This hotel is beautiful with modern rooms, high tech amenities and a great location. The roof top lounge has a rare view and the staff has moments of graciousness. However, for as much as I appreciated the rain shower, tv in the bathroom mirror and brand new accommodations, the truth is that customer service and a lack of a cohesive plan can ruinen the experience. We experienced both but remember the moment of being rudely told to vacate a roof top table because the manager had some undisclosed reserved seating plan invisible to the guests. Paying for two rooms for the weekend did not seem to insulate us from the chaos. The staff awkwardly brought us two bills, as if we were attempting to avoid one of the two and continued to strain any good faith created by the fresh and lovely property. This hotel has so much potential in need of some strong management guidance.
- Official Description (provided by the hotel):
- Chicago's newest four star boutique hotel located just steps away from the Magnificent Mile on Michigan Ave, Chicago beaches, Navy Pier, and the restaurants of Streeterville. Experience IVY a Hotel like no other... Look to the IVY as your luxury boutique hotel experience in Chicago... Elegant, sophisticated, stylish, incredibly comfortable and quiet, the IVY is everything you’re looking for. The IVY Hotel offers distinguished and discreet personalized service. You'll find its sleek modern decor refined and understated, complemented by works of fine art from local artists. Each room and suite has been custom designed with functionality in mind. Soaring 16 floors high and with 63 rooms mostly composed of suites with your comfort in mind. Amenities at the IVY positively define luxury. ... more less
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