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“Awesome location, great service.” 4 of 5 stars
Review of Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
4.0 of 5 Hotel   |   230 North Michigan Avenue, Chicago, IL 60601   |  
Hotel amenities
Ranked #73 of 167 hotels in Chicago
Stillwater, Minnesota
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Awesome location, great service.”
4 of 5 stars Reviewed March 18, 2013

Took our two teens to Chicago for a long weekend and booked a night at the Hard Rock Hotel downtown. Great service at check-in included two Fender electric guitars for use during our stay! Valet parking was well worth the cost as we could come and go for one price and were able to leave our car until 5:00 the day we checked out while we visited the Art Instutute and walked to a few shops. They even stored our bags for us. The pool table in the lobby was great for some free fun while we watched people pass by outside the big window. We'd stay again.

Room Tip: Our room on the 10th floor had a good view and was high enough to avoid most street noise but low en...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
First and foremost, thank you for choosing Hard Rock Hotel Chicago for your family's most recent stay in the Windy City. We're thrilled to hear that you received rock star treatment from our staff and were even able to take advantage of our picks. program, which entitles guests to jam out on complimentary Fender guitars during their stay. We certainly look forward to welcoming you and your family back the next time your travels bring you to Chicago. Thanks again for the review!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Annapolis, Maryland, United States
1 review
5 of 5 stars Reviewed March 18, 2013

The Hard Rock Hotel definitely lives up to its standard of putting the customer first and helping you have a better experience than other hotels offer (not to mention the slew of guitars and other rock and roll memorabilia). When I booked online I was able to utilize an awesome deal compared to nearly all of the other nearby hotels, and the location is pretty hard to beat (right in the sweet spot between museums, Lincoln Park, Navy Pier, and the Magnificent Mile area). One problem that did arise was that I was only 20 at the time of reserving my room and my stay, however I was unaware that the hotel is only intended for ages 21 and older. Luckily for my girlfriend and I, the lady behind the front desk was extremely helpful and still allowed us to stay (probably because I am both active duty military and my 21st birthday was in less than 30 days). The additional service of the concierge staff being able to hold bags even after you check out in order to do things in the city is awesome and perfect if you need to catch a flight or train ride later than check out time.

Overall, would highly recommend and I intend on staying here again the next time I need a hotel in Chicago!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Wow! First and foremost, thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share such incredible feedback with us. We're beyond thrilled to hear that
our staff was able to not only meet, but exceed your standards in terms of making you feel like a valued guest. We hope you will keep us in mind the next time your travels bring you back to the Windy City. Thanks again for the review!
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Centralia, Illinois
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Overall our experience at the Hard Rock Hotel was a good one. Staff was very courteous and attentive. I booked a tower suite. The room was very nice and great views of Michigan Ave. We could see the green Chicago River from our room. I guess my only complaint was I thought we would get a little more for the almost $1000 bill for two nights. Maybe a Complimentary breakfast, snacks, drinks, etc. overall very satisfied and we would stay again.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Thanks so much for choosing Hard Rock Hotel Chicago during your recent stay over St. Patrick's Day! Overall, it sounds like you enjoyed your stay in our tower suite overlooking Michigan Avenue and the green Chicago River (one of the city's best St. Patty's Day traditions!) We certainly hope you will keep us in mind the next time your travels bring you to Chicago. Thanks again for the review!
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Austin, Texas
1 review
5 of 5 stars Reviewed March 17, 2013

So this was my second time staying at the Hard Rock Hotel in Chicago and just like the last time the visit was outstanding!

To sum it up in one word, VALUE. If you book online through the Hard Rock's website you can get a sweet, sweet deal! I stayed in one of the King Tower rooms and felt like a king, a sad king though, since my wife wasn't able to make the trip.

It is at a great location and you can zip in and out in a hurry.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Thanks so much for making a return visit to Hard Rock Hotel Chicago and for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our outstanding location and lived like a King in one of our King Tower rooms! We look forward to welcoming you back for a third visit - hopefully you can bring your "queen" this time! Thanks again for the review!
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Chandler, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 17, 2013

We walked to Michigan Ave. shopping, great restaurants, Millenium Park and other sightseeing. The location could not have been any better. We have to give a shout to the Hard Rock Concierge staff, especially Sheila G. She was extremely knowledgeable and gave excellent recommendations for dining, shopping and sightseeing and knew the bus and train routes, numbers and stations by heart. We stayed in a Studio Suite on the 33rd floor and the views of Michigan Ave., the Chicago River and the skyline in general were outstanding. The room was perfect for relaxing after a long day of trekking around Chicago for the first time. Nice 'L' - shaped couch, desk for writing post cards, spacious bath with seperate tub and shower and a comfy bed. Definitely looking forward to a return trip and stay.

Room Tip: Great views fom the Studio Suites in the upper floors of the tower.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Wow! Thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to post this rave review on your stay with us. We're delighted to hear that you enjoyed your studio suite on the 33rd floor with beautiful city views, along with our Michigan Avenue location in close proximity to downtown's hottest shops, restaurants and local attractions. We are more than happy to pass along your comments to Sheila (she's one of the best in the business!) We certainly look forward to welcoming you back to our digs the next time your travels bring you to Chicago. Thanks again!
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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 16, 2013

I think you have to be into the Hard Rock vibe to really appreciate the hotel. Having stayed at the Hard Rock Hotel in the past, Chicago's is definitely more adult-oriented and a bit more swish. I was only there one night, but the room was fantastic (perhaps my view is skewed because I was upgraded to a suite), comfy bed, nice amenities, cool decor/music, great service. Decent wi-fi, but there is a charge, which I hate as a matter of principle. It's walking distance to a whole lot, so I think it would work very well for a bolthole for work or a dirty weekend.

Room Tip: If you are a Hard Rock Rewards member, you get a free room upgrade if available.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share your outstanding feedback with us. First and foremost, we are thrilled to hear how much you appreciate the Hard Rock brand and overall musically-inspired vibe of our property. As a note of disclosure, we do offer free WiFi to guests who book reservations with us directly through our website. We hope you will keep that in mind the next time your travels bring you to Chicago. We hope to welcome you back; thanks again for the review!
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New York, NY
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2013

I stayed during a work trip and it was what I expected. Classic rock themed floors and classic rock on the stereo. I would stay again since they were clean rooms, nice sheets, and the shower Had decent water pressure. I would say that the hotel was not plush or extremely luxurious but it was a decent hotel at a decent price.

Room Tip: Rooms facing Michigan ave may have bathrooms that have windows facing office buildings.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, March 19, 2013
Thanks so much for taking the time to provide your feedback on your recent stay with us. We're thrilled to hear you enjoyed our affordable rates, clean guest rooms, rock-themed floors and musically-infused atmosphere. We hope you will keep us in mind the next time your travels bring you to Chicago. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#19 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#55 Business Hotel in Chicago
#64 Romantic Hotel in Chicago
#71 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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