I found the service and rooms more than adequate. I spent 3 nights in a king with sofa bed, which was perfect for my mother, sister and I. The pull out sofa bed was fine for a few nights, wouldn't want to sleep on it every night but the increased floor area when bed was put away was really nice to sit after a long day on our feet in the City. I liked that we could open the windows, and the room was extremely clean we moved desks out to use the plugs behind the side tables and no surprises. We were on the 15th floor and the sirens were something to get used to, but bearable. The location is very convenient to getting to the red line and walking in the City. Whenever we were in the Lobby there was always someone there to ask if we needed any help or recommendations.