staff was very nice and helpful. The breakfast bar was decent. The scrambled eggs weren't that good and the sausage links were pretty hard, but the typical items (muffins, bagels, waffles, cereal, juice, and coffee were very good.)

What I enjoyed - the amount of space and the feeling that I had a one bedroom studio apartment overlooking downtown; free internet connection; plenty of room to store clothes and other personal items; really comfy bedding; large apartment-sized refrigerator; clean and tasteful decor; carpet was soft to walk on with bare feet; they had plenty of dishes and utensils available and even dish soap;

We stayed for 2 nights, so we didn't take advantage of all the amenities in the room. We didn't use the 4-burner stove, microwave, dishwasher, sink, or toaster. But we did use the refrigerator and cupboards to store some of our groceries. What made it nice was that there was more than enough space that you didn't have to look at any luggage or other personal belongings just sitting around; you could find a place for everything so it made it feel more like a condo or an apartment. Knowing all of the amentities that are available, I would definetly consider this hotel over others for any long stays in the city.

What I enjoyed least - When I entered the room, I noticed a certain smell to it. I've smelled that scent before and it's like a chemical spray that they use to deorderize. I don't really care for that smell, but I could live with it.

Interesting items - you can crank open the windows; the washer and dryer are in your bedroom, there is a coat closet in the living room, there is a huge storage closet between the bathroom and kitchen where the hot water tank is at, you have a double door closet in the bedroom, there are two plasma tv's (one in the living room and the second on your bedroom wall); and there are enough cupboards in the kitchen if you bring groceries.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2009

The hotel was a great choice for us. My 15 year old son and I stayed here for three nights the beginning of August. The room was huge with 2 queen beds that were extremely soft and comfortable, complete kitchen with fridge, microwave and dishwasher. Plates, silverware, and glasses also furnished. Everything was immaculate in the room. The bathroom itself is small, but the sink was outside the tub/toilet area so that helped. Washer and Dryer were located near the bathroom.
We had no problems with getting the elevators when needed. I only had to wait one time in the morning when people were checking out and had lots of luggage. The breakfast was typical hotel breakfast - muffins, bagels, cereal, but included fresh fruit and make-your-own waffles. The eggs and ham or bacon each day were okay - not great, but the food was free. There usually was a crowd by 9:00. But there was always plenty of food available.
My son and I both liked being able to check our email and even though there were only two computers, we didn't have any problems getting onto the computers once or twice a day.
You can't beat the location - easily accessible to everywhere. I walked towards Lake Michigan on Wacker Drive and had a perfect view of the fireworks and no crowd on Wednesday night.
The staff were friendly and helpful with any questions that I had for them. They held our luggage when we arrived early - 7:00 in the morning and kept our luggage until 7:30 the night we checked out.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
joshua7576
1 review
4 of 5 stars Reviewed August 4, 2009

The number one thing most customers need to understand about this hotel is the parking situation. The parking garage is located across the street and down the street. You cannot load and unload in front of the hotel. There are only two carts in the whole hotel to load your luggage on. If you don't like B-grade breakfast, you won't like their "savory start" breakfast; but if you don't mind B-grade food, it's not bad. The rooms are great. They're nice and new. Everything is very clean. Bathrooms are very small. The hotel staff was always very friendly and helpful. Internet worked right away. Hotel entrance will be a pain if you have a lot of luggage. Pull out sofa bed isn't very comfy, but better than the floor, I suppose. If you can get this hotel off of Travelzoo or Hotwire for $89/night like I did, it will be a really great deal. Most hotels in this location go for double that. Beds are very comfortable and nice.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 30, 2014
Thank you so much for your review. We appreciate it! We hope to see you back again.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Michigan Avenue

Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#25 Romantic Hotel in Chicago
#31 Family Hotel in Chicago
#37 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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