The company I worked for booked this room for a convention after most of the higher rated hotels were already sold out. We paid way too much for the room, but during a convention this is expected. My room was reserved/paid for through Expedia. The room that I checked into first was terrible, sad, scary. It was on the 2nd floor, overlooking what appeared to be a cigarette butt pit. There was a nasty towel out on the landing (? - not sure what it was) and other garbage. The windows were literally screwed shut, which had me a little concerned about my safety considering the glass probably wasn't shatterproof. There were cigarette burns in the carpet. The A/C wasn't working at first, so it was pretty stuffy. Unfortunately, they couldn't move me that evening due to being sold out. They also told me the rate I paid was for a 2nd floor room with no view. I don't mind not having a view of the city, but I'd rather not look at trash. Anyway! The maintenance/housekeeping staff came that afternoon and got the A/C working, and told me they were going to be able to move me the next day. They told me to leave my suitcase in the room & they would take care of it. They did. The entire staff was very friendly and accommodating, specifically Erin and Amanda. I don't know what this hotel would cost on an average stay, but in my case it was exceptionally overpriced. My new room on the 17th floor was in better shape and the view is much more appealing. The breakfast is very below average, in my opinion. There isn't any fresh fruit, and the eggs are weird puck-like things that I've seen in similar type hotels. I think this would be a great hotel for a family who plans on spending the majority of their trip sight seeing, but who wants to save some money by cooking a meal or two in the hotel. Also, the rooms are quiet compared to big hotels where there are 100's of guests on each floor. There are four suites per floor, at least where I was. Not much external noise (you will hear an occasional door slamming or sirens, anywhere.) Decent overall, very quick response from the staff & management - that goes a long way. I would rather have better customer service with a little more humble accommodations than to be treated poorly in a swanky hotel. Overall I'm pleased, and I would recommend this hotel again, just be careful if you book through Expedia.
Ask for a room on a higher floor - avoid the 2nd floor like the plague, especially room 203.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to share your recent stay with us. Erin and Amanda will be delighted that, while there were some challenges with your first room, they were able to ensure a positive experience with our hotel. When you are next coming to Chicago, please feel free to contact us directly so we can ensure a flawless second visit.
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With Warm Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.