My boyfriend and I stayed here for one night during the weekend as we went downtown from the suburbs for Restaurant Week. The location is very convenient, just a short walk from the shops on Michigan Avenue and a five minute taxi to plenty of other spots downtown.

The staff was pleasant and helpful. The lobby and restaurant areas are very nice, trendy etc. Our room, though, was just mediocre. There was mildew in the shower. Things were generally unkempt, with a dirty table and everything on the walls- light fixture, pictures- was all crooked. I guess somebody partied hard the night before... The largest detractor though, was the noise. I expect some street noise being the city. However, we were on the 14th floor and there must have been a fan or vent right outside our window because consistently every 20 minutes there was the loudest thumping/popping sound. It was extremely annoying.

My advice, if you can get a good deal, it's worth the stay. Otherwise, at regular rates, there are better hotels downtown more worth your time and money.

We checked into the Hard Rock Hotel, which is situated directly on Michigan Ave just steps away from the Chicago River. It's a perfect location to start out your day or night. The hotel staff was phenomenal, and the accomodations couldn't have been better. Our room was spacious and when we walked in we got the impression that we were the first ones to ever stay in it. Modern, clean and a perfect 10

Front desk staff was terrible. After a late night went to check in - before they handed my room key to me the staff asked if I had a problem with them. I said no, they replied they don't like the look on my face. Sorry but Hard Rock boasts a party atmosphere and after a long night of that maybe I didn't have my best face on, but to try to start trouble with me at the front desk was terrible. Frankly it was a little scarry to stay there after their comments. Next morning at check out the front desk staff provided me no reciept nor told me what my total for the stay was, they just said - ok just room plus tax you're good, you can go. Thanks Hard Rock... well I'm gone and never comming back.

This was an excellent place to stay. Only 2 blocks south of the Magnificent Mile of shopping. Centrally located to everything. I walked all over the town from here with no problem. El Trains and Subway were around the corner 2-5 blocks. Bus stop across the street. Hotel staff was very helpful and courteous. I stayed in a standard room, and it was fine. Had about a 36" lcd tv with remote, Keurig coffee maker with decaf and regular coffee, and tea. Hair Dryer (1750 Watts) and lighted makeup mirror in bathroom. 4 pillows on bed, and 2 decorative pillows. Extra pillow and large blanket in closet. In-room Safe Deposit Box. It only costs me $10 for a refrigerator in my room for 8 nights. They brought it right after I checked in. Internet is a little outrageous, and I think it should be available 24 hours after you pay, instead, it goes off at midnight. It was $13.50 just for standard internet. A faster line was $18.50. Also, if you bought the internet, you couldn't connect to it with your smartphone without being charged the same charge again. I called front desk, and they said it cost that per device. If I ever needed more coffee, I would just go down to the front desk and they would give it to me. The concierges on each shift were very helpful. They would make any dinner reservations or give directions. They told me how to get to the pedway to walk underground out of the cold. I would have never known about this. If you ride the blue line or orange line from the airports to the loop downtown, then you can walk about 5 blocks and be at the hotel. There's a Walgreens and CVC Pharmacy across the street. They have food and drinks, and most items that you would like. There was full-fledged grocery store probably about 1/2 mile away, which only took me about 10 minutes to walk to called Dominick's. I even walked to the Navy Pier and all the other places. Milleneum Park was just 3 blocks south of the hotel. That's where you will find "The Bean", the ice-skating rink, and the Art Institute of Chicago. Everything was pretty quiet in the hotel, except the last night, some girl screamed down the hall but she disappeared quickly after that. Ice makers are on floors 2-22 I believe. I had a beautiful view from my room on the 23rd floor. I could even see the Chicago River. Eating places are all around that area, and even on the premises. I was pleasantly surprised to find a chilled bottle of Champagne waiting for me when I arrived. I thought that was very kind of them to do that. I've never gotten that anywhere else I've been. They were just overall wonderful. I would definitely stay there again. I hate it they don't have a swimming pool or hot tub, but they do have a pretty nice gym with towels, water, and tv.