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Courtyard Chicago Downtown/Magnificent Mile: Traveler Reviews

3.0 of 5
165 East Ontario Street, Chicago, IL 60611
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Courtyard Chicago Downtown/Magnificent Mile
Ranked #26 of 164 hotels in Chicago
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431 reviews from our community

Traveler rating
    240
    147
    34
    5
    5
See reviews for
Families
107
 
Couples
94
 
Solo
31
 
Business
107
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Carugate
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Good value”
4 of 5 stars Reviewed November 28, 2012

Conveniently located just a few steps from the Magnificent Mile, this hotel offers reasonable prices, functional and clan rooms, friendly and attentive staff. Definitely, a quite good solution to stay in Chicago!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
November 29, 2012
Thank you! It is wonderful to hear such great comments! We look forward in hosting your next stay to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Loud room because of elevator shaft near by.”
2 of 5 stars Reviewed November 28, 2012 via mobile

Marriott elite members who travel a lot for work and pleasure. We stay at Marriots when avail.

All employees very nice and professional. Checked in and only request was room away from elevators. Booked a king and got 2 queens??? Where "upgraded" to larger room. Booked a single king room 400 sq ft for $369 - not a great deal but Chicago during RSNA. We were warned carpets were cleaned and still damp??? They were cleaned that morning.

Went to business dinner and returned and room was hot, extremely humid (think Florida in summer), and strong musty smell. My wife's very well controlled asthma was set off after 5 minutes (I am a MD). She rarely needs her inhaler but this set her off. We were very promptly moved to a top floor room. All night I listened to the elevator go up and down. Very little sleep. my wife also. The shaft must be next to room as it is obvious. So we booked a quite king and ended up with a double queen next to elevator shaft and my wife having a hard time to breath. My only request was a room not next to the elevator. The room we ended up with was loud every minute.

Very unimpressed and we are easy going travelers. Clean, quite, and good bed. The rest is fluff. Rooms and people were otherwise nice.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask theo450 about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
November 29, 2012
Thank you for your honest review. We appreciate your feedback regarding your recent stay, we sincerely apologize for the inconvenience this caused you and your wife. We strive to exceed expectations and the appropriate departments have been notified to prevent this from future happenings. We will be in touch with you and we hope that we can have another chance to host your next stay in Chicago.
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Oakland, MI
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Great location! Perfect for a shopping weekend!!”
5 of 5 stars Reviewed November 25, 2012

My daughter and I just got back from a mother/daughter shopping weekend and we stayed at the Courtyard Chicago Downtown/Mag Mile. We were pleasantly surprised at the great location (just a few steps away from Michigan Avenue). The hotel was very clean. We were actually given a room that someone was still checked in to...so we quickly were upgraded to a nicer room on a higher floor. When we arrived back at the room in the evening we were surprised to have been delivered two pieces of chocolate cheesecake and glasses of milk for our inconvenience! We stayed on the 21st floor and the view was awesome! Right down the street is Garrett Popcorn and the smell is amazing when you step out of the hotel (try the caramel popcorn...amazing!) The pool and workout area are also very nice.

I would definatly recommend this hotel for a nice visit to Chicago!

Room Tip: Higher floors offer a better view.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
November 29, 2012
Thank you for your sincere comments. We apologize for the mix up upon your arrival, we appreciate your understanding and are thankful for your patience. It was our pleasure upgrading your room and making sure your stay was memorable. We are so happy that you were able to enjoy some quality time with your daughter in Chicago. We couldn’t be more grateful for your positive feedback about our view, location, and amenities. We hope to see you and your daughter back in Chicago soon!
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Cedar Rapids, Iowa, United States
1 review
2 helpful votes 2 helpful votes
“This place Rocks!!”
5 of 5 stars Reviewed November 23, 2012

Great people, everyone that worked there seemed to want to please you and make you feel welcome. Hotel has a great location, one block off Michigan to all the great stores and restaurants. The parking is great and handy with it being right next door attached to the hotel. The Capital Grill restaurant is right across the street!! This is the only hotel we will stay at while we are in Chicago!! Great restaurant at the hotel for breakfast or just a snack. Elevators are fast, hotel is spotless.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mike R about Courtyard Chicago Downtown/Magnificent Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
November 29, 2012
Thank you for your compliments about our hotel. You are right; our location is in the heart of downtown we are only steps from the elite shopping, fine dining, and historical landmarks. We thank you for your loyalty choosing the Courtyard by Marriott as your accommodation in Chicago. We welcome you to join us again soon!
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Dublin, Ireland
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Great hotel for a weekend”
5 of 5 stars Reviewed November 23, 2012

Great hotel just 200 yards off the Magnificent Mile. We paid a little extra for a corner room and it was money well spent. Great views over the city from a high floor. Friendly and helpful staff and the perfect place for a short break in Chicago. Very popular and tried to book again on our return but was booked out. For the first time ever I can say "highly recommended"!!! For the fly fisherman it is just across the road from the orvis shop.

Room Tip: Pay about $20 more or so for a corner room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review
November 29, 2012
Thank you for sharing your thoughts. You are right; we are only a few steps from the Magnificent Mile. We love our location surrounded by great shopping and a variety of restaurants suited for all different tastes of Chicago. We are very happy to hear you enjoyed our upgraded corner rooms. They have more space, privacy, and excellent views. Thank you for your compliments about our staff. It was our pleasure hosting your stay. We hope you visit again soon!
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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Courtyard Chicago Downtown
Courtyard Chicago
Chicago Courtyard
Chicago Marriott
Address: 165 East Ontario Street, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotels in Chicago
#31 Business Hotels in Chicago
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Experience the grandeur of the Windy City at Courtyard Chicago Downtown Hotel near Magnificent Mile. Enjoy newly renovated lobby and guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design and the renowned value and service of a Courtyard. Our Chicago hotel near Magnificent Mile is ideally located, just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place and premium shopping at Macy's, Tiffany & Co., Nordstrom's, and Neiman Marcus along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of space, nine meeting rooms, on-site catering, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile Hotel. ... more   less 
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