My wife, parents and I went to dinner here on Sat. 1/11/2014. We were in town for a show and thought the reviews on this place were good enough to give it a try. We were seated quickly, and the staff was friendly. They were out of the wine we wanted so we took the waitress' recommendation and it was quite good. The grilled seafood appetizer was quite good as well. The entrees my parents and wife ordered looked quite good and they seemed impressed, unfortunately the entrée I order never showed up. The waitress blamed the mix up on the kitchen and said it would be right up. Twenty minutes later my meal still had not arrived. I instructed the waitress to cancel the order; we were on a schedule and I couldn't wait any longer. NO additional apology from the waitress. That was irritating. Then a gentleman came by and asked us how the meal was; we explained the situation to him, he blamed it on the waitress and left, no other apology. Seemed like they had no interest in making things right or taking responsibility for the error. I was disappointed, since the other reviews were so good on this place. It would have been fine, accidents happen, if they would have actually been sincere in their apology, but the disregard we felt was ridiculous. I will not be going back here and will recommend against It to friends. There are plenty of other great Italian restaurants in Chicago, no need to take chances with spotty service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.