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“Excellent service” 5 of 5 stars
Review of Courtyard Chicago Downtown/Magnificent Mile

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Courtyard Chicago Downtown/Magnificent Mile
3.0 of 5 Hotel   |   165 East Ontario Street, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #34 of 168 hotels in Chicago
GreenLeadersGold level
Fenton, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent service”
5 of 5 stars Reviewed November 1, 2013

We stayed here the last weekend of September. Convenient location, easy check in, and clean comfortable room. Very impressed by the desk staff: we asked where we could get a copy of the Sunday Trib for the next day which isn't a newspaper the hotel provides. We were pleasantly surprised to find the Sunday Trib outside our door the next morning. That is exceptional service. The housekeeping staff was excellent. Our only disappointment was Sunday evening when we planned to eat in the hotel restaurant only to be told the dining room was closed. Not a problem since there are such good restaurants closeby - Coco Pazzo and Tre Soldi are both excellent.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 6, 2013
MaryJeffco,Wow!! Thank you for that awesome 5 star review! We are so happy you found our location convenient and rooms clean! Our staff works hard to go above and beyond to make our guests feel comfortable and at home. We are so thrilled that you had such a great experience and its our absolute pleasure to meet all your needs. The staff will be excited to hear about all your wonderful comments and we can't thank you enough! We look forward to your next stay with us!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Erie, Pennsylvania
Top Contributor
65 reviews 65 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 31, 2013

I was in Chicago for a conference but didn't want to spend 300 a night so I stayed here. The hotel was OK, staff are very friendly. It's 6 blocks away from the water tower, one block off from the Michigan Ave, and two blocks from the Nordstrom. The hotel is very basic, room are very basic. If you are an elite member, don't expect upgrade or the free perks. The parking is very expensive, it cost me 50 per day!! Crazy!!

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 6, 2013
IntBizTraveler, Thank you for your review, we appreciate the time you have taken. We apologize for the price of parking as the parking garage is not owned by the Hotel but is independently owned .We couldn’t agree with you more on our location, close to the Magnificent Mile, Water Tower and Nordstrom’s! We will be sure to pass on wonderful comment to our staff. We hope to see you again in the near future!
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Lansing, Michigan
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 29, 2013

The best thing about staying in this hotel is that it was close to Garrett's Popcorn. The smell was delicious. The rooms were spacious and clean and the view was great. You must be careful though because you are very close to other hotel rooms or buildings. Very close to the magnificent mile. The train ride into Chicago was wonderful.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 6, 2013
Thank you for taking the time to give us feedback on your stay! Being close to Garrett's Popcorn is definitely a plus, having that smell everyday is mouth watering! We are so glad you enjoyed your trip to Chicago and we thank you for choosing the Courtyard Marriott Magnificent Mile! We hope to see you again.
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Downingtown, Pennsylvania
Top Contributor
89 reviews 89 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 24, 2013 via mobile

This is a typical Courtyard with what you would expect from Martiott. The front desk folks were very responsive when I requested a certain type of room. The fitness area was equipped with enough cardio and weight equipment to keep most travelers happy. Even though you get the typical city sounds like sirens etc if you request a higher floor it is tolerable.
For those really light sleepers the fan in the room does not give enough white noise to help.
Overall I would recommend.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 5, 2013
Kielar, Thank you for your positive feedback and your loyalty to the Marriott Brand. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We apologize for any noise you experienced during your stay and will be sure to keep you on a higher floor for your next stay!
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Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2013

I have travelled to Chicago several times and this was a great hotel. The service was oustanding and the hotel was extremely clean which is what you would expect from a Courtyard. The hotel is very convenient to all of the shopping and dining on the Magnificent Mile and I would recommend this hotel for anyone who is staying in Chicago.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 5, 2013
T P, what an amazing review, Thank you! We are so pleased that you found our location convenient and clean! It’s wonderful being only half a block from the Magnificent Mile and steps away from great restaurants. Hopefully we will be seeing you on your next visit to Chicago!
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Chicago, Illinois
Top Contributor
70 reviews 70 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 13, 2013

We were spending the weekend at the property prior to attending a conference in the area and decided to stay on points. We were still treated like real guests and the staff was VERY helpful at every twist and turn of our journey. It was also very nice to have a Starbucks right downstairs. Nightly jazz in the bar was also a great treat. And the location just off the Magnificent Mile was perfect for sightseeing and window-shopping. It was truly a pleasure to stay here and it pained us to switch hotels for the conference.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 5, 2013
Thank you for such a great review! We love our location and we are so glad you were able to enjoy it also. We will be sure to pass on your kind words to our staff. Hope to see you again in the future!
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San Diego, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 9, 2013

From the moment we arrived the staff made the stay memorable. They were attentive to our needs and being that my luggage was left at the airport the hotel staff did everything possible to assist in my getting it back. The room was great, the food service was just as good. They provided sightseeing tips, restaurant suggestions and great ideas for making my visit to Chicago one for the book of best trips memories. They treated us as though we were the only customer in the hotel. Something tells me they do that with each guest and they do it well.

Great location, close to shops and sights.

Thank you to a great staff.

Room Tip: The King room offered the most comfortable king size bed and a sleeper sofa. Room was quiet.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, October 9, 2013
Wow! Thank you for the wonderful 5 star review of our hotel and staff. We truly appreciate the comments and will ensure we recognize our staff for doing an excellent job during your stay. Hopefully your next trip back to Chicago will be just as memorable and we look forward to being a part of it.
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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Address: 165 East Ontario Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#34 Family Hotel in Chicago
#35 Romantic Hotel in Chicago
#54 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Chicago Downtown/Magnificent Mile 3*
Official Description (provided by the hotel):
Experience the grandeur of the Windy City at Courtyard Chicago Downtown Hotel near Magnificent Mile. Enjoy newly renovated lobby and guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design and the renowned value and service of a Courtyard. Our Chicago hotel near Magnificent Mile is ideally located, just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place and premium shopping at Macy's, Tiffany & Co., Nordstrom's, and Neiman Marcus along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of space, nine meeting rooms, on-site catering, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile Hotel. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Courtyard
Chicago Marriott

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