When we entered our room, we noticed a bad odor coming from the ventilation. (It smelled like burning dust or plastic. I called an explained the situation, and they sent up a housekeeper who sprayed a super sweet deodorant into the room. This didn't help, and I called and asked for a different room. The front desk said they were full, but after going downstairs to the front desk, we walked through 4 rooms that had the same odor! We had to get ready for a dinner so we just stayed in the last of the 5 rooms we saw. It was amazing that they said they were full, though! The room was extremely dusty, and I think the rooms we were shown hadn't been used in some time. Maybe that's why they smelled so bad. For almost $400 a night, I would have expected a better and cleaner room. I stayed at the Sofitel in NY, and it was nice. I won't be staying at a Sofitel again any time soon.