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La Quinta Inn & Suites Chicago-Northshore: Traveler Reviews


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Reviews you can trust

75% Recommend
3.5 of 5 stars 8 reviews
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By trip type
All (8)
[ Date ] [ Rating ]
A great hotel to stay at for Navy Graduation

La Quinta Inn & Suites Chicago-Northshore

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5 of 5 stars
44x   1 contribution
maryland
Oct 12, 2009 | Trip type: Family
1
person found this review helpful

The hotel is very clean and well maintained. The staff was helpful. The kids enjoyed the indoor pool and we enjoyed being able to stay in a hotel where you did not have to wear shoes in the rooms. This hotel is convienent to get to from the highway and was about 20 minutes away for the RTC Graduation at Great Lakes.
If you are attending the RTC Graduation do not try to park on base for the graduation. Go one block past the main gate and park at the Metra parking lot. It will cost you $2.00 and you will have to walk a block but it will save you much grief.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since October 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Awesome hotel, wonderful experience

La Quinta Inn & Suites Chicago-Northshore

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4 of 5 stars
mamarooda   20 contributions
iowa
Jun 8, 2009 | Trip type: Friends getaway
1
person found this review helpful

Myself and a small group of friends (6 of us all together) stayed here for 2 nights during our trip to Six Flags Great America for Fright Fest 2008. The hotel was very clean and comfortable. The staff was very helpful as well. They were full of suggestions on places to eat and offered shuttle service as well. The rooms were HUGE!! Our rooms had king sized beds, mini fridge, couch, chairs, and a desk. Very spacious and relaxing. The Bathrooms were also in great condition and plenty of room to move around in. This La Quinta had an indoor pool/whirlpool with no cut off time, which was perfect for our group. We were allowed to take alcholic beverages into the pool area which we enjoyed. They also offered a mini convenience store in the lobby along with vending machines on our floor. Free breakfast was also included in our stay and was much better than stopping by the nearest drive-thru restaurant. They have a nice eat-in area just off the lobby with a flat scrren tv that you can use anytime. The hotel is only about 12 miles from Six Flags so we were there in no time! I will definatley stay there next time i visit Six Flags. It's a much better hotel than those that are next to the park and alot cheaper.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 35_49
  • Member since June 08, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Manager lacks customer relations skills

La Quinta Inn & Suites Chicago-Northshore

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1 of 5 stars
racmarie   2 contributions
San Francisco
Jun 7, 2009 | Trip type: Business, Solo travel

I stayed at this La Quinta for 2 nights in April. The room was fantastic... clean, up-to-date furnishings, spatious. It's too bad that the management and staff aren't up to par.

About 6 hours after checking out, I realized that I left a number of (very expensive) clothing items in the closet and bathroom hanger. I immediately called the front desk and was informed that the cleaning staff had left for the night. She said my items were probably locked away and to call back the next day. My boyfriend called early the next morning and was told that my items were nowhere to be found. I called later to speak with the "acting" manager and was treated VERY poorly. She reminded me that they were not responsible for items left, never apologized, and was extremely short and dismissive to me. She acted as if I was a bother to her and audibly sighed several times. This was unnecessary, as I had never once raised my voice or asked for a discount/reinbursement of any kind. A simple "I'm sorry this happened. We'll keep our eyes out for your items." would have been sufficient.

This was a disappointing end to what would have been a wonderful stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since August 14, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No response from Manager

La Quinta Inn & Suites Chicago-Northshore

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3 of 5 stars
vbfamily   10 contributions
SE, WI
Jan 26, 2009 | Trip type: Couples
1
person found this review helpful

This is the second year we stayed at this hotel for a weekend in Chicago. The hotel was clean and an affordable rate.

There was one disappointing thing this year. When we checked in we were handed the room key with a note taped on the inside telling me about a survey and asking for a score of 10 and to call the manager if there was any problems. We left our room at 9am the next morning and did not return until 10:30pm. Our room had not been cleaned and resupplied. The front desk did have us come down to get towels and coffee packs. We had friends stay right next to our room and their room was cleaned.
To me, it was not worth contacting the manager on her cell phone at 10:30 at night. I left a message for her a few days later breifly explaining and asking she call me. I was not looking for anything back, just wanted to explain the front desk told me they were short housekeeping help.

I never got a call back from the manager and it is odd when they are pleading for a score of 10 on the survey. The other interesting thing is that they never did send me a survey like I had received from other LaQuinta Inn stays. They must be able to control that somehow.

I will probably stay at a hotel next year that talks the talk and walks the walk on responding to customers.

  • Liked — Price
  • Disliked — Unresponsive manager
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 29, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very good! Great Stay

La Quinta Inn & Suites Chicago-Northshore

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4 of 5 stars
R0sie13   12 contributions
Iowa
Aug 18, 2008 | Trip type: Business, Family

Stayed in this hotel to attend an event in North Chicago, IL. Very conveniently located. Hotel was very quiet.
Our stay started off a little shaky. Reserved a non-smoking room but when got to the room it reeked of smoke. We were promptly moved to another room. Nice big pool.
Nice breakfast in the AM.

Not close to downtown Chicago. Wouldn't recommend if you want to do a lot downtown.

  • Liked — Great value, nice big rooms!
  • Disliked — No dislikes
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Theme / Amusement park, Business meeting / Event, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €81 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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La Quinta Inn & Suites Chicago-Northshore Also Known As

  • La Quinta Chicago
  • La Quinta Bannockburn
Address: 2000 Lakeside Drive, Chicago, IL 60015