- Very nice and helpful staff who called me by name. Very impressive.
- Business center was the best I have seen. Very comfortable and very good quality printer.
- Exercise area was amazing. I had a great workout.
- Very nice view from the higher floors. I hated to close the drapes at night.
-They actually put magazines in the room... that contain interesting articles! Not the usual rag promoting dull local sites of interest.
- A real Keurig coffee maker in the room. A noticable step up from the brewer.
- food is overpriced and terrible
- leaking faucets and toilets that don't flush very well
- The telephone, internet cable and lamp are stapled to the desk and unmovable. When you try to move the lamp, the whole desk jumps, which jostles the minibar, which in turn charges you for any item that moves. Same goes if you nudge the minibar while opening the drapes in the morning. I would have to say that the overall feeling I got was a real focus on trying to charge you as much as possible which made me uncomfortable
- housekeeping is fairly ineffective. I had to wait until the 3rd night to get a pen, pad of paper, extra washcloth, etc.
-the whole "rock and roll" experience really came off tacky and pretentious at the same time. Maybe it would be different if I was there for a music festival and meeting with musicians. But to a normal person in town, it really just looked like some loser's childhood basement fantasy.
Acceptable. But there are a lot of hotels around the same price and I walked around in several of them while I was in town. So to be honest, if I return to Chicago I am fairly sure I will stay elsewhere.
- Official Description (provided by the hotel):
- A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more less
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- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel