We were originally booked at the Omni October 12-15, but my boyfriend decided to switch last minute via Hotwire. When we arrived, we were greeted by the bellman, who opened my taxi door and unloaded our bags. Upon checking in, we were offered to upgrade from our standard Hotwire room to a king suite for $75. My boyfriend asked if it was $75 per night, or $75 total, and the girl checking us in replied very clearly, "total." I remember thinking, $25 per night... Not bad!! However, that was not the case... And I'll get to that later.
We took the elevator to our suite on the 10th floor with the bellman, who proceeded to show us the ins and outs of the room, such as the housekeeping button, TV in the bathroom mirror, and electronic blinds. He asked if we would like ice, and we said yes, so as he left to get some, I went to play with the blinds buttons so I could see the view. Come to find out, the blinds opened and closed just fine, but the curtains on top of the blinds or not. We told the bellman when he came back with the ice, and he said he would "tell management." We never got any phone call or anything. Honestly, it wasn't a huge deal to me, but if something doesn't work in a brand new hotel that is clearly not fully booked, you would expect a call from the front desk at least.
Now, the about the suite itself. It was nice! Very modern. The bathroom consisted of double sinks, a deep soaking tub, and a big, walk-in shower with a rain-like shower-head. It was super clean. The bathroom mirror is very dark, as it is a two-way mirror with a TV in it. It is almost non-functioning as a regular mirror, so ladies, plan to get ready in the hallway. You cannot hear the TV while in the shower, although I did like watching as I was brushing my teeth, etc. The toiletries were standard: shampoo, conditioner, body lotion, mouthwash, sea-salt bath salts, and a scrubby.
The bed was GREAT!!! Super comfortable. It has no sheet, which I found a little weird, but I didn't end up minding it. It feels like you're sleeping in a giant pillow covered up with another giant pillow. There is a TV on the wall which is attached to an adjustable wall mount. There are two end tables, but the lights are weird. There is not really a low-light option, and one of the light switches on my side didn't work at all. Again, nothing that would ruin my stay, but still a slight annoyance.
Outside the bathroom is a closet. One closet. Super small. Maybe 5-6 hangers, one drawer, and one top shelf. It was barely enough space for one person for more than a couple of days, and definitely did not fit with the size of the suite. Also outside the bathroom is a wet bar with a Keurig and sink. Across from the wet bar is a full-length mirror on the wall, which, as mentioned, the ladies will have to use to do everything.
The living area consisted of modern furniture: a desk with another flat-screen TV above it, a coffee table, a couch, and a chair. I disagree with what some previous reviewers had said: I did not feel as though the hotel had sacrificed comfort for style. There is also a stocked mini fridge in the living area.
We had a big window, but our view was just of more buildings right across the way, and a street below. Nothing spectacular.
Speaking of TV, this hotel had the bright idea to get satellite instead of cable in the Windy City. Therefore, the picture goes out FREQUENTLY for short periods of time. Again, another small annoyance.
The first morning we were there, I called down because we forgot toothpaste. I was told by the desk that someone would bring some right up, but it never came. My boyfriend physically went downstairs a couple hours later (literally, two hours later), and they went "in the back" to get it. They brought it to our room shortly later. The next day, however, we asked for an iron and ironing board (there's not one in room), and it was brought right up. So, perhaps the toothpaste was an isolated incident.
Around 5-6pm, housekeeping brings a little treat to the room (a mini cookie or brownie bite), along with the next day's weather. They also turn down your bed at this time. Housekeeping was very friendly, and did a good job.
We were always greeted by the desk staff, but never by name. The bellman will whistle a cab for you, but doesn't seem to know much about the area.
We did not eat nor drink at the lobby bar, nor the rooftop deck, as it was raining the weekend we were there. We also did not order room service. The sodas in the mini bar were around $7 each, but I don't remember the prices of the snacks/liquor.
The hotel provides you with a gym pass to somewhere down the street, because theirs isn't open yet. They also provide you with an umbrella to use during your stay, which seems to be pretty standard, as I saw many other branded umbrellas traveling the rainy streets that weekend.
Upon checkout, we were charged an additional $150 for the upgrade... not $75 as we had been told, and reassured, even when we asked "total or per night?". My boyfriend decided not to argue it, which I strongly disagreed with, but whatever; it was his money, not mine. HOWEVER, the hotel did store our bags for free the day of checkout, as our flight wasn't until later in the afternoon. That was much appreciated :)
The hotel is in a very good location. Walking distance to Michigan Ave, Navy Pier, etc. There is a great little breakfast cafe around the corner, as well as a sports bar if you need to catch that Sunday football game, like we did. It is a new hotel, so most cab drivers don't know it by name (just give them the address).
All in all, the Ivy is a nice hotel, but I probably wouldn't pay full price to stay here.
- Official Description (provided by the hotel):
- Chicago's newest four star boutique hotel located just steps away from the Magnificent Mile on Michigan Ave, Chicago beaches, Navy Pier, and the restaurants of Streeterville. Experience IVY a Hotel like no other... Look to the IVY as your luxury boutique hotel experience in Chicago... Elegant, sophisticated, stylish, incredibly comfortable and quiet, the IVY is everything you’re looking for. The IVY Hotel offers distinguished and discreet personalized service. You'll find its sleek modern decor refined and understated, complemented by works of fine art from local artists. Each room and suite has been custom designed with functionality in mind. Soaring 16 floors high and with 63 rooms mostly composed of suites with your comfort in mind. Amenities at the IVY positively define luxury. ... more less
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