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“Exceptional Service and Great Location” 5 of 5 stars
Review of Kinzie Hotel

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Kinzie Hotel
3.5 of 5 Hotel   |   20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago) (Near North Side)   |  
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Hotel website
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Hotel amenities
Special Offer
Romance Package
Ranked #20 of 178 Hotels in Chicago
Certificate of Excellence
Missouri
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Exceptional Service and Great Location”
5 of 5 stars Reviewed February 13, 2013

I booked this hotel based on the postive reviews, the great location (2 blocks from the Mag Mile), and the price (~$140/night with tax!). I wasn't disappointed. My friend and I arrived at 10:30 am, way ahead of the check-in time, and we were able to get into our room right away. Our room didn't have much of a view (the building next door), but that probably helped keep the noise from the street down, and we were only here for one night. They have a complimentary cocktail hour, which was nice...the only problem was that the room got crowded awfully fast, but what do you expect for complimentary alcohol? The beds were extremely comfortable (with plenty of choices of pillow thickness), and the bathrooms were roomy with tall, double showerheads. They also had a complimentary continental breakfast on each floor, which was nice - the fruit was extremely fresh and my friend said that the coffee was good. The bell staff was extremely efficient - they could land us a cab almost before we walked out the door, and had our luggage out of the cab before we could get out of the cab. But the main reason I'm writing this review is below...

When we got back to the hotel around 12:30 am after our evening out, our room wouldn't open. The overnight front desk staff (Natalia) gave us new keys, and then accompanied us back up to the room to make sure we got in. When the new keys didn't work, she went and got a Master Key, which also did not work. At this point, we were exhausted and just wanted to sleep, so Natalia put us in the next room for the evening and supplied us with all the necessary tolietries (she sent the bellman to the nearest drug store to buy me contact supplies, at no charge) and robes for sleeping. Engineering started working on our old room door around 7 am, and by 9:30 am had the entire lock dismantled because the motor was defective. We were able to get into our old room at this point, and we used both rooms to get ready. The staff was extremely apologetic about the issue, and while most people would have demanded that their room was free, I figured that all of their effort, in addition to giving us an additional room, didn't warrant a free night.

If I can get the same great rate, I would stay at the Amalfi Hotel again in a heartbeat.

Room Tip: Rooms on the alley are quieter, even though the view isn't much. Rooms on the 6th floor have to...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 15, 2013
Thank you for taking the time to share your Amalfi experience with the TripAdvisor community. We’re thrilled to receive such positive guest feedback—especially about our team! While I’m sorry to hear about the inconveniences you experienced during your stay, I’m happy to know that our front office team was able to assist you and make the room-move as painless as possible for you. We pride ourselves on the level of service we deliver and I’m pleased to know that our Front Office and Engineering teams delivered on that promise.

I’m further pleased to know you were able to enjoy and indulge in our complimentary deluxe continental breakfast as well as our complimentary evening cocktail reception. We truly appreciate your warm recommendation and kind comments about our team. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,876 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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English first
Slatersville, Rhode Island
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

I was recently stranded in Chicago when a connecting flight was canceled back to the northeast, due to the blizzard. Using the iPhone app "Hotel Tonight" I snagged an amazing value at the Amalfi downtown Chicago. I've never seen the city and glad I stayed where I did. The location was fantastic - within walking distance to anything and everything you could need/want. It had a boutique feel to it, without the expensive boutique price tag. The room was large, bed and linens comfortable, and I really enjoyed the free daily breakfast. If you're looking for a great value downtown, check out the Amalfi!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 15, 2013
Thank you for the thoughtful review! We’re delighted to know we were able to accommodate you for your first visit in Chicago, albeit unexpected! I’m happy to hear you found our central downtown location to your liking and that you were able to visit all the nearby sites. I’m also pleased to hear you enjoyed our complimentary deluxe continental breakfast as well. We truly appreciate your glowing recommendation and hope to have the pleasure of welcoming you back again soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, new york
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 8, 2013

This is not a fancy hotel, but for the price it's perfect. My room was large if a bit austere in its furnishings. I did like the complimentary evening cocktail reception and the morning continental breakfast that is set up by the elevator on each floor. The staff was especially pleasant and helpful.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 12, 2013
Thank you for taking the time to share your review. I’m pleased to hear you enjoyed your recent stay with us and to know our team was able to make it a pleasing one. I’m also happy to hear our complimentary deluxe continental breakfast was to your liking and that you appreciated the convenience of it being served on each floor. I’m also happy to know you enjoyed our complimentary evening cocktail reception as well. Thank you again for your kind review. We hope to have the pleasure of welcoming you back soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
146 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 8, 2013 via mobile

Ok, this isn't the Ritz or W, but for rooms <$150 a night, this is an excellent choice in a great location. It is near dozens of fine restaurants, bars, stores, clubs and all that downtown Chicago has to offer. Rooms are comfortable, well lit, and they even offer a pet floor. The free breakfast is adequate, but the free cocktail hour was great. Staff is attentive and helpful. At this price, you can't do better.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 12, 2013
Thank you for the valuable feedback. We’re delighted to hear you enjoyed your stay with us. I’m happy you found our central location in the downtown River North district to your liking—especially with our close proximity to all the restaurants and nightlife you mentioned. I’m further pleased to hear you appreciated our being a pet-friendly hotel as well with our designated floor for our four-legged friends. We truly appreciate you taking the time to share your feedback and hope to have the pleasure to welcome you back again soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benbrook, TX
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed February 6, 2013

Took a quick trip to Chicago and stayed at the Amalfi. Walk to and from the train isn't bad - we enjoyed the snow. Staff was very nice - always greeting you - whether coming or going. Room was a good size - bathroom has plenty of room too. Double headed shower head - made it nice. Robes to borrow in the closet. Room never got cold - heater worked well. View was into another building - so we watched some dude surf facebook for 1/2 hrs before actually starting to work :) we didn't mind - it was snowing and we enjoyed eating our breakfast and watching it fall. breakfast was nice, lots of juices, teas, coffee to choose from. The only protein is yogurt and i can't have dairy, but i survived. LOVED the nightly cocktail hour. Met friends there - very, very nice. We would definately stay there again!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 12, 2013
Many thanks for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team! We pride ourselves on delivering the highest level of service and it’s always a pleasure to hear we came through on that promise. I’m also pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served à la carte in order to enjoy in your room, at your leisure. I’m further pleased to hear our complimentary evening cocktail reception was to your liking as well. Thank you again for the glowing recommendation. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 4, 2013

We decided on a whim to stay on a Saturday night (Feb 2). We chose this hotel first because of the great location close to bars/restaurants and second because of the price. We got lucky to have gotten an amazing deal last minute which was great because we will definitely stay here again!

The room was quite large for being a standard king room, the bed was comfy and they had Aveda products in their spacious bathroom. They have a cocktail reception from 5:30-7 and a continental breakfast that is set up on each floor. Get there early because it gets picked over fast! They also have a in/out valet service for $47. This is actually a great deal if you drive and need the convenience of close parking.

The hotel is down the street from fun restaurants like the Public House and Hub 51 (we went to both) as well as Ruth Chris, Howl at the Moon and a dozen other places. It is also a quick walk to Michigan Ave shopping!

The hotel is simple sophistication with a comfortable feel. I highly recommend it!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 7, 2013
Thank you so much for the glowing review! We’re delighted to know you enjoyed your first stay with us! I’m happy to hear our location in the vibrant River North district was to your liking and you were able to take advantage of the great selection of restaurants surrounding us—including Public House and Hub51! I’m also pleased to know you enjoyed our complimentary amenities like our deluxe continental breakfast and evening cocktail reception. We truly appreciate you taking the time to share your Amalfi experience and look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 2, 2013

I cannot say enough good things about this hotel, the staff where so welcoming and always greeted us whenever we where coming or going. The location is perfect close to everything. The room was so nice and very clean. The workout room was great and was never crowded. Continental breakfast was great, had a lot of variety including many healthier options. The reception in the evening was the icing on the cake. This hotel has exceeded my expectations. I will definitely be back and will be telling everyone about it!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, February 7, 2013
What a lovely review! We’re thrilled to receive such positive guest feedback—especially about our team! We take great pride in delivering the highest level of service and it’s a pleasure to hear our team delivered on that promise! I’m also pleased to know you were able to enjoy and take advantage of our complimentary amenities like our deluxe continental breakfast, 24-hour fitness center and our evening cocktail reception! We’re truly flattered to receive your warm recommendation and look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kinzie Hotel

Address: 20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in Chicago
#19 Family Hotel in Chicago
#23 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kinzie Hotel 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago. Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H2O Plus Spa products and Keurig coffeemakers. Enjoy our complimentary deluxe continental breakfast, conveniently served on each floor just steps from your guest room. An evening reception in our intimate Double Cross Lounge is the perfect way to unwind after a busy day of meetings or exploring the Windy City.Stay connected with complimentary, lightning-fast WiFi throughout the hotel or by visiting our complimentary 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you'll experience Chicago like you never have before. ... more   less 
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Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

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