This was my 1st stay at a luxury hotel. The room was amazing and I've never stayed at a hotel with a room quite so nice. The room is big with lots of storage. The room includes the standard complimentary items such as lotion, shower gel, shampoo, conditioner and coffee. You also receive mouth wash, bath salts,a vanity kit and slippers. There's also a bathrobe and umbrella in case you need them.
The best part of the room is the bathroom, it includes a huge walk-in shower with a waterfall shower head, a big tub and television in the bathroom mirror. My tv was kind of dark but it was still a nice feature. I could only enjoy a hot shower for 2 of my 4 day stay, for some reason the hot water didn't work the last 2 days of my stay.
Each night housekeeping provides 2 sweet treats and a card showing you the forecast for the next day. In addition they also spray your pillows with a lavender scented spray to help you sleep. In addition, the room includes a mini fridge with expensive bottled water, juice, beer and wine. There are also expensive snacks on the counter for your convenience. And if you get lucky in the windy city, the room includes condoms for the low low price of $8.
Now the hotel is small on staff so you may have to wait for valet services. Towards the end of my 4 day stay one of the 2 elevators was being serviced so the wait time to get to and from my room increased. I enjoyed the fact that each floor has only 5 rooms so it cuts down on noisy hallways or running into a ton of people on each floor.
We also visited the sky terrace which showed a pretty awesome view of the city. It included a bar and lots of seating. Overall its a nice hotel and I highly recommend it.