We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service and great location” 5 of 5 stars
Review of Kinzie Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Kinzie Hotel to your Saves list
Kinzie Hotel
3.5 of 5 Hotel   |   20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago) (Near North Side)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Book Now & Save!
Ranked #16 of 174 Hotels in Chicago
South Wales
Top Contributor
155 reviews 155 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
71 helpful votes 71 helpful votes
“Great service and great location”
5 of 5 stars Reviewed August 17, 2012

This hotel is central for everything in Chicago. Some of the best restaurants and bars are within easy walking distance and the El station is within a few blocks.

The hotel itself is small compared with some of its competitors in the area but offers great value for money. It offers a free buffet continental breakfast which is conveniently served on each floor. In the evening there is a free food and drink reception every night (between 5.30 and 7.00). There are snacks (meats, cheese, hummous etc) and an open bar with premium brands. There is also free wi fi throughout the hotel including the bedrooms.

The service was excellent, the staff being consistently polite and helpful. The housekeepers were particularly good.

The rooms are a little old fashioed and could do with a spot of updating. However this did not effect the overall enjoyment of our stay at this hotel.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 21, 2012
Many thanks for the 5-star review! We’re thrilled to know you enjoyed your stay with us and found our central downtown location to your liking! I’m pleased to hear you were able to take advantage of our complimentary amenities like our deluxe continental breakfast, evening cocktail reception, and WiFi. I’m also pleased to receive such lovely feedback about our team! We pride ourselves on the level of service we deliver and it’s always a pleasure to hear we lived up to our high standards. Thank you again for taking the time to share your review and we hope to have the pleasure of welcoming you back again soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,554 reviews from our community

Traveler rating
    1,007
    414
    96
    25
    12
See reviews for
231
577
73
317
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2012

When on the road for business or pleasure the one thing you miss the most is the comfort of your own home and being away from freinds and family, not at the Amalfi Hotel! The comfort at the Amalfi is just like home and the staff is just like family. The Amalfi Hotel is nestled between all the great spots of Chicago's finest, shopping, eating, theatre and night life. The morning continental breakfast is a great way to start your day and later relax in their newly renovated Revello Lounge. I look forward to my stay at the Amalfi every time Im in the Chicago area. So next time you are looking for a great place to stay in Chicago, stay at the Amalfi your home away from home.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 16, 2012
Many thanks for the gracious review! We’re thrilled to receive such positive guest feedback and to be your “home away from home” here in Chicago! I’m delighted to know you’re able to take advantage of our central location in the downtown River North district and all the shopping and nightlife surrounding us. We truly appreciate your glowing recommendation and look forward to welcoming you back upon your next stay in Chicago!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 14, 2012

Great customer service. Friendly and efficient
Nice rooms, nothing fancy but if you're not planning on spending all your time there it's great.

Great happy hour every night, nice selection of drinks and appetizers for your enjoyment. Great recommendations on trips (Architectural history boat cruise is a must) and restaurants (great rec's on Chicago-style pizza place).

Room Tip: Try and get street view.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 16, 2012
Thank you for sharing your comments with the TripAdvisor community! We’re pleased to know you enjoyed your stay with us and to receive such great feedback about our team! I’m happy to hear we were able to provide you with helpful recommendations—I agree the architectural boat cruise is a must when visiting Chicago! I'm also pleased to hear you enjoyed our complimentary evening cocktail reception as well. Thank you again for taking the time to share your review and we hope to have the pleasure of welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Top Contributor
124 reviews 124 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed August 14, 2012

This is the place to stay in Chicago! The location is perfect - 1 minute on foot from Magnificent Mile and the same in the other direction to N. State Street!
The rooms are great and spacey and the breakfast is a small continental buffet on each floor where you just grab what you want and take it to your room!

Excellent stay!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 15, 2012
Thank you kindly for the thoughtful review! We’re delighted to know you enjoyed your stay with us and found our location in the downtown River North district was to your liking! I’m also pleased to hear you enjoyed our deluxe complimentary continental breakfast and found it convenient that it’s served on each floor. We truly appreciate the glowing recommendation from a seasoned traveler like yourself and hope to have the pleasure of welcoming you back upon your next visit to Chicago!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2012

We spent 4 nights at the Amalfi Hotel in Chicago. The location was great - walking distance to the subway and bus, shopping and the downtown. Loved the morning breakfasts and happy hour. The parking fees were high so we found a place down the street which was cheaper. Staff was helpful and friendly and gave us directions and suggestions on how to get places.
Only issue I had was when I called to enquire about the cost to purchase a vanity mirror like the one in our bathroom. The mirror is wonderful - gives great magnification and has lighting for different situations. I phoned down to the front desk and got hold of housekeeping. They said they couldn't help me, but would get the person in charge of that to give me a call back within 30 minutes. Well, no one ever called back. I consider that to be poor customer service and wanted to mention to the hotel that they need improvement in that area. Other than that, the hotel was marvelous and I would recommend it.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 15, 2012
Thank you for posting your review on TripAdvisor! We’re delighted to know you enjoyed your stay with us and were able to take advantage of our central location in downtown Chicago. I apologize that our team never followed up with the information you requested about our vanity mirrors; we take great pride in the service we deliver and I’m disappointed to read your comments. We will use your feedback to train and educate our associates to ensure that this does not happen again in the future.

As for the mirrors we have in our room, the Conair model is available for purchase by wholesale only and we’d be happy to order it for you. You can also purchase a comparable Conair model with all the same features on both Conair’s website and Amazon.com. That model number is BE4NW.

We truly appreciate you taking the time to share your feedback and your warm recommendation. We hope to have the pleasure of welcoming back again soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayville, New Jersey
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 12, 2012

My husband and I recently traveled to Chicago for a concert and accidentally found this hotel because it was walking distance to the House of Blues. What a pleasant surprise we received upon arrival. The staff was cheerful, helpful, pleasant and courteous from the minute we got there up until the minute we checked out. Each night there were free cocktails and light appetizers and each morning there was a free continental breakfast at the end of our hall. The room was clean and spacious. We were in downtown Chicago and in walking distance of great bars, restaurants and shopping. We would love to stay here again.

Room Tip: if you''d like to be close to the exercise equipment choose the 5th floor.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this review, August 15, 2012
Many thanks for the 5-star review! We’re overjoyed to receive such positive guest feedback—especially about our front office team! I’m pleased to hear you enjoyed our complimentary amenities and that you were able to take advantage of our central location in the downtown River North district including our close proximity to the House of Blues. Thank you again for sharing your feedback with the TripAdvisor community. We look forward to welcoming you back again soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed August 12, 2012

Never stayed at the Amalfi before but decided to give it a try after reading and hearing great reviews. Now I may be considered a bit of a hotel snob but i don't think I am being unreasonable by expecting cleanliness, friendliness, great customer service, location and value. When you travel, there always seem to be a tradeoff on at least one or more of my expectations or they fall short. I will tell you this, the Amalfi blew my expectations out of the water and I have placed this hotel on the top of our list of mandatory re-visits. The moment we pulled up we were immediately greeted by a smiling valet/doorman and didn't have to touch our lugguge or worry about the car anymore. We then entered the beautiful lobby and were greeted again by another smiling Amalfi team member who checked us in while we sat down. We didn't have any questions because not only was the check in swift and efficient but also very informative. Our room was beautiful, immaculate, and had an amazing view of the city. They have a happy hour every nite as well that we absolutely loved. Cocktails and a small little buffet of deliciousness. By the way, this is all complimentary, so don't be cheap and tip the bartender!! If you went anywhere else in the city for happy hour, well, go ahead and open up your wallet big. The bed was amazingly comfortable and I slept so good!! Every morning they had a complimentary continental breakfast that we loved. The location of the Amalfi is fantastic. You are right in the heart of the city and you can find everything you want or need very close by. Everytime we left our room, whether it was housekeeping, front desk, valet, doorman or any Amalfi employee, every one of them greeted us with a smile and greeting. I absolutely loved it here and will definetly return!! Kudos to all of the Amalfi team for doing an amazing job. See you next time we are in Chicago!!

Room Tip: If they are availble try and get a corner room or better yet a suite. Be prepared have a great nigh...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, General Manager at Kinzie Hotel, responded to this review, August 15, 2012
What a wonderful review! Thank you so much for sharing your gracious comments about your recent stay! We’re delighted to know your first stay with us lived up to your expectation and pleased to receive such great feedback about our entire hotel team. We pride ourselves on delivering the highest level of service and we’re delighted to know we lived up to those standards we set for ourselves. I’m also happy to hear you enjoyed our complimentary amenities like our deluxe continental breakfast and evening cocktail reception. Thank you again for your gracious feedback and we look forward to welcoming you back upon your next visit to Chicago!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kinzie Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kinzie Hotel

Address: 20 W Kinzie St, Chicago, IL 60654 (Formerly Amalfi Hotel Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#16 Family Hotel in Chicago
#21 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kinzie Hotel 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago.Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H20 Plus Spa products and Keurig coffeemakers. Enjoy our complimentary deluxe continental breakfast, conveniently served on each floor just steps from your guest room. An evening reception in our intimate Double Cross Lounge is the perfect way to unwind after a busy day of meetings or exploring the Windy City.Stay connected with complimentary, lightning-fast WiFi throughout the hotel or by visiting our complimentary 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you’ll experience Chicago like you never have before. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Loews Hotels, Travelocity, Orbitz, Booking.com, HotelTravel.com, Expedia, Hotels.com, Priceline, Despegar.com, Odigeo, getaroom.com, BookIt.com, TripOnline SA, Tingo and Jetsetter so you can book your Kinzie Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

Owners: What's your side of the story?

If you own or manage Kinzie Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.