We stayed at this hotel for four nights. It is a nice little find just minutes from downtown. The staff and service level is above what you would find at many high end hotels. The staff are not only efficient, they always seem a step ahead and really make you feel it is their pleasure to assist you. Smiles are free and presented often.
Making the reservations where a breeze, the clerk asked what we wanted to do in Chicago and then stated she would prepare some information and have it ready for us. And she did, when we checked in, she had a packet of info for us. The hotel offers free, off street parking and is in a safe area of Chicago. The hotel offered free, 24 hour shuttle service to the EL-Orange line which is basically a ten minute walk from the hotel. The Orange line takes you downtown in just minutes. The shuttle service is also available for going to and from local restaurants. Not only was the shuttle service free, it was available minutes from when we asked for it and was always picked up quickly after we called for service. We were able to purchase our EL passes and Chicago Tour passes directly from the hotel, with all charges charged to our room. The management places customer service as their top priority and it shows. We have stayed in many hotels in different parts of the world and would rate the customer service at this hotel the best we have ever received. Management does a great job imparting their philosophy to their staff. They even gave us a card with their phone number and told us to give them a call if we needed anything or ran into any problems while in the city. The staff is knowledgeable about the area and made some wonderful suggestions. This hotel is also very close to Midway airport and they also offer shuttle service to and from. The rooms were clean and spacious. Breakfast was available with the price of the room. For a city the size of Chicago, the rates were reasonable especially when you consider free parking. If you are looking for a clean, reasonable accommodation with easy access to downtown, definitely consider the Carlton. Don't let the picture on the web be the deciding factor, as you will get so much more in service alone than what the picture indicates. Highly recommend and would definitely stay again when in the Chicago area.
- Official Description (provided by the hotel):
- The Carlton Inn Midway offers the amenities and services of home or office. We are located 1.8 miles from Midway Airport with complimentary 24-hour transportation to and from. Whether you are in Chicago for a convention at McCormick Place or Shopping the Magnificent Mile we are 7 miles from the downtown area, with easy driving access via I-55 and around the corner from the Orange Line Elevated Train, a 15 minute train ride to downtown. ... more less
- Reservation Options:
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- Also Known As:
- Carlton Inn Midway Hotel Chicago
- Carlton Hotel Chicago
- Carlton Hotel Midway