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“Great location.” 3 of 5 stars
Review of Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
4.0 of 5 Hotel   |   230 North Michigan Avenue, Chicago, IL 60601   |  
Hotel amenities
Ranked #82 of 174 Hotels in Chicago
Houston, Texas, United States
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Great location.”
3 of 5 stars Reviewed January 15, 2014

If you are looking for location, it's perfect. It has a great atmosphere and the restaurant staff was very friendly. Concierge and front desk was nice. You can tell the building has been around awhile. The hallways and lobby have had more updates than the room itself. It was a place to go to sleep at night.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 21, 2014
Thank you very much for taking the time to share your valuable feedback on your most recent stay with Hard Rock Hotel Chicago. We're very pleased to hear that you enjoyed our friendly staff, musically-inspired atmosphere and downtown Chicago location in close proximity to the city's hottest restaurants, shops and local attractions. We sincerely appreciate your review and look forward to seeing you back for a return visit!
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1,684 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Edmonton, Canada
1 review
5 of 5 stars Reviewed January 15, 2014 via mobile

We just recently stayed at the hard rock in Chicago, the location could not be better!! We upgraded our room (for a fee) and it was well worth it. It was a beautiful room with a great view! The housekeeping staff was great it was always cleaned very quickly and little extra things done although you never saw them! Chucks was a good lounge and the Angels bar is cool! Only downside was no in hotel breakfast at chucks on weekends but close to tons of other choices

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 21, 2014
Wow! Thank you very much for taking the time to post such outstanding feedback on your most recent stay with Hard Rock Hotel Chicago. We're thrilled to hear that you enjoyed your guest experience in an upgraded room with beautiful city views and we'll be happy to pass along your positive comments to our housekeeping staff. We're glad you enjoyed your dining experiences in both of our on-site restaurants, Angels & Kings and Chuck's: A Kerry Simon Kitchen. We just recently launched a mouth-watering breakfast service in Chuck's and encourage you to come check it out the next time you're in town! Thanks again for your review; we look forward to welcoming you back for a return visit!
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Los Angeles, California
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2014

The Hotel location is great, very close to the Millennium Park (Cloud gate), right by the River and the Magnificent Mile. If you choose a room with the river view, you will not regret it! At the 18th floor the view was perfect. The king bed was comfortable, the bathroom big and clean. The house keeping was perfect as the concierge always very helpful and very polite. The restaurant, Chuck's, is amazing with great food, and the Hotel had a ping pong table in on of the chic lobby to keep the style of the hotel stylish and young. 60$ at day for the car parking seemed a little bit expensive.

Room Tip: King with river view (corner) are one of the room with better view
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 21, 2014
WOW! Thank you so much for taking the time to post this fabulous five-star review on your recent stay with Hard Rock Hotel Chicago. We're thrilled to hear that you enjoyed our central downtown Chicago location in close proximity to Millennium Park and the Magnificent Mile. It's also wonderful to hear that you were happy with the comforts and amenities in your guest room on the 18th floor with beautiful city views. Thank you for checking out our new restaurant, Chuck's: A Kerry Simon Kitchen during your stay with us. We look forward to welcoming you back for a return visit. Thanks again for your review!
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Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 14, 2014

Stayed at the Hard Rock this weekend. It was HORRIBLE. from the onset. When we got there and paid the $60 for unlimited valet parking- the doormen did not even offer to bring our bags for 8 teenage girls. They ended up carrying their own bags to the rooms as there was not a porter that could be found to HELP!!! There was not a SHOWER CURTAIN in the rooms at all to take a shower. The rooms were dingy and dirty and dark. I would never recommend anyone to stay at the Hard Rock Hotel. There are so many more beautiful hotels to stay at in Chicago.

  • Stayed January 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 21, 2014
Thank you very much for taking the time to share this valuable feedback with us; we only wish you had enjoyed a more positive stay with us. We are extremely disappointed to hear that you did not receive the highly personalized attention we aim to give each and every one of our guests. Please accept our sincerest apologies and feel free to email us directly should you wish to discuss this further: email@hardrockhotelchicago.com. Thanks again for bringing these improvement opportunities to our attention!
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Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2014

My husband and I stayed two nights at the Hard Rock and found it to be a good experience. We were on the 22nd floor and our room was everything we needed. Contrary to many reviews, we had hot water in the shower, you just had to figure out that the hot and cold water was backwards. Not a big deal. We also found the concierge to be extremely helpful.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 21, 2014
Thank you very much for taking the time to share this valuable feedback on your most recent stay with Hard Rock Hotel Chicago. We're thrilled to hear that you and your husband enjoyed your guest experience with us and hope you will keep us in mind the next time your travels bring you back to Chicago. Thanks again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014

Place was decent and convinient to everything. NIce friendly crowd and seemed like a safe neighborhood. Parking was high. Would stay again and reccomend to business clients. Close to resturants and Navy Pier trade show. Had a nice breakfast at a good price.Front desk was very proffessional.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 13, 2014
Wow! Thank you for taking the time to share such outstanding feedback on your most recent stay at Hard Rock Hotel Chicago. We're thrilled to hear that you received rock star treatment from our staff and enjoyed our central downtown location in close proximity to downtown Chicago's hottest restaurants, shops and city landmarks. We look forward to welcoming you back for a return visit the next time your travels bring you to Chicago. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kitchener, Ontario Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 7, 2014

Stayed here after a convention for one night, expensive but a great place to be if you wish to be downtown. Excellent food, (ate there a few times during the week).
Well informed + helpful staff
The bellman sent us to a great night spot that had absolutely awesome blues at 1/4 of the price of the house of blues

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, January 8, 2014
Wow! Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to provide such outstanding feedback on your stay with us. We're thrilled to hear that you enjoyed our on-site restaurants, Chuck's: A Kerry Simon Kitchen and Angels & Kings Chicago and that you received such highly personalized attention from our staff. We look forward to welcoming you back to Hard Rock Hotel Chicago. Thanks again for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#66 Business Hotel in Chicago
#74 Family Hotel in Chicago
#74 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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