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“Great Customer Service at this hotel!!” 5 of 5 stars
Review of Comfort Suites Michigan Avenue

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Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (The Loop)   |  
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Hotel amenities
Ranked #24 of 167 hotels in Chicago
Round Rock, Texas
1 review
“Great Customer Service at this hotel!!”
5 of 5 stars Reviewed July 3, 2013

If you are looking for a hotel where the staff goes above and beyond everyday, you will certainly find it at Comfort Suites. Cecilia Kilat and all of the other staff members there were EXCELLENT! Even in the midst of crisis, they handled all of our needs with speed, care and professionalism. I couldn't ask for a better stay and although I travel quite a bit, I am not a fan of hotels. But this last trip to Chicago and my stay at Comfort Suites will certainly make me stay there again and recommend it to anyone else!! Thank you so much!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 16, 2013
Cecilia and the staff love seeing reviews with such kind compliments! Thank you so much for sharing your experience. We would be delighted to have you with us again when you are next in Chicago.

Safe Travels,
Natalie Furka-Padgett
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834 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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istanbul
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 2, 2013

The hotel is walking distance to shopping and entertainment locations. House of Blues, Mag. Mile are 3-5 minutes walk from the hotel. Rooms are a little dated. There is a kitchenette and washer in the room which we did not use. Aircon is a little noisy.

The staff - Nadir, Brandon and Amanda - is very friendly and extraordinary helpful.

I recommend this hotel for the families with kids.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 16, 2013
Nader, Brandon and Amanda will be thrilled to see your kind compliments! Thank you so much for taking the time to let them know you were pleased with their service levels. We would be delighted to welcome you back when you are next in Chicago.

Safe Travels,
Natalie Furka-Padgett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogers, Arkansas
1 review
4 of 5 stars Reviewed July 1, 2013

We spent 5 nights @ the Comfort Suites, 320 N. Michigan Ave- Chicago. We had originally planned to stay 4 nights, but enjoyed ourselves so much we stayed an extra night.

The hotel was conveniently located (we were able to walk to almost every location we wanted to go to) and the suites were furnished nicely with small kitchenettes, pull-out couch as well as a large king-sized bed that was very comfortable. An added plus was they supply soft & firm pillows on the bed, so we had our choice of pillow-type to make ourselves more comfortable. Having a hot breakfast in the mornings vs. a continental breakfast was a nice way to start off a busy day. Rooms even had washers/dryers although my wife refused to do laundry while on vacation.

We feel the best part of the hotel was the staff. We checked in about 5p.m. and was greeted by the front desk staff, Nader and Amanda. Both of the them were very accommodating and helpful throughout our stay. They made us feel welcome and greeted us each evening when we returned to the hotel. They attended to our needs (Nader helped us with our luggage and locating the parking garage as well as making recommendations for restaurants and points of interest) and Amanda helped us when our tv remote wasn't working properly as well as making recommendations on points of interest and restaurants and "a place close-by to just grab a drink". The hotel should count these 2 as some of their top staff, although I would like to also compliment the day staff @ the front desk, who were also helpful in whatever manner we needed.

Thanks to Comfort Suites of Chicago for making our vacation a wonderful and very enjoyable time. We will definitely visit this hotel again!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 16, 2013
Nader and Amanda will be thrilled to see they made your stay with us a day longer! We truly thank you for taking the time to write these kind compliments. When you are next in Chicago we will be delighted to welcome you back.

Safe Travels,
Natalie Furka-Padgett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 27, 2013

Found this hotel by chance and I was pleasantly surprised. The staff were extraordinarily friendly and the location can't be beat. Walk over the bridge to Billy Goat's and have a burger. Close to just about everything. Room quality was great--kitchenette and even a washer/dryer. The bathroom is small (these rooms look like converted small condos) but that's a minor gripe.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, July 16, 2013
Thank you for taking the time to share your surprise! The kind compliments on the staff service and location are truly appreciated. When you are next in Chicago, we would be delighted to welcome you back.

Safe Travels,
Natalie Furka-Padgett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 20, 2013

This hotel was in such a prime location. We used the valet parking (at a discount rate) around the corner that is affiliated w/the hotel and had no worries about driving or parking the rest of the stay. We walked to the art museum, Willis Tower (a little more of a walk, but not bad at all), Millennium Park (where we saw a free outside symphony and The Bean), and many other places. Tons of restaurants and shopping nearby too. The river cruise was visible from the hotel, and a very short walk away. I cannot say enough good things about the location.

The room itself was very spacious, with amazingly comfortable beds, with tons of pillows. The kitchen had a dishwasher, refrigerator, stove, microwave and was fully stocked down to the bottle/can opener and paper towels. There was a washer and dryer, and if you wanted to buy a small bottle of laundry detergent, a Walgreens was situated a couple of doors down.

Free WiFi and tons of electric outlets for charging were available. Free hot breakfast in the morning. Check out was at noon. Staff was very friendly.

The elevators were slow during peak hours because they had to stop and go at various floors, and the bathrooms were small (both things were no big deal at all to us because all of the other things were so wonderful).

It's easy for me to give the hotel 5 stars because it was easily one of the best hotels stays we've had, and like I said above, the location just could not be beat. This is our new go-to hotel for trips to Chicago.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, June 25, 2013
We are delighted that we are your new go-to hotel in Chicago! Thank you for the kind compliment and for sharing your experience with others. We are so happy we were able to make your stay with us and time in Chicago enjoyable.

Safe Travels,
Natalie Furka-Padgett
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Holland, Michigan
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 18, 2013

This hotel on North Michigan Avenue is quite a surprise. Our firm had used the Hard Rock Hotel for several years for Neocon and moved across the street to the Comfort Suites. We got bigger rooms for less money even though the rooms are of similar quality but just in a lower profile hotel.Still conveniently located.

Room Tip: Want a good deal.....stay here.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, June 25, 2013
Thank you so much for your compliments and sharing your experience. We are delighted you found us to be a good surprise for your recent stay!

Safe Travels,
Natalie Furka-Padgett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Price, Utah
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

I got a great deal on priceline. Very short walk from the metra! The fd let us check in early, 2p so we didnt have to worry bout our bags! They helped us with info on what buses to take to near attractions. The suite was very beautifil,i wish i coulda stayed longer!! The bed was like sleeping on a cloud, great nights sleep. We ate dinner out so didnt take advantage of the stovetop...yes people a stove top!,refride,micro even a dishwasher with plates/cups! At c/o fd allowed us to keep our bags in the back room til we were done sight seeing for the day. The lemon water jug in lobby was a nice treat coming back in from muggy sticky lovely chicago weather.lol A free bfast was included..very yummyand the bfast attendants were constantly bringing out fresh food and refillin the coffees! We had a great experience and thankful for this hotel being an option to stay in the city! Staff even said welcome back as a greeting to the elevators!

Room Tip: Book on a hotel bidding website!!:)
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie F, General Manager at Comfort Suites Michigan Avenue, responded to this review, June 25, 2013
Thank you so much for taking the time to share your experience. The staff strives to provide excellent service and they will be delighted to read your kind compliments. We are delighted you enjoyed your stay.

Safe Travels,
Natalie Furka-Padgett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Michigan Avenue

Also Known As:
Comfort Hotel
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites
Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#24 Spa Hotel in Chicago
#25 Business Hotel in Chicago
#39 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Official Description (provided by the hotel):
The Comfort Suites is a gorgeous property located in Chicago’s city center, steps from the Magnificent Mile, the theater district, the greatest fine dining restaurants and all the best Chicago has to offer. The hotel has beautifully appointed oversized suites with some of the best views in Chicago. ... more   less 
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