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“Excellent Service and Attention!” 5 of 5 stars
Review of Kinzie Hotel

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Kinzie Hotel
3.5 of 5 Hotel   |   20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago) (Near North Side)   |  
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Ranked #16 of 174 Hotels in Chicago
Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
“Excellent Service and Attention!”
5 of 5 stars Reviewed October 31, 2013

We were at Amalfi Hotel last week and received the best service from Meg and Greg at the front desk! Greg was always so friendly and Meg was so helpful on many of our questions and requests!! Thank you Meg for making our stay a great one! Rooms were very big, clean and very nice. Having breakfast on each floor made everything easy and comfortable!! Would definitely recommend Amalfi to all!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, November 7, 2013
Thank you kindly for the rave review! We’re overjoyed to hear you had such a wonderful stay with us. I’m especially pleased to receive such kind comments about our front office team—Meg and Greg in particular. We’ll be sure to pass along your thoughtful words. I’m happy you found our comfortable rooms to your liking as well. And I’m pleased you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor! We’re truly honored by your warm recommendation and look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
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1,554 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Naperville, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

Had another wonderful visit to the Amalfi for an early anniversary weekend. Quick, efficient check in process. We were upgraded to a generous suite with a bottle of wine delivered shortly after we arrived-such a nice touch! The room was clean with nice amenities and great shower pressure! We enjoyed the "Happy Hour" which is actually from 5 PM to 8 PM (although the appetizers were pretty scarce when we arrived at 5:30 and most were not replenished during the hour we were there). Bartenders were very friendly. Great location in River North- close to so many great restaurants and a short walk to shopping on State Street. Love the breakfast on each floor! It's so nice to run out in the hall and grab coffee, juice, Danish, chocolate croissants, cereal, fruit, etc. and enjoy them in your room! Would be nice if there was a little microwave either in the room or available at the breakfast bar (to warm the croissant). However, it is great to have a mini-frig in the room. We recommend the Amalfi and will hopefully return! Special thank you to Jose for his kindness.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, November 7, 2013
Many thanks for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear our front office, lounge, and reservations teams all delivered on this promise! I’m pleased to hear you enjoyed our complimentary evening cocktail reception but apologize the appetizers weren’t replenished in a timely manner. I’ve passed along your feedback to our Food & Beverage manager to ensure this isn’t an issue again in the future. I’m also happy to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the newly upgraded selection of breakfast items! And I’m delighted you found our location in the downtown River North district to your liking and were able to take advantage of all the nearby shopping and surrounding restaurants! We truly appreciate your glowing recommendation. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
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Denver
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2013

Aside from having warm, friendly employees and great service, we just loved the breakfast bar on each floor, and the happy hour complimentary, cocktail lounge. Wearing the hotel-provided robes to get coffee and breakfast, was a real treat. There was even a little table in the room to eat on. And the complimentary cocktail lounge was perfect for pre-dinner drinks and bites and it's a great place to meet and chat with other travelers. I will go back to the Amalfi again and again.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, November 7, 2013
What a thoughtful review! We’re thrilled that you enjoyed your recent stay with us. I’m pleased you enjoyed our complimentary deluxe continental breakfast, conveniently served on each floor, and delighted you took advantage of our comfy in-room robes while helping yourself to breakfast. I’m further pleased to hear you were able to indulge in our complimentary evening cocktail reception—I agree it’s a great spot to meet and mingle with other guests! Your 5-star recommendation is truly appreciated. We look forward to welcoming you back very soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Santa Margarita, California, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 27, 2013

We recently organized a small (50 person) convention at this hotel. While we wish the Amalfi had just a little more convention space - another room the size of the Capri room (which felt much larger than the hotel described, happily so!) or so would have been fantastic (although we did use the Ravello Lounge on Sunday morning, which was perfect) - the hotel provided a first class "home base" for our group that weekend.

From the Amalfitini's (that I desperately miss) to the very convenient continental breakfast on each floor, the fabulous beds and the double head showers in the bathroom, the Amalfi was brilliant.

We only had one very small issue the entire time we were there - and it was simply that our room had a view right into the building in back of the Amalfi. Not a huge issue except that as the organizers of the event, it would have been nice to have been granted an upgraded or at least nicer room. No matter, when we mentioned this to the front desk, they were kind enough to send a bottle of wine up to us, which was truly welcomed!

I'd also like to comment that we had many, MANY boxes and things to bring up to our room as well as take to our banquet - which was held at Harry Caray's across the street. All we ever had to do was ask, and the porters were ready and willing to bring up a cart and help us load everything. That's great service, which was much appreciated.

I don't know where our next Durandemonium will be - but if we ever go back to Chicago, I won't hesitate to call upon the Amalfi, and I'll certainly throw the Amalfi out as a suggestion for our group stays when we are going to Chicago for future concerts, too. Thanks again, Amalfi Hotel!

Room Tip: If you can avoid the rooms on the backside of the hotel, you should because there is a nightclub on...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, October 28, 2013
Thank you for your kind feedback. We’re so pleased that you chose to hold your Durandemonium convention with us and to hear that it was an enjoyable success! I’m especially pleased to receive such kind feedback about our front office team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m also happy to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. I’m further delighted to hear you were able to indulge in our complimentary evening cocktail reception and especially pleased you enjoyed our signature Amalfitini cocktail! We truly appreciate you taking the time to share such a thoughtful review. We hope to have the pleasure of welcoming you and your group back for Durandemonium again in the future!

Warm Regards,
Melissa Driza
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Wisconsin
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 27, 2013

My wife and stayed at the Amalfi Hotel in downtown Chicago for an overnight getaway. The hotel is conveniently located in the middle of many restaurants and you can walk to Navy Pier. The staff was very accomodating in taking care of our needs. Check in goes quickly and you are escorted up to your room. Parking is expensive in Chicago but that should be expected. There is a nice happy hour each night with drinks and a light buffet.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, October 28, 2013
Thank you for sharing your thoughtful review. We’re pleased to hear you and your wife enjoyed your Chicago getaway with us! I’m happy you found our central downtown location convenient and were able to walk to all the nearby sites, like Navy Pier. I’m further pleased to receive such kind comments about our team and will be sure to pass those along. I’m also happy to hear you enjoyed our complimentary deluxe continental breakfast, as well as our evening cocktail reception. Your kind recommendation is much appreciated. We hope to have the pleasure of welcoming you and your wife back for another Chicago getaway soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

I lucked into this place via Hotwire and now I know where to stay in Chicago. The location is terrific, a short walk to everything. Wi-fi was free (paying for wifi is a pet peeve of mine). The employees were nice and helpful. There was a fridge in the room, which is a great bonus.

The continental breakfast on each floor was a big hit. Offerings included yogurt, bagels, muffins, cereal, pastries, etc. There was a toaster, so you did not have to eat cold bagels.

The bed was comfortable, and the room was large for a big-city room. The Aveda shampoo, etc. offerings were also a nice touch.

No, it's not a 5-star hotel. And the lobby is a little 80s looking. But who cares what the lobby looks like when you have all these amenities and a great location.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, October 28, 2013
Thank you for the lovely review! We’re delighted to hear you enjoyed your recent stay with us. I’m pleased to hear you found our rooms to your liking and appreciated our in-room amenities, like the Aveda spa products and mini-fridge. I’m further happy to hear you enjoyed our complimentary amenities like our deluxe continental breakfast and WiFi—which, we’re pleased to let you know, underwent an extensive upgrade earlier this year! Your 5-star recommendation is truly appreciated. We hope to have the pleasure of welcoming you back very soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 24, 2013

The web site claims "A luxury boutique hotel located in downtown Chicago’s River North district, the Amalfi Hotel Chicago offers the ultimate in modern style and hospitality/For some, an experience is more than a brief flash of the extraordinary. Rather, it’s a brilliant assault to the senses that leaves you glowing for hours, days, even years." Well, the location is indeed excellent, just north of the Chicago river and within easy walking distance of most attractions. It offers a very good happy hour buffet. Our "Experience Designer" was very helpful at check-in - we also found that our room had external noise from air conditioning on adjacent property and we were given a choice of rooms for the next day and a discount for the first night. All good. However, this is not a luxury boutique hotel compared to our experience elsewhere: our reaction on arrival was disappointment at the décor and finish, the breakfast would disgrace many motels (stale pastries, boiled eggs that someone had peeled and put in one container, so goodness knows how many fingers had caressed any egg that we might have chosen, sugary packaged cereals) and staff service was sometimes warm and friendly but sometimes cold and perfunctory. So it's a bit oversold for the price. Overall satisfactory.

Room Tip: Avoid corner rooms because they overlook properties with aircon units on the roof.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, October 28, 2013
Thank you for taking the time to share your feedback. We’re happy to know you had a pleasant stay with us. I’m pleased you found our central location in the downtown River North district to your liking and were able to walk to many of the nearby sites. I am sorry to hear that your first room was not satisfactory but pleased that our front office team was able to easily resolve that issue for you. I’m disappointed to hear that the condition of our complimentary deluxe continental breakfast was not up to our high standards of quality. I’ve passed along your feedback to our Food and Beverage manager to ensure those issues do not occur again in the future. I’m also sorry that not all our front office team members lived up to the high level of service we pride ourselves on. I will use your feedback to review and retrain our associates in order to meet and exceed the level of hospitality that you deserve. We truly appreciate you taking the time to share your helpful comments. We hope to have the opportunity to welcome you back and show you our commitment to a positive guest experience.

Cordially,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kinzie Hotel

Address: 20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#16 Family Hotel in Chicago
#21 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kinzie Hotel 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago.Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H20 Plus Spa products and Keurig coffeemakers. Enjoy our complimentary deluxe continental breakfast, conveniently served on each floor just steps from your guest room. An evening reception in our intimate Double Cross Lounge is the perfect way to unwind after a busy day of meetings or exploring the Windy City.Stay connected with complimentary, lightning-fast WiFi throughout the hotel or by visiting our complimentary 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you’ll experience Chicago like you never have before. ... more   less 
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Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

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