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“Top notch hotel! The staff went above and beyond.” 5 of 5 stars
Review of Kinzie Hotel

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Kinzie Hotel
3.5 of 5 Hotel   |   20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago) (Near North Side)   |  
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Ranked #16 of 174 Hotels in Chicago
Miramichi, New Brunswick, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Top notch hotel! The staff went above and beyond.”
5 of 5 stars Reviewed February 13, 2011

This hotel is in an excellent location for sight seeing and shopping, theatre. etc. The decor was beautiful, very clean, comfy beds, soft towels and the staff made you feel very special. The prices were reasonable and the complimentary breakfast and cocktails(with munchies) made it a great value! Having breakfast on every floor was extremely convenent. Everyone at the hotel went above and beyond to help us and make us feel at home!

  • Stayed February 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,554 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chevy Chase Maryland
Top Contributor
107 reviews 107 reviews
91 hotel reviews
Reviews in 58 cities Reviews in 58 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed February 11, 2011

If you need a top notch downtown hotel in Chicago, this is the place to stay.

Reservations: easy over the internet using TripAdvisor--got a GREAT rate!!!!!!!!
Check-in: fast efficient and courteous
Lobby: very chic
Room: spacious, with top of the line linens, towels, bath products, flat screen TV.
Fitness Center: remarkably good for a small boutique hotel
Check-out: fast efficient accurate and courteous

Additional Notes:

FREE HIGH SPEED WIRELESS INTERNET WITH AN EXCELLENT CONNECTION EVERYWHERE IN THE HOTEL
AND
A SUPERB FREE CONTINENTAL BREAKFAST ON EVERY FLOOR!!!!!!!!!!!!!!

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Guest Experience Manager at Kinzie Hotel, responded to this review, February 14, 2011
Dear Guest,

Many thanks for your OUTSTANDING review! Especially as a frequent business traveler, your comments mean a lot to us in maintaining our standards for quality and service.

Thank you for recognizing the value we offer to our guests through the many complimentary amenities, and thank you for sharing your recommendation with the TripAdvisor community.

It would be our pleasure to welcome you to Chicago again in the future.

Regards,
Melissa Driza
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 8, 2011

Stayed downtown to celebrate my husband's 40th birthday. They gave us a suite at no extra cost when they found out we were there for a special occasion. Super clean room and great location. We walked to dinner and there were tons of places to choose from all in walking distance. We did not take advantage of the coctail hour as we went out but the continental breakfast in the morning was a nice touch. Will stay again without a doubt.

Stayed February 2011, traveled as a couple
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Chicago
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 2, 2011

My sister treated me to a night on the town and this was where we stayed. I loved it!

The room: small but lovely; amazing view

Customer service: AMAZING! From the moment we pulled up in my ratty Civic, every staff member treated us with the utmost courtesy. They anticipated every need we had.

Breakfast/happy hour: A great perk! The breakfast was better than the typical continental breakfast but the happy hour was great!! Free drinks (and they were pretty good!), free appetizers (also good)....

I would love to stay here again. It's chic but not pretentious, comfortable but modern- perfect!

  • Stayed March 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Maine
Top Contributor
175 reviews 175 reviews
72 hotel reviews
Reviews in 97 cities Reviews in 97 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed January 26, 2011

I stayed here in January 2011 while in Chicago on business. The hotel was very conveniently located for my trip, and the room rates seem very good for a nice property in downtown Chicago.

The downtown location is convenient to the Magnificent Mile and other touristy sites. There are tons of restaurants nearby, and the Blue Line (to/from O'Hare) train stops just a couple of blocks from the hotel. Overall the location couldn't have been much more convenient for me.

The hotel is very trendy and contemporary. The public areas and the rooms appeared clean and well maintained. The staff that I interacted with were all friendly. The hotel was suitably quiet despite the location in the heart of downtown.

I did make use of the business center, which was great for printing boarding passes. I also made use of the fitness center, which isn't huge, but has a nice enough selection of cardio equipment and weights/machines. There is a free nightly reception, and in the morning breakfast is laid out on each floor, rather than making you go to a central location. (The breakfast offerings were just so-so though.) There is free wi-fi throughout the hotel, which was also great.

The room itself was clean and reasonably comfortable. The rooms aren't huge by normal standards, but for downtown Chicago they're pretty nice. The TV was a little disappointing. They're on the small side, the TV reception isn't very good, and the remotes are pretty terrible. The clock/radio appears to have many features, but it was actually kind of difficult to use. The bathroom was pretty spacious, with lots of counter space and a dual-head shower.

Overall I would return to this property if I need to be in downtown Chicago again. For the price it's a pretty nice hotel.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moscow, Russia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 21, 2011

We stayed at this hotel for 2 night, booked directly through the hotel website for 109 dollars per night + tax. The overall experience was very good. We stayed in a few other hotels before, but would choose this one if we had to return. Included in the price is breakfast (a bit weird - they sere it next to the elevator and one needs to take food to their room) and evening reception which actually served us a dinner (they had nice selection of food and free drinks, including wine). Rooms nice and clean, good shampoos and soaps.

For cheaper parking, go to Sterling parking - we paid 28 dollars for 24 hrs, pretty good for centre of Chicago. Address: 345 N LaSalle Dr

We had a couple minor problems. First, they charge you extra 50 dollars per day as a deposit and they did not tell us anything about that. So we thought that the hotel was 50 dollars more per day then we booked. Second, the iron didn't work properly, it was hardly warm. Third, air con is noisy, so we had to turn it off for the night.

However, all this is just little things and the good things make up for it many times.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Guest Experience Manager at Kinzie Hotel, responded to this review, January 27, 2011
As a new guest to the hotel, thank you for sharing your experience on TripAdvisor! Your travel advice and comments on our complimentary amenities are much appreciated – we also recommend the nearby public garages as an alternative to our valet services for those not needing in-and-out parking privileges.

Regarding the deposit, we apologize if the policy was not clear and we will follow-up with the front desk team. It is standard practice to authorize funds to cover any incidentals; however, the amount on hold is released in full if there are no charges after check-out.

I’m glad these minor concerns did not affect your experience and we hope to provide you with continued value and comfortable accommodations on any future visits!

Melissa Driza, Guest Experience Manager
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Houston, Texas
1 review
5 of 5 stars Reviewed January 20, 2011

The staff is great. Their always friendly and helpful. Everytime I go I see some of the same guest each time. To me this means people keep coming back. It may not have all the amenities that the larger hotels have, but it also doesn't have the noise and the strangers behind the desk or at the front door.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kinzie Hotel

Address: 20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#16 Family Hotel in Chicago
#21 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kinzie Hotel 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago.Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H20 Plus Spa products and Keurig coffeemakers. Enjoy our complimentary deluxe continental breakfast, conveniently served on each floor just steps from your guest room. An evening reception in our intimate Double Cross Lounge is the perfect way to unwind after a busy day of meetings or exploring the Windy City.Stay connected with complimentary, lightning-fast WiFi throughout the hotel or by visiting our complimentary 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you’ll experience Chicago like you never have before. ... more   less 
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Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

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