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“Loud room because of elevator shaft near by.” 2 of 5 stars
Review of Courtyard Chicago Downtown/Magnificent Mile

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Courtyard Chicago Downtown/Magnificent Mile
3.0 of 5 Hotel   |   165 East Ontario Street, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #34 of 168 hotels in Chicago
GreenLeadersGold level
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Loud room because of elevator shaft near by.”
2 of 5 stars Reviewed November 28, 2012 via mobile

Marriott elite members who travel a lot for work and pleasure. We stay at Marriots when avail.

All employees very nice and professional. Checked in and only request was room away from elevators. Booked a king and got 2 queens??? Where "upgraded" to larger room. Booked a single king room 400 sq ft for $369 - not a great deal but Chicago during RSNA. We were warned carpets were cleaned and still damp??? They were cleaned that morning.

Went to business dinner and returned and room was hot, extremely humid (think Florida in summer), and strong musty smell. My wife's very well controlled asthma was set off after 5 minutes (I am a MD). She rarely needs her inhaler but this set her off. We were very promptly moved to a top floor room. All night I listened to the elevator go up and down. Very little sleep. my wife also. The shaft must be next to room as it is obvious. So we booked a quite king and ended up with a double queen next to elevator shaft and my wife having a hard time to breath. My only request was a room not next to the elevator. The room we ended up with was loud every minute.

Very unimpressed and we are easy going travelers. Clean, quite, and good bed. The rest is fluff. Rooms and people were otherwise nice.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your honest review. We appreciate your feedback regarding your recent stay, we sincerely apologize for the inconvenience this caused you and your wife. We strive to exceed expectations and the appropriate departments have been notified to prevent this from future happenings. We will be in touch with you and we hope that we can have another chance to host your next stay in Chicago.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Gaylord, Michigan
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 25, 2012

My daughter and I just got back from a mother/daughter shopping weekend and we stayed at the Courtyard Chicago Downtown/Mag Mile. We were pleasantly surprised at the great location (just a few steps away from Michigan Avenue). The hotel was very clean. We were actually given a room that someone was still checked in to...so we quickly were upgraded to a nicer room on a higher floor. When we arrived back at the room in the evening we were surprised to have been delivered two pieces of chocolate cheesecake and glasses of milk for our inconvenience! We stayed on the 21st floor and the view was awesome! Right down the street is Garrett Popcorn and the smell is amazing when you step out of the hotel (try the caramel popcorn...amazing!) The pool and workout area are also very nice.

I would definatly recommend this hotel for a nice visit to Chicago!

Room Tip: Higher floors offer a better view.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your sincere comments. We apologize for the mix up upon your arrival, we appreciate your understanding and are thankful for your patience. It was our pleasure upgrading your room and making sure your stay was memorable. We are so happy that you were able to enjoy some quality time with your daughter in Chicago. We couldn’t be more grateful for your positive feedback about our view, location, and amenities. We hope to see you and your daughter back in Chicago soon!
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Cedar Rapids, Iowa, United States
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2012

Great people, everyone that worked there seemed to want to please you and make you feel welcome. Hotel has a great location, one block off Michigan to all the great stores and restaurants. The parking is great and handy with it being right next door attached to the hotel. The Capital Grill restaurant is right across the street!! This is the only hotel we will stay at while we are in Chicago!! Great restaurant at the hotel for breakfast or just a snack. Elevators are fast, hotel is spotless.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your compliments about our hotel. You are right; our location is in the heart of downtown we are only steps from the elite shopping, fine dining, and historical landmarks. We thank you for your loyalty choosing the Courtyard by Marriott as your accommodation in Chicago. We welcome you to join us again soon!
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Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 23, 2012

Great hotel just 200 yards off the Magnificent Mile. We paid a little extra for a corner room and it was money well spent. Great views over the city from a high floor. Friendly and helpful staff and the perfect place for a short break in Chicago. Very popular and tried to book again on our return but was booked out. For the first time ever I can say "highly recommended"!!! For the fly fisherman it is just across the road from the orvis shop.

Room Tip: Pay about $20 more or so for a corner room
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for sharing your thoughts. You are right; we are only a few steps from the Magnificent Mile. We love our location surrounded by great shopping and a variety of restaurants suited for all different tastes of Chicago. We are very happy to hear you enjoyed our upgraded corner rooms. They have more space, privacy, and excellent views. Thank you for your compliments about our staff. It was our pleasure hosting your stay. We hope you visit again soon!
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Virginia
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 22, 2012

We had a wonderful time staying at the Courtyard Chicago DT/Magnificent Mile on East Ontario. It's well located. Rooms are lovely & the restaurant is good. There are nice places to sit in the lobby. Garrett's Popcorn & Due & Uno (the latter two using the original recipe, not that of the chain now called Uno) are close by.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your short and sweet review! We are delighted to hear you had a wonderful time at our hotel. We couldn’t agree with you more; we love being located in the center of downtown! We hope to see you again soon!
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Lima, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

This hotel is very centrally located for eating and shopping on the Magnificent Mile. All staff, inlcuding the desk clerks, the maids, the doormen, and the bellhops, were estremely friendly and very willing to help. Room was very clean and bed was comfortable. Stayed here for 3 nights and had a view of Michigan Avenue for the light parade. Would definitely stay here again and highly recommend it.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your kind review. We are so happy you were able to make it to Chicago on such an event weekend. The lights parade is a tradition on the Magnificent Mile and it is an experience to see. We thank you for your comments about our staff. It is ours pleasure making your stay clean and most enjoyable while you are away from home. We look forward to host your next stay!
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Bogota, Colombia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2012

We just had a wonderful stay at the Courtyard Chicago Downtown/ Magnificent Mile (made our choice based on the fantastic reviews we read here and in other websites). The location is top- notch. Even though we only spent two nights over there, we were absolutely happy with the service; the people could not have been nicer, always greeted us with a smile and had the best service attitude. Every single person from the hotel staff is truly committed with providing the best service!

The rooms are great, spacious and comfortable. We got a 2-full bed double bedroom with crisp linens and cozy pillows. I'd only wish they offered an in-room safe and mini fridge.
It was awesome to find that they offer free wi-fi connection throughout the hotel and we also printed our boarding passes at the business center in a breeze. There's a Starbucks cafe inside the hotel premises.

We want to thank the hotel staff for making our stay so pleasant. We'll go back for sure!

Room Tip: Ask for 2 double beds in your bedroom.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard Chicago Downtown/Magnificent Mile, responded to this review, November 29, 2012
Thank you for your sincere comments about our hotel. It’s always a pleasure to hear your delightful experience here at the Courtyard by Marriott. Our team works hard to exceed expectations and there is nothing more rewarding than seeing the warm smile an expression on those we have made an impact on. We hope to see you visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Address: 165 East Ontario Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#34 Family Hotel in Chicago
#35 Romantic Hotel in Chicago
#54 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Chicago Downtown/Magnificent Mile 3*
Official Description (provided by the hotel):
Experience the grandeur of the Windy City at Courtyard Chicago Downtown Hotel near Magnificent Mile. Enjoy newly renovated lobby and guest rooms with 32" LCD televisions, full-service amenities, an Art Deco-inspired design and the renowned value and service of a Courtyard. Our Chicago hotel near Magnificent Mile is ideally located, just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place and premium shopping at Macy's, Tiffany & Co., Nordstrom's, and Neiman Marcus along Chicago's famous Magnificent Mile. Pamper yourself with an indoor pool & fitness facility, a Starbucks Coffee Shop, and an upscale restaurant, as well as over 3,700 square feet of space, nine meeting rooms, on-site catering, and complimentary fiber optic high-speed Internet access. Offering upscale, affordable lodging in the city, we're a leader among Downtown Chicago hotels near Magnificent Mile. Discover the thrill and excitement of the Windy City at the Courtyard by Marriott Chicago Downtown/Magnificent Mile Hotel. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Courtyard
Chicago Marriott

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