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“Service” 5 of 5 stars
Review of Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
4.0 of 5 Hotel   |   230 North Michigan Avenue, Chicago, IL 60601 (Downtown / The Loop)   |  
Hotel amenities
Ranked #90 of 177 Hotels in Chicago
Niles, Michigan, United States
1 review
1 helpful vote 1 helpful vote
“Service”
5 of 5 stars Reviewed November 23, 2012

We stayed there on Monday and only for a night but it was amazing. I unfortunately had gotten a cold that day and wasn't feeling so good during our stay. My husband had gone to the store to get me some medicine and when he came back he ordered a beer and the front desk kinda made a joke with him that he only wanted one and he explained why. When room service came he not only got three beers the bellman also sent a card up with a giant bottle of water saying he was sorry I had gotten sick and he hoped I felt better. We both thought this was a very generous and our planning another stay there in may for his birthday.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 26, 2012
Thank you so much for taking the time to post this incredible feedback on your recent stay with Hard Rock Hotel Chicago. First and foremost, we're sorry to hear that you were under the weather during your visit with us and do hope you are feeling better. We're thrilled to know that our staff was able to provide you and your husband a customized experience with the surprise in-room amenities and we can't wait to welcome you both back in May for your hubby's birthday! Thanks again and we'll see you soon!
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1,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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English first
Bettendorf, IA
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

If you want guaranteed top service, great atmosphere, attentive staff, ideal location and the best bed in the city, then the Hard Rock is for you. We love to stay here when we viist because we always receive Rock Star service! they have a happening bar in the lobby and now a great new restaurant - Chuck's Manufacturing. The menu and food are excellent! This place truly rocks in every way!

Room Tip: rooms on the north side may have a view up Michigan Ave - especially the corner rooms. On the south...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 26, 2012
Wow! Thank you so much for taking the time to post this outstanding review on the rock star treatment you recently received during your stay at Hard Rock Hotel Chicago! We're thrilled to hear that our attentive staff and downtown Michigan Avenue location were to your liking and we're even more excited to hear that you had such a positive dining experience at our new hip restaurant, Chuck's Manufacturing. Thanks again for the review; we love our returning guests and can't wait to welcome you back to Hard Rock Hotel Chicago!
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Indianapolis
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 20, 2012

This is one hip place. Definitely worth a night.
Parking is a problem. I recommend you leave your car for free somewhere in the suburbs and take the El downtown.
We slept under a life-sized photo of Marilyn Manson in all his odd-pupiled glory. I had to put up a t-shirt over him because his eyes kinda glowed in the dark. CREEEPY.
Expect loud neighbors. C;mon, it's the HARD ROCK! Frankly, we should have joined them.
Their branded liquor is very tasty.

Room Tip: The higher the better.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 26, 2012
Thank you for choosing Hard Rock Hotel Chicago and for taking the time to post your feedback on your recent stay with us! We're thrilled to hear that you enjoyed our hip musically-inspired atmosphere and downtown Michigan Avenue location. We are sorry to hear that the Marilyn Manson artwork in your room was a little off-putting to you; we've heard similar comments from past guests and do acknowledge that it's not something everyone hopes to see as they're dozing off. We hope you'll agree that it makes us edgy, irreverent and memorable in true Hard Rock fashion. :) Thanks again for your review!
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Beverly Hills, California
1 review
4 of 5 stars Reviewed November 19, 2012

Great hotel. Staff is helpful, positive, and friendly. Rooms are clean and nicely designed. Room #1901 on a corner high floor was great; more like a studio suite! Free wifi with direct booking on the HRH website is key. The location of this hotel is PERFECT. Walking distance to numerous tourist sites, restaurants, public transit, and other convenience stores is PERFECT! I can't imagine a better location in Chicago. Walked to Blue Chicago, The Purple Pig, Gino's East, The Art Institute, Cloud Gate.., the list goes on. Further, the hotel's proximity to public transportation makes it even better; especially if you need to attend a conference at McCormick Place. (Just take the Metra across the street for an 8 minute ride.) The value of this hotel for everything you get is exceptional. I'll be back!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 26, 2012
Wow! Thank you so much for taking the time to post this outstanding review on your recent stay with us during your recent business trip to Chicago. We're thrilled to hear that you enjoyed your room accommodations, helpful, positive and friendly staff (they rock!) and prime downtown Michigan Avenue location. We hope to see you back the next time your travels (business or pleasure) bring you back to the Windy City! Thanks again for the feedback.
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Fort Wayne, Indiana
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 17, 2012

Great facilty in a very handsome building. Check in was great (but the clerk neglected to give us the free wi-fi access codes. At check out the charges were removed. Desk staff was very friendly and helpful. Our room (premium 2 queen) was HUGE - more like a studio suite. We had a corner room on the 15th (Elvis) floor with three windows facing Michigan Avenue and two on the side. Not much of a view, but we could see part of Soldier Field. The room was very clean. Bedding was very clean and fresh and beds were comfortable. Nice assortment of pillows to choose from. Bathroom was clean, the shower was a HUGE walk-in. Only negative in there was poor lighting (but that seems to plague every hotel bathroom) and lack of vanity top space.
Great location. Valet parking is outrageously expensive ($50/night) but you do get in and out privileges. I'm sure you could find cheaper parking, but who knows how far you might have to haul your luggage.

I would definitely stay there again.

Room Tip: If traffic noise is a problem for you, ask for a room AWAY from Michigan Avenue.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 19, 2012
Wow! Thank you so much for taking the time to provide such outstanding feedback on your most recent stay with us. We're thrilled to hear that your received rock star treatment from our friendly and helpful staff and your corner room on the Elvis floor was comfortable, clean and to your liking. We welcome you back to Hard Rock Hotel Chicago the next time your travels bring you back to the Windy City. Thanks again!
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Bournemouth
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I stayed here for a night on the 10/26, and was greeted at reception with a free upgrade. We were on the 33rd floor and had a breath taking view. The room was awesome a lovely big main room and the bedroom was spacious. I would definitely reccomend to others.

Room Tip: Higher floors have better views of the city.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 16, 2012
Thank you very much for taking the time to provide such outstanding feedback on your most recent stay at Hard Rock Hotel Chicago, Andy! We're beyond pleased to hear that you enjoyed the stunning city views from your room on the 33rd floor and happy to hear you received a free upgrade upon check-in. Thanks again for posting this five-star rating; we welcome you back to see us the next time your travels take you to Chicago.
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Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 14, 2012

Lovely Hotel. From making the reservation to our stay, everything was Perfect. They upgraded our room to a higher floor and a wonderful corner room that had a spectacular view of the river and Chicago! The room was neat and the bed was very comfortable. The concierge service was the Best! I highly recommend this hotel for the ambiance, service and location!! You Rock!!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, November 16, 2012
Wow! Thank you so much for sharing this five-star rating with us. We are thrilled to hear that you enjoyed an authentic and positively "perfect" experience at Hard Rock Hotel Chicago and sincerely hope you will come back to stay with us again soon. Thanks again for your outstanding feedback!
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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#47 Luxury Hotel in Chicago
#72 Business Hotel in Chicago
#75 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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