Just returned home from an 8 day stay at the Thompson Chicago and everything about our experience was positive. To start, the location couldn't be better. Walking distance to all the best shopping, restaurants and nightlife. The hotel is beautifully appointed, with a hip vibe and and thoughtful design. There were 3 of us traveling, 2 in regular rooms and 1 in a suite. All rooms were spacious with really comfortable beds, fabulous bathrooms, fantastic views and really cool decor. But the BEST thing about the Thompson Chicago is the staff. Everyone exceeded our expectations. The front desk staff was extremely efficient and so pleasant! Working with Cheryl, the concierge was delightful. Very knowledgable and a real sweetheart! And Gary, Verdell, Louis, Sam, Dan and Edwin… what can I say? These guys are stellar!!! Always smiling, so cheerful and eager to help. They made our stay so enjoyable. Even the housekeeping staff (especially the lovely woman who took care of my sons rooms on the 11th floor :) did a great job and were so personable. It was one of the best hotel experiences we have ever had. We love visiting Chicago and look forward to staying at the Thompson the next time we are in town.