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“NICE HOTEL” 4 of 5 stars
Review of River Hotel

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River Hotel
3.5 of 5 Hotel   |   75 East Wacker Drive, (also known as Club Quarters), Chicago, IL 60601 (Downtown / The Loop)   |  
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Ranked #60 of 177 Hotels in Chicago
Kingston, OK
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“NICE HOTEL”
4 of 5 stars Reviewed September 17, 2009

I was pleasantly surprised by the quality of this hotel. A small picture and some customer reviews on the internet didn't seem like much to go on, but it is a very nice place. The location is fabulous. The rooms are small, but not too small. The only thing that was difficult was the showers. The shower head is mounted on the wrong wall of the shower and the water sprays into the room. I kept thinking, is there something I don't understand? But we turned it sideways and we managed. The quality of everything else was great, and the views are the best ever. The restaurant downstairs was very good too. I had one desk clerk go out of his way to help me when internet service was down.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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633 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2009

Just returned from 1 night at River Hotel/Club Quarters. Not sure whether there are two separate hotels or what, but our reservation was with River Hotel, and we checked in at their desk, but it said Club Quarters near the elevators on the left, which we took to our room.

We had requested a river view/Trump-Tower-view room and we got that with no problems; wonderful view from our 18th floor room. The folks who say the rooms are small are correct, but it was fine with us. (We could have upgraded for $15, but we chose not to. We thought our rate of $99 was a great value.

The queen bed was very comfortable. There is a comfortable chair near the window, and a chair at the "business" desk. The doorway to the bathroom was quite narrow, so a very large person might not like it. I liked the shower; I don't think I have ever in 40+ years of traveling taken a bath in a hotel bathroom, so who needs a bathtub?

The people in the reception area were not overly friendly, but were polite when answering several questions and selling me stamps.

Bella Bacina, the restaurant, was excellent; friendly staff and excellent reasonably-priced food. Sitting outside was very nice. We ate dinner there; they also serve breakfast and lunch.

Someone mentioned using your room key in the elevator was a hassle, but it's a darn good security measure, so we didn't mind at all.
The only other minor negative: there is no fan in the bathroom. Again, not a big deal to us.

The location just can't be beat. We walked everywhere.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Midwest
1 review
3 of 5 stars Reviewed August 20, 2009

Booked hotel on Orbitz. Asked for adjoining rooms. Advised to call hotel direct for that. Spoke to Virginia at hotel on 3 separate occasions. She said adjoining rooms weren't available but we could get rooms that were next to each other. Got to hotel early & was told check in was at 3. Went back to hotel at 3:45, only to be told rooms weren't ready. Hotel staff wouldn't promise a room, although we had already paid Orbitz. Hotel staff said we should have booked directly w/the hotel. After lots of frustration and anger we were finally placed in a suite with two BR & two baths. We were traveling with our son, daughter-in-law, two small grandchildren & our daughter. (Had booked a smoking room for her) Once in the suite, we determined it wasn't large enough for all of us. At that point my husband & I were placed in a standard room (had booked a suite), which wasn't next to our family as requested. Our original hotel was Club Quarters. Virginia had moved us to the River Hotel because she said 'It was newer'. Smoking is only allowed at Club Quarters, so we weren't even in the same hotel as our daughter. She couldn't come to our room/hotel & we couldn't go to hers because the elevators are operated by room keys. The next day we tried the hotel's small restaurant for breakfast. Our granddaughter ordered chocolate milk and french toast. We were informed they had no chocolate for the milk and were out of french toast. All in all, it was VERY frustrating for our whole family. Also, when we asked to speak to management on the first day, we were informed that no one was available until Mon. What a mess this turned out to be! We will DEFINITELY never stay at this place again!!

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wisconsin
1 review
2 of 5 stars Reviewed August 17, 2009

Didnit' care for the size of the room based on room rate of $124.00. Confusing lobby used for both River Hotel and Club Quarters.

Did not like using room keycard to use the elevator. Not necessaary since my friend stayed a couple blocks away at the Hyatt Rengency and the elevator ran as expected without using room keycard. Also, she had a bigger room for under $190.00 for the
same night.

  • Stayed August 2009, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Otisville, MI
1 review
5 of 5 stars Reviewed August 2, 2009

Such a nice, clean, and updated hotel. Our window looked north across the river with the Trump building and the "corn cob" buildings perfectly in view. The hotel staff was attentive and friendly. We were in perfect walking distance for Michigan Ave.

  • Stayed July 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bahamas
1 review
3 of 5 stars Reviewed July 19, 2009

This deluxe 2 bedroom suite gives no privacy. There are 2 beds with no doors. When entering the room the bathroom is right in front of you. My husband and I were in the same room with our teenaged girls and no privacy for intimacy.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Oberlin
1 review
2 of 5 stars Reviewed July 15, 2009

Our recent stay at The River Hotel started off wonderfully due mostly to the very central location of the hotel between Michigan Ave and Wabash along the river. However we quickly realized that our air conditioning wasn't working. I called the desk three times to report this. They did send up an engineer who confirmed that our unit wasn't working and then disappeared without fixing anything and we never saw him again. It made for a very uncomfortable stay, as our room was 80 degrees with no fresh air the entire time. Upon checkout the lady took off one night's charge for valet in order to try to mitigate my disappointment. I would have rather paid the second night of valet and been more comfortable for the weekend. The service was all very friendly but not terribly helpful. We checked in with many bags and were not offered help from the valets or the front desk with carrying the bags or offering a trolly to push them to our room. The price and location were outstanding, but next time I will pay more and stay somewhere more accomodating.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Hotel

Address: 75 East Wacker Drive, (also known as Club Quarters), Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#59 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — River Hotel 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
Private, full service hotel with 121 rooms located on the Chicago river. Just one block north of River Hotel is the magnificent mile, famous for shopping. The hotel is a convenient walk to the Chicago Cultural Center, Grant Park, and Marina City. River Hotel is the best value hotel based on quality and the prime location. River Hotel provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Onsite restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 6 meeting and event rooms available (maximum reception style 120 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Corporate Apartments available • Value rates. ... more   less 
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Also Known As:
River Hotel Chicago
Club Quarters Chicago
Club Quarters Hotel Chicago
Club Quarters Wacker Michigan

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