We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quaint” 4 of 5 stars
Review of Comfort Suites Michigan Avenue

Save Saved
You added Comfort Suites Michigan Avenue to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Michigan Avenue
3.0 of 5 Hotel   |   320 North Michigan Avenue, Chicago, IL 60601 (The Loop)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #31 of 169 Hotels in Chicago
Nashville, Tennessee
Top Contributor
95 reviews 95 reviews
93 hotel reviews
Reviews in 80 cities Reviews in 80 cities
46 helpful votes 46 helpful votes
“Quaint”
4 of 5 stars Reviewed December 13, 2012

Staff here are fantastic - property is older but remodeled nicely - rooms spacious and comfortable - 2 issues prevent an excellent rating: 1) the hotel is in the middle of the block and parking is around the side of the block - we used the valet service at the Hard Rock Hotel. Not a real issue until we had to haul our luggae in the rain to pick up our car. 2) the hotel uses Ethostream internet portal - I have had issues getting on at other Comfort Suites and this was no exception (staff at all acknowledge that Ethostream can be an issue) - once on it works well - but - you occasionally get bumped off and must log in again. I would stay here again if I did not have a car to park.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, December 14, 2012
I truly appreciate you taking the time to leave your feedback and for your recent stay. I am pleased you enjoyed our location and staff. Please contact me directly when returning to Chicago, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

922 reviews from our community

Traveler rating
    587
    238
    65
    20
    12
See reviews for
257
252
57
205
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 13, 2012

I was blown away when I had stayed at the Comfort Suites. It's true what they say... location, location, location.... with the hotel located right on Michigan Avenue, you'll have some fantastic views and you're within walking distance to everything. The rooms are incredibly spacious, open and it has all the amenities you'll need. My room even had a washer and dryer! The hotel is obviously well maintained and is quite busy... it's the place to be for sure! Probably the biggest plus to this hotel is the staff.... Wow! very friendly, outgoing, fun and helpful....kudos to the manager, as they really know the meaning of customer service and they get it. Thanks for making my stay so memorable, and I definitely will be back!

Room Tip: Some of the corner rooms offer exceptionally great views of the city!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, December 14, 2012
Thank you so very much for your recent stay and for taking the time to leave your feedback. I am so pleased you were blown away with your stay. Please contact me when returning and I will make your arrangements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 30, 2012

Perfect location in Chicago downtown. Ideal for families, nicely decorated suits. Complimentary breakfast was good, too.
But; the breakfast area was very small so you could not find place to sit.
Second; I had made a reservation 3 months ago for 2 "premier deluxe suit" but when we arrived to hotel they gave us one "standart suite" and one "premier deluxe suit". Decorations of those suits were totaly different. I objected to it but nobody dissolved the problem. They just advised me that when you booked any room from this hotel, you need to confirmed your booked room..:((

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, December 1, 2012
I thank you for your recent stay and for sharing your feedback. I am pleased you enjoyed our unbeatable location and well appointed suites. I would like to learn more about your room type issue, please contact me directly so I may resolve this for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago,Il
1 review
5 of 5 stars Reviewed November 28, 2012

I had a perfect stay; great location, huge suite with a fantastic view, and a fabulous staff. Absolutely love everything about this hotel. Thank you all at Comfort Suites for making my stay wonderful.

Room Tip: Any room with Michigan Ave view is fantastic.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 29, 2012
I am so pleased you feel like we are your home away from home and enjoy our staff. We are very grateful for your business and hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
1 review
5 of 5 stars Reviewed November 27, 2012

We have used the Comfort Suites in downtown Chicago for several student group trips, and each time we have been extremely satisfied with the fantastic customer service the staff provides--from the manager to the front desk folks to the maintenance people. Everyone is always friendly and helpful, and goes out of their way to make us feel welcome and "at home". Plus, the rooms (with kitchens and washer/dryer) are perfect for travelers on a budget. The location of the Comfort Suites downtown is ideal for our trip over Thanksgiving, close to amenities, tourist attractions, and shopping; many things are within walking distance, and there is always a great buzz along Michigan Avenue!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 29, 2012
Thank you so much for your repeat business. I am so glad you are impressed with the service we provide. We hope to welcome you back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 25, 2012

You can find in this hotel the quality, location, price, and friendly staff.

The location is very convenient with walking distance to many restaurants and within half a mile from the of Magnificent Mile and the Art Institute of Chicago. and very close to the major chicago attractions.The front desk staff and housekeeping were friendly and accommodating.The rooms are large and comfortable with a full kitchen, laundry and walk-in closets. Self parking is located on 111E Wacker Dr about 3 min walking ($32.00/night).

Overall I give the Comfort Suites chicago location a thumbs up.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 26, 2012
Thank you for your recent stay and review. I am so pleased you enjoyed our friendly and accomodating staff and oversized suites. Please visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 14, 2012

Was in Chicago on business for 2 nights in early November. Appreciated the proximity to the State/Lake station, as well as to many locations of interest. Best part, though, was being able to kick back in the suite-style room in the evening. Appreciated the kitchen, extra lounge space, and comfortable bed with a fantastic view. Will be returning next month and will definitely be staying here!

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue, responded to this review, November 16, 2012
I am so pleased you enjoyed our spacious suites that allowed you to lounge, our unbeatable views and great location. I truly wish to thank you for your business and hope you will contact me to arrange your return visit next month!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites Michigan Avenue? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Michigan Avenue

Address: 320 North Michigan Avenue, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Suites
Hotel Style:
#21 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#45 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Michigan Avenue 3*
Official Description (provided by the hotel):
Discover the award winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Choice Hotels, Booking.com, Priceline, Tingo, Hotels.com, getaroom.com, Travelocity, TripOnline SA, Venere and Otel so you can book your Comfort Suites Michigan Avenue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites Michigan Avenue, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.