Overall this hotel is nice. I agree with the previous reviewer who said the rooms are too dark to work. The rooms have no overhead lighting outside the bathroom and have just one lamp that is supposed to light the whole room, but does a poor job. There are three other lamps- one on the desk and two by the bed, but they are primarily made for reading, not illuminating the room. The exercise room was good, the staff was friendly. Overall it was a fine hotel.
My one gripe is with the room I was first given. It was room 2501. I'm giving this just to warn others in case you get this room. There are very few rooms on the 25th floor, so I'm betting the problem is with all of them. Initially, I noticed that the room had two big spotlights outside the window that are used to illuminate the top of the building. I'm sure it looks cool from outside, but it will force you to close those blinds (therefore robbing you of your view) because they are quite bright. Not a huge deal- I just closed the blinds. The second problem I noticed was a banging noise that happened every minute or so. I'm a sound sleeper, so didn't think it would bother me. But every 5 minutes or so there was a much louder bang/rattling noise. It was loud enough to make me jump each time it happened. The first time I thought someone was breaking down the door to my room. I think it must have been noise from the mechanical room, which I noticed was also on the 25th floor. Not being one to cause a fuss, I decided to try and deal with it. Well, by 2am I was wide awake in my bed awaiting the next jarring BANG! I finally gave up and called the front desk around 3am and they were nice enough to give me another room. Not sure what I would have done had the hotel been sold out because I could not have gotten a good night sleep with that noise.
I can't imagine I'm the only person who has had this experience with this room unless this was a temporary problem within their hotel. So my gripe here is that they put anyone in that room at all considering 99% of the population would have a very difficult time sleeping through the noise.
So overall I'd say it's a fine hotel as long as you don't stay on the 25th floor. Or if you happen to notice a loud noise in your room, change rooms immediately. Don't wait around hoping the noise will stop like I did.
- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel
- Official Description (provided by the hotel):
- A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more less
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