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“Wonderful hotel - great location” 5 of 5 stars
Review of Courtyard Chicago Downtown/Magnificent Mile

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Courtyard Chicago Downtown/Magnificent Mile
3.5 of 5 Hotel   |   165 East Ontario Street, Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #43 of 178 Hotels in Chicago
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wonderful hotel - great location”
5 of 5 stars Reviewed May 14, 2013

We will stay at this hotel on our next trip, no doubt! Service was awesome. Attentive, polite, friendly, and amazingly helpful! Can't say enough good things about the staff. Hotel was super clean and comfortable. Loved the pool. Attached garage is very nice. Will try the restaurant on our next visit. Easy walking distance to Magnificent Mile, restaurants, and attractions.

Only negative - would have liked a mini refrigerator in the room.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
No doubt, we would love to have you back at our hotel! We look foward to you staying with us again. We are so happy that you had an amazing experience with our polite, and friendly staff. Thank you for your awesome review! We can't wait to have you back!
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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Brazil
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 11, 2013

My family and I stayed there for two nights and we had a wonderful experience. The hotel is very good, especially the service and location. I'm sure when I come back to Chicago I will stay there again. I recommend to everybody.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
Thank you for sharing your excellent experience! Our staff works hard to exceed guest expectations and it is so rewarding to hear about your most recent stay. Come back soon!
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Wynnewood, Pennsylvania, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 8, 2013

Had a wonderful experience at Courtyard Marriott Chicago. Great room, free internet and printing, great TV lineup, nice restaurant on site, friendly staff, convenient parking garage and reasonable room rates with no surprise room charges like some other hotels. I will stay here again.

Room Tip: Room was so quiet as this is not the main street so probably all rooms are good ones.
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
Thank you for your short and sweet review. We are delighted to hear we were able to accomodate your during your stay. We hope you visit again soon!
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north dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

My two daughters, two nieces, and I stayed there for 3 nights last weekend. What a wonderful experience!!! The great things were the location is so close to everything, the very efficient staff, clean rooms, great beds/pillows, the doorman was wonderful (as mentioned before, talk to him about where to go and he will have his business card or coupons for discounts and first in line cards!!!!). We were moved to the front of the line at Gino's and did not pay a covercharge at The Redhead (piano bar) or at the Castle...... WAY TOO MUCH FUN EVERY NIGHT!!!!

I have to say that we unloaded at the wrong Marriott (3 blocks away) and the staff at that location actually rolled our luggage on a rack from that Marriott to the Courtyard......and THEN found the rest of my party who were attempting to leave the first Marriott parking lot..... and jumped in with them to help them get over to the Marriott we were booked at!!!! What a guy!!!! Just wished I caught his name!!!!

Thanks to everyone who made our weekend so fun!!!!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
You're review is full of energy and the Courtyard Loves it! We are delighted to hear you had an amazing time withy our daughters and neices. We thank you for your loyalty and staying with us for three nights. We are so happy you were able to admire our location as much as we do. We love our location; we are in the center of the city surrounded by the most exciting resturants, shopping, and attractions. We thank you for your kind words regarding our staff; we work hard to exceed guest expecations and it is always rewarding hearing about your experience. It is so great to hear that your experience hopping from restaurants and bars was easy and convenient because of our concierge and staff. We hope you come back to Chicago to have another fun evening out! Now that the weather is getting better, Chicago only becomes more fun. We hope to see you soon!
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Danville, Illinois
Level Contributor
146 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 7, 2013

I was only in Chicago for one night at the Courtyard but it was very clean and was staffed with great people. Despite a large conference in town and a two-night minimum at many other downtown hotels, the Courtyard was able to accommodate me. My room was on the 9th floor and had a nice view of the Allerton Hotel a few blocks over. The doorman was wonderful both times I needed a cab.

The bed was pretty firm - almost too much so. But everything was spotless and in working order.

Overall this was a great place to stay. I paid a Chicago high rate reflecting the lack of available rooms. At a less busy time and a lower rate, this hotel would make a great place to stay in the Downtown/Magnificent Mile location.

Room Tip: Higher floors will get you a better view and put you above a lot of the street noise.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
Thank you for your observations and comments about your recent stay. We really appreciate guest feedback. We couldn't be more grateful fo your comments regarding our staff. We work hard to exceed guest expectation and it is our pleasure to make your experience the most memorable. Thanks for your kind review!
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Cleveland, Ohio
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 7, 2013

The courtyard was decently priced and walking distance from everything. Our room was very clean. We had a broken fridge and they replaced it within 5 minutes. The concierges were amazing. So helpful. They also provided us with great coupons for attractions/restaurants in the city. Would stay here again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
Thank you for your short and sweet review! We are so happy that you were able to enjoy our prime location in the center of the Magnificent Mile. Please accept our apologies for the fridge incident, however, it was our great pleasure to replace the fridge during your stay. We will be sure to notifiy the correct departments about how helpful the concierge was during your stay. Thank you for your kind words, we look forward to your next stay!
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London, United Kingdom
Level Contributor
99 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed May 6, 2013

Had a really great stay here and would definitely stay here again.

You couldn't ask better from the location. You are right in the heart of everything.

Our room was very comfortable and we had a fantastic view of the city.

All levels of hotel staff were friendly and helpful. David in particular (from front desk) was great and got us into a packed out restaurant at a moment's notice.

One thing I think could be improved - the pool. It's a good pool with a lovely view of the city, but it was a little cold while we were in it and seemed like it had a few spots of rust. That aside, I would stay here again in a heartbeat

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, May 16, 2013
We couldn't be more thankful for your positive remarks about our hotel. We are glad that you were able to kick back and relax in our comfortable rooms. David, is a great asset to our team, we thank you for sharing your comments about our staff. We also thank you for your observations, we will take these into consideration and notify the correct departments. We are so glad that your stay was so enjoyable, we look forward to your next stay with us! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Address: 165 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Magnificent Mile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Chicago
#43 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Experience the grandeur of the Windy City at the Courtyard Chicago Downtown near the Magnificent Mile. This hotel offers a stylish lobby, spacious guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design, and the renowned value and service of a Courtyard. Our ideal location is just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of event space, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near the Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard

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