We stayed here when my husband had a meeting in the hotel. I wasn't sure about what to expect since we usually stay in the Gold Coast. The hotel far exceeded all of my expectations - from the staff to the room accommodations to the amenities, it was a nearly perfect experience. It is truly a boutique hotel; you step into a small lobby featuring a waterfall and small tables for service (this actually is the only weakness we found because it meant a delay in check in). The rooms are surprisingly spacious, very quiet, and very well appointed with free wireless, very comfortable beds and linens. The hotel offers a lovely continental breakfast served on each floor, which we found both convenient and welcome, so we could relax and get ready in our room and enjoy it privately. The nicest feature was the lovely evening reception offered for guests, featuring antipasto and excellent drinks, including their signature Amalfitini - it was fabulous! The hotel staff were all exceptionally accommodating; they kept our bags after we checked out and even allowed me to use their business center afterwards, even though technically, I was no longer a guest. This was extraordinarily generous of them and helpful to me (I was under a deadline). While the hotel is not directly off of Michigan Avenue, it's only a short walk to the beginning of the Magnificent Mile and some of the city's best restaurants, or to museums in the Loop. During our short time there, I had no trouble doing major retail damage all the way up to Oak Street and down to Monroe Street! We will definitely return and recommend it to others.