I travel often but usually don’t need to stay in hotels (most travel is to my 2nd home on the west coast). The week of October 18th required travel with a hotel stay. I am a very particular person with an attention-to-detail. I booked a stay at the Amalfi for 3 nights on business. At first impression, I was impressed by the reception staff dress in their sleek attire with very cool hats for the bell staff. It reminded me of something very fashionable and current. The front desk area was something that totally surprised me as it resembled a reception area of a bank officer with just desks and chairs. The lobby area was very small but just the same, very comfortable. Check-in was completed in less than 5 minutes max with a reservation. The “experience designer” (desk clerk) was somewhat unreceptive, but I too was very short due to my own issues with airport travel. Nonetheless, if you choose to work in customer service, exceeding the customer expectations is the difference between thriving in business today and closing-up shop tomorrow. I stayed on the 5th floor (hotel has six floors) with a horrible view but I suppose it is impossible for all rooms having great views since the hotel is situated in downtown Chicago with tall buildings all over. The room was very small but surprisingly very stylish & comfortable. The bed was average but I did not have issue with the sleep quality. The iPod docking alarm clock was a nice touch. The shower was fine with plenty of hot water and had a double shower head that I liked very much. The bathroom amenities in my opinion were very nice products. I rarely use products in hotels but I found these products of a very good quality. The desk area was comfortable, adequate to do my work, and great internet connection (complimentary). Overall lighting was an issue but I just removed a lamp shade to get lighter. The room has a very nice bar setup that is well stocked with over priced items but does have free tea and coffee. The TV is a 26-30 inch flat screen with the standard hotel channels and overpriced movies. I did like the added DVD player with free movies at the front desk for your convenience. My only really negative was the carpet in the room. It was filthy and embarrassing. A major carpet cleaning is definitely needed. The exercise room was below average but I improvised and good in a fair workout daily. Finally, I very much liked the idea of the continental breakfast on each floor where you did not need to get dressed to go eat and the complimentary cocktail hour (5:30-7Pm) every night with light snacks. All-in-all, I very much liked my stay at the Amalfi and would definitely recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 14, 2010
Many thanks to the TripAdvisor community for your valuable feedback! We have reached out to this guest to follow up on the detailed comments and are happy to share some updates with other travelers.
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Beginning this month, our fitness center will be renovated with new flooring, as well as upgraded with new work-out equipment with build-in LCD monitors. Also we are currently in the process of deep-cleaning the carpeting throughout the hotel and expect to be done with this treatment shortly.
Again we welcome your thoughts and comments and look forward to enhancing your experience at the Amalfi!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.