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“Fantastic stay!” 5 of 5 stars
Review of Hyatt Place Chicago / River North

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Hyatt Place Chicago / River North
3.0 of 5 Hotel   |   66 West Illinois Street, Chicago, IL 60654 (Near North Side)   |  
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Ranked #18 of 174 Hotels in Chicago
Detroit, Michigan
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
20 helpful votes 20 helpful votes
“Fantastic stay!”
5 of 5 stars Reviewed March 1, 2014

We stayed at this hotel with our two young sons. The room was very clean and a decent size. Breakfast was very good, and there was plenty of room even on a crowded weekend. We were so impressed with the staff-- friendly, professional and even took the time to interact with our kids. Great location, too. We would recommend and stay here again!

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, March 14, 2014
Cindy,

I hope you and your boys and a fantastic time in Chicago. Our Gallery Hosts are great about making our little visitors feel very welcome. We hope this won't be your only visit to Hyatt Place. Please come see us again soon,

Warm Regards,

Joshua Schreib
Assistant General Manager
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649 reviews from our community

Traveler rating
    421
    191
    23
    9
    5
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 28, 2014

New hotel. Immaculate in every part of the hotel. Rooms are very modern. They have an extensive breakfast in the morning and a bar with a good selection. Great location as well. Service was very good. Highly recommend.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, March 15, 2014
Greetings Ladybug,

Thank you for the fine review. We appreciate the compliments, and extend our genuine gratitude for your patronage. We would love to have you back as our guest!

Sincerely,

Joshua Schreib
Assistant General Manager
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Decatur, Georgia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 28, 2014

I travel to Chicago often and always stay in the general area, however this was my first time at this hotel. This was by far my favorite hotel in the area in this price point. The staff were amazing. I was really impressed by their personable customer service. And it wasn't one or two people, it was everyone I encountered. The room was very nice, and very large compared to other hotels in the area. The bed was comfy, everything was very clean. And then I found out about the free breakfast. It was great. Everything I needed hot and cold food items, coffee, and Tazo teas with all the fixings. It would have been nice if there was more variety from day to day, but I liked it nonetheless. Location is awesome! It is surrounded by some the the best and newest restaurants and bars in the area. I will definitely be staying here again.

Room Tip: There is a nearby fire station. You probably want to ask for a room on the opposite side of the buil...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, March 15, 2014
Much like a smile, kindness is infectious, and our team has caught the spirit. I'm very pleased that we made such a positive impression upon you during your visit. We appreciate as a frequent traveler to Chicago that you intend to return to our hotel. We look forward to your next arrival. Thank you for being our guest!

Joshua Schreib
Assistant General Manager
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Tokyo, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 28, 2014

Though great location, but rather cheap, clean room, friendly staffs and sufficient hot water at bath room. Definitely will be back again. Recommended+++++ Wallgreen, McDonald, Hard Rock Cafe and Rainforest Cafe located next block, it was very convenient.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, March 15, 2014
We do our best to offer our guests the best value for their dollar with amenities such as Wi-Fi and a delicious full breakfast at no additional cost. Our location can't be beat, just steps away from Navy Pier, the Magnificent Mile and Lake Michigan. We know you're already sold, as you say you will definitely will return, and I can't think of a nicer compliment!

Warm Regards,

Josh Schreib
Assistant General Manager
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Arkansas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 27, 2014

The staff at this Hyatt Place was outstanding. Extremely helpful and extremely friendly. I have two criticisms that would probably cause me not to stay here again. The first was minor, the second, major.

The minor problem - outside noise - lots of sirens and construction. The hotel obviously can't control this, but it does exist.

The major problem was the heating/cooling system. The vent was directly in front of the bed and blew extremely hard. First freezing cold air and then warm air. I tried to move each individual louvre to re-direct the air, but it didn't work. We had to sleep completely under the covers - head and all - to avoid the air current and fluctuation in temperature.

In all fairness, if it weren't for the heat/ac system causing us to not sleep well, we might not have even noticed the outside noise...but because we didn't sleep soundly, we heard it all night.

If not for the sleep quality, I would have rated this hotel much higher.

Free breakfast was very good, and food that we purchased at night was average. Nighttime bartender was excellent also.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua S, Manager at Hyatt Place Chicago / River North, responded to this review, March 2, 2014
I'm deeply disappointed that your experience was so negatively impacted and offer my apologies for the issues with the heating and cooling system. I will speak with our Chief Engineer to address this. Please contact me so I may do what I can to change your impression of the hotel.

Sincerely,

Josh Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 24, 2014

My husband and I stayed at the Hyatt Place River North hotel over a holiday weekend. We booked for a Sunday night and found a great rate. The hotel is very clean and the rooms are comfortable. The morning breakfast was the best hotel free breakfast that I have ever had.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceChicago, Manager at Hyatt Place Chicago / River North, responded to this review, February 28, 2014
Greetings Stephanie,

Our A.M. Skillet serves up some seriously good eats. Many of our guests have commented on the quality of our breakfast, and I am glad that we didn't disappoint. Please come see us again on your next Holiday weekend. We would love to have you back!

Sincerely,

Josh Schreib
Assistant General Manager
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Columbus, United States
1 review
5 of 5 stars Reviewed February 24, 2014

Great experience, came to town for the Justin Timberlake Concert. Always know that you can count on a great stay with a Hyatt Property. Staff was super attentive and friendly. Food & Drink along with Happy Hour was very nice! Rooms were clean and spacious.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceChicago, Manager at Hyatt Place Chicago / River North, responded to this review, February 28, 2014
Richard,

Thanks for the confidence in our service! We hope you had a great time at the Justin Timberlake show. I'm no JT, but maybe we could add an impromptu performance to our Happy Hour? Or perhaps we best leave that to the professionals...

Until the next show,

Josh Schreib
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Chicago / River North

Address: 66 West Illinois Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #18 of 174 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Chicago / River North 3*
Number of rooms: 212
Official Description (provided by the hotel):
Now open! Hyatt Place Chicago River North is a unique 16-story hotel in the trendy River North neighborhood. This downtown Chicago hotel is located within walking distance of the Loop business district, Navy Pier, Magnificent Mile for shopping, Theater District and famous Lakefront. Hyatt Place Chicago River North features an onsite restaurant with free breakfast, lounge serving Starbucks coffe/wine/beer, fitness center and event space. The beautifully-appointed guestrooms feature the Hyatt Grand Bed, free WiFi, 42" LCD TVs and separate living space to work or relax! ... more   less 
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