I just finished a stay here. There is a lot to love about the Acme Hotel. The location is GREAT - right off the red line (which was perfect for me - everything I wanted to do was off the red line) , and close to a bunch of things on its own (grocery market around the corner, several restaurants right out on the street). Also, considering the location, the price is amazing. I had a Queen City View room on the 13th floor - the view was great (but if I stay again, I will ask for the 14th/15th floor to make it even better!). The bed was super comfy, the shower/bathroom was very updated and nice. Although the room is on the small side, it's still comfortable for 2 people and the view and modern/updated/cleanliness more than make up for the smaller size. The room looks fresh, as in - no peeling paint/wallpaper, sheets do not look used/worn, the fabric of the desk, the desk material, etc. were all in perfect condition) - again, making this hotel a great value and a very nice stay (I stayed with a significant other, and felt the room catered to making that a more intimate/romantic stay). The TV in the room was very nice with a decent enough channel selection. Overall, the hotel was quiet, which was nice. There were people staying in rooms on both sides of me and I never heard them. I saw some reviews complaining about the AC noise, but it didn't bother me. The room looked as good as it did Day 1 each day - thanks to the cleaning staff for that! There is a nice area in the lower level, which I utilized for the computer with printer to print out tickets for some shows. There is a hot tub and gym downstairs, but I did not utilize that. I would absolutely stay here again (and most likely will when I make a visit to Chicago again in late April/May) and would recommend you do not pass this up. When I was originally browsing for hotels, I kept passing over this hotel for one reason or another - but I'm glad I ultimately decided on this one. Very happy with my stay here and look forward to coming back.
I voted down 1 for a few small things. I signed up for the coffee drop every morning at 9 (which is something advertised all over for this hotel - and honestly, a small factor in why I decided on this one) and did not get coffee delivered on any of the 3 days I stayed here. This is a small, non-essential thing - but still a bit annoying when it is something so talked about, something that was asked at the desk at check in, and never received. It wasn't so much a problem to me, but the person who was staying with me asked about it each day - he was definitely disappointed (and although there is coffee in the lobby, he wanted morning coffee as he was getting ready, as we usually were on our way out to get food immediately after being ready so bringing coffee on the go would have been a waste). Also, when I booked online - it says if you book directly through the website (which I did) you can get the breakfast option for free each day - however, that was not offered to me at check in and when I asked about it the desk staff did not seem to be aware of the website saying that (but it does). Again, not a major issue, just another thing that swayed me to stay here that was not followed through on. The staff's cleaning supplies were left in the room on several occasions, which again, not a deal breaker, but something I could have done without. Another thing I wish was different is if the mini fridge had a price for the drinks. I wanted water most nights, but didn't touch it because I didn't know if it would be $3 or $10. And lastly, as soon as I arrived, I attempted to flush the tissue (1 tissue) that I used to wipe off makeup, only to find out the toilet did not work properly. It took a bit of time for them to fix it.
Little issues, things that did not make my stay by any means bad, and I would gladly come back, but still - things that are advertised about this place (the coffee and breakfast) which swayed me to this hotel and not followed up on, and some tiny issue with the toilet. Overall, though, I had a great stay.
get the queen room on a high floor - double check when you get there about coffee/breakfast if you a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to critique us. We are so honored! You brought up some very good points, and it is only with wonderful guests such as yourself that we know when we have fallen a little short of a distinctively memorable experience. Next time you’re here you’ll definitely have to try the hot tub, sauna and fitness center! Also, we hope to have our Bakery and Lounge open sometime in May in time for your next visit. We take feedback such as this to our staff and we try very hard to give all of our guests that unique, trendy, outstanding service that is the ACME. Looking forward to seeing you again soon, we can't wait!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.