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“A nice find just minutes from downtown” 4 of 5 stars
Review of Carlton Inn Midway

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Carlton Inn Midway
2.0 of 5 Motel   |   4944 S. Archer Avenue, Chicago, IL 60632   |  
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Hotel website
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Hotel amenities
Special Price
$10 off room rate
Ranked #32 of 167 hotels in Chicago
Indian Trail, North Carolina
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
“A nice find just minutes from downtown”
4 of 5 stars Reviewed November 6, 2012

We stayed at this hotel for four nights. It is a nice little find just minutes from downtown. The staff and service level is above what you would find at many high end hotels. The staff are not only efficient, they always seem a step ahead and really make you feel it is their pleasure to assist you. Smiles are free and presented often.
Making the reservations where a breeze, the clerk asked what we wanted to do in Chicago and then stated she would prepare some information and have it ready for us. And she did, when we checked in, she had a packet of info for us. The hotel offers free, off street parking and is in a safe area of Chicago. The hotel offered free, 24 hour shuttle service to the EL-Orange line which is basically a ten minute walk from the hotel. The Orange line takes you downtown in just minutes. The shuttle service is also available for going to and from local restaurants. Not only was the shuttle service free, it was available minutes from when we asked for it and was always picked up quickly after we called for service. We were able to purchase our EL passes and Chicago Tour passes directly from the hotel, with all charges charged to our room. The management places customer service as their top priority and it shows. We have stayed in many hotels in different parts of the world and would rate the customer service at this hotel the best we have ever received. Management does a great job imparting their philosophy to their staff. They even gave us a card with their phone number and told us to give them a call if we needed anything or ran into any problems while in the city. The staff is knowledgeable about the area and made some wonderful suggestions. This hotel is also very close to Midway airport and they also offer shuttle service to and from. The rooms were clean and spacious. Breakfast was available with the price of the room. For a city the size of Chicago, the rates were reasonable especially when you consider free parking. If you are looking for a clean, reasonable accommodation with easy access to downtown, definitely consider the Carlton. Don't let the picture on the web be the deciding factor, as you will get so much more in service alone than what the picture indicates. Highly recommend and would definitely stay again when in the Chicago area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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346 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maine
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 1, 2012 via mobile

What a great hotel. The staff could not do enough to make your stay comfortable in every way. They're a 10 minute walk from the el and they want to drive you there! We walked there everyday and even picked up munchies and other necessities at the stores and restaurants that are right near the hotel but, again, they'll drive you. The continental breakfast was filling enough so you didn't even need lunch. Free wi-fi that worked perfectly with no muss or fuss. I highly recommend staying here when you travel to Chicago.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

My wife and I were to transfer planes in Chicago but were diverted due to weather and by the time we got to Chicago all connecting flights were either gone or filled. So Southwest provided a discount voucher if we booked lodging through a certain 800 number. They listened to our requirements and offered a wide choice. The Carlton Inn was near by, reasonably priced and promised good accommodations.
Well the Inn's shuttle driver was especially informative and reassuring about the local, nearby restaurants and features of the Inn including their signature dog, "Buddy". Our room decor and amenities were way beyond our expectations but what really stood out was the friendliness and helpfulness of the various staff. There was nothing they couldn't help with. We had a great dinner at Giordano's and the next morning the Inn had a substantial selection of vittles on their unadvertised, complimentary breakfast. They turned a frustrating trip into a delightful, surprising stop-over in Chicago .

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, OH
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 31, 2012

This review will take three minutes to read and may change how you see Chicago. Stay at the Carleton Inn Midway.

We were shopping for inexpensive accommodations for a three day weekend in Chicago. Staying at the Carlton Inn Midway we got way more than we expected. What a surprise! Here's why.

The Carlton is owned by a very smart business person. He realized that in this crowded marketplace, you stand out through great customer service, not steel and glass. Places to stay are a dime-a-dozen - true customer service is rare. We called the Midway from the CTA metro stop and they were there to pick us up within 5 minutes. How different is that from your 30 minute wait time?!

Other examples of great customer service - First, they greet you and tell you that you are important to them. Every detail is looked after. A list of local restaurants is provided. Do you need to go somewhere? .... We will take you there. What are you here to see? ... we can make some suggestions. Finally, "Here is a card with our phone number on it if you should need to get in touch with us. Call any time".

The rooms are clean and spacious. Towels are all cotton and large enough to actually dry yourself after a shower. Beds were comfortable and the motel was quiet. WiFi is available and easy to access. Heating controls effective and easy to operate. In short, everything you could want in a motel. Let's be clear ... this was not our final destination, only a place to stay while we visited.

Now the show stopper. We chose to eat close to the hotel so we took them up on the offer to drive us there. Steve, our driver, suggested a place called Portillo's. It was fantastic food - representing Chicago's best. Chicago style hot dogs, beef sandwiches and ribs were all on the menu and excellent. We had such a great time we lost track of time. Two hours later in walks our driver, Steve, saying, "I got worried about you guys, so I came to see if you were OK!". So, with no phone call from us, Steve takes the initiative to come find us. If you want to talk about customer service, this was the height of service.

Finally, the complimentary morning buffet. This one was very nice indeed. They offered hot breakfast sandwiches (my wife had these and really liked these), bagels, fruit, pastries, fresh juices and cereal. Coffee and tea were also served. In short, it had everything you needed to get you off to a flying start. A very nice buffet included in the price of the room.

I recommend the Carlton Inn Midway if you are looking for that perfect place to stay while seeing Chicago. The customer service really makes it stand out compared to all the other places to stay. I am making it my ONLY place to stay while in Chicago.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

This place exceeded all of our expectations. Everyone was very accommodating as well as friendly and helpful. Easily accessible from the Pulaski stop-Orange Line. We gave the location a "very good" in that it was located a ways away from the central city BUT know that they will pick you up at the local train depot as well as take you to and from some of the best local fares we've ever experienced around Chicago. Rooms were comfortable, continental breakfasts very good and housekeeping staff efficient.

Ask Steve for his restaurant advice...and say hi to Buddy!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 25, 2012

Southwest wrecked the last day of our vacation, causing us to miss our connecting flight home and offering no help at all to re-route, re-book or even so much as a suggest a place to stay once they stranded us. Suddenly we had to spend a short overnight in Chicago. Did I mention we were travelling with a child? We searched TA for a decent, inexpensive place with a free shuttle to and from the airport. The Carlton seemed like a good bet and it was. Clean and confortable with a great staff who could not have been more helpful, courteous and pleasant. Thank you Carlton.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

The room was not fancy but was clean, quiet, & well maintained during our 6 visit. Complimentary continental breakfast included a variety of fresh fruit as well as cereals, bagels, etc. As mentioned by other reviewers, it was very convenient to the CTA station. Complimentary shuttle was available to transport us to & from the Midway Airport as well as to local restaurants. Desk staff was extraordinarily helpful in providing tips regarding local sights to see and even supplied us w/ printouts from MapQuest w/ detailed instructions as to how to navigate the bus & train systems. An excellent value in the Chicago area!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Carlton Inn Midway

Also Known As:
Carlton Inn Midway Hotel Chicago
Carlton Inn Midway Hotel
Carlton Hotel Chicago
Carlton Hotel Midway
Address: 4944 S. Archer Avenue, Chicago, IL 60632
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#8 Best Value Hotel in Chicago
#32 Spa Hotel in Chicago
#38 Family Hotel in Chicago
#55 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Carlton Inn Midway 2*
Official Description (provided by the hotel):
The Carlton Inn Midway offers the amenities and services of home or office. We are located 1.8 miles from Midway Airport with complimentary 24-hour transportation to and from. Whether you are in Chicago for a convention at McCormick Place or Shopping the Magnificent Mile we are 7 miles from the downtown area, with easy driving access via I-55 and around the corner from the Orange Line Elevated Train, a 15 minute train ride to downtown. ... more   less 
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