Booked a room on Hotwire for two adults and a 15 year old son. Very pleasant check-in. Up to our room and find a small room with one king bed. Obvious mistake, right? Back to front desk and suddenly a lot of attitude. Pretty much " well if you use Hotwire this is what you get" I booked a room for two adults and a fifteen year old. How does a small room with one bed accommodate us? They said they were out of rooms with two queens and offered a larger king room with a roll-a-way FOR $25 MORE. I am stunned that I have to explain to them how this is horrible customer service. I haven't checked my bill yet, still here in bed looking at my son sleeping on the floor of our fancy Chicago hotel. And, lest I forget, $47 to park my car here for the night and $7 for a bottle of water. Beyond all this, nice hotel in a great location.
- Official Description (provided by the hotel):
- Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago. Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H2O Plus Spa products and Keurig coffeemakers. Enjoy our complimentary deluxe continental breakfast, conveniently served on each floor just steps from your guest room. An evening reception in our intimate Double Cross Lounge is the perfect way to unwind after a busy day of meetings or exploring the Windy City.Stay connected with complimentary, lightning-fast WiFi throughout the hotel or by visiting our complimentary 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you'll experience Chicago like you never have before. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Amalfi Hotel
- Amalfi Hotel Chicago