I had read many reviews on trip advisor and other sites for months before I picked the Thompson.I actually had it narrowed down to the Thompson and another hotel.I finally chose the Thompson because of the area and the car service. I was not disappointed. As soon as I stepped out of the cab , I felt welcomed. And it was a heartfelt welcome, as if I had been coming there frequently.Everything from check in to check out was flawless. Everyone there went above and beyond to insure that I had a problem-free and stress-free time. I got there early---"no problem.
we figured you would be here early so your room is ready". When I was checking out , they stored my luggage until I was ready to leave Chicago..I wanted to take the bus one day but didn't know where the stop was.The front desk manager walked me to the bus stop.The room was pristine.The shower got as hot as I wanted it to be.I just had to figure out how to turn the knobs further than the initial stop (must be a safety device built in).I.got more towels than one person could use at one time. .The robe was thick and soft.They even provided slippers.The alarm clock had a nature sounds feature.The hotel driver went out of his way for me (the hotel car is a
Lexus). The concierge Sean was awesome.I was there from a Tuesday to a Friday and he always had answers to my questions.He arranged a car service to pick me up from the Queen concert.My only job was to enjoy my stay in Chicago and the Thompson took care of everything else.I stayed on a higher floor and had a fantastic view.I could go on and on and on about the Thompson but I don't know how much space I have left.I plan on making more trips to Chicago and won't stay anywhere else....
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