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“Great stay!” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #11 of 178 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great stay!”
5 of 5 stars Reviewed August 7, 2014

Absolutely loved staying here. Service was amazing. Front desk checked us in early and were helpful with all our needs and requests. Room was excellent. Comfortable bed. Great views from room. Would wholeheartedly recommend. Will stay here again next time we are in town.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 11, 2014
Bonjour XanderMac,

Thank you for your generous comments on TripAdvisor following your stay at the Sofitel Chicago Water Tower. I am so pleased that your overall guest experience was wonderful and that you would `wholeheartedly recommend' us.
I am glad that you found the front desk staff `helpful'. I really appreciate your comments for rooms, beds and views.
I look forward to the pleasure of welcoming you back soon.
Sincerely,

Sebastien Pfeiffer
General Manager
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3,010 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
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English first
Jackson, Mississippi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 6, 2014 via mobile

The hotel is walking distance from the train station and shopping. The atmosphere is VERY quiet overall. I encountered very few guests during a Friday to Monday stay. I was surprised at the size of the bathroom and comfort of the bed. Housekeeping was excellent.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 8, 2014
Bonjour Twofst2c,

Thank you very much for this stunning review you took the time to write on your recent stay at Sofitel Chicago Water Tower.
You are so right saying that our central location is such a convenient place to explore the city of Chicago. I am delighted to read that you found the housekeeping `excellent' and the room and bathroom comfortable.
I look forward to the pleasure of welcoming you back for another `pleasant stay'.
Kindest Regards

Sebastien Pfeiffer
General Manager
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Kxoxville, TN.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 5, 2014

Able to get a good price on room under 100. Clean, bright, bed wonderful, service great. Just the kind of Hotel you want to occupy when you viit the Windy City. This hotel is certainly up to standard ****+. The only shortfall is the parking pretty steep ($45) next building. The Plus is that you are in the heart of the activity. Stayed weekend. Stayed 6/29 - 7/1

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 8, 2014
Bonjour Wings22,
First of all, I would like to thank you for taking the time to review your June stay amongst us.
I am glad to read that you enjoyed our comfortable room and famous Sofitel MyBeds.
Be certain that your kind comments have been passed on to our entire team.
I look forward to the pleasure of welcoming you back soon to the Sofitel Chicago Water Tower.
With best regards,

Sebastien Pfeiffer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 5, 2014

Stayed for a weekend in March. The location is top notch, bars and restaurants all nearby as well as the Magnificent Mile. The hotel is very unique, stylish and holds its own in the architectural wonder of Chicago and competing hotels. Check in was smooth and staff were very friendly, professional and helpful. The room was excellent...very stylish, all the amenities and very comfy bed. We chose a "high floor" room and had a stunning view of the Chicago skyline and Hancock Tower. We ate breakfast at the hotel restaurant one morning...if you can, treat yourself to that. Fresh complimentary pastries were offered at the start of our meal and the breakfast we ordered was superb, with attentive service. A great experience overall, it was a treat in all respects!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 8, 2014
Bonjour RoxyRoadTrip,

Thank you for choosing the Sofitel Chicago Water Tower for your trip and for taking out the time to share your experience on Trip Advisor.
I am thrilled to read your recommendation about our team, convenient location and `smooth' check in.
I am delighted to know that you enjoyed your stay with us and that our hotel's appearance exceeded your expectations. In fact, we will celebrate our 12-year anniversary next June; our unique design by architect Jean-Paul Viguier has made us one of the Chicago skyline's 'architectural gems'. I am also happy to know that you appreciated our delicious breakfast at Cafe des Architectes.
I am looking forward to welcoming you back very soon.
Best regards,

Sebastien Pfeiffer
General Manager
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Toronto
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 5, 2014

Sofitel is a French chain and it never forgets that! The lobby, the flowers, the food, the amenities, the room decor - all the best of today's Paris! We experienced an unfortunate hiccup with our reservation but the front desk staff was quick to remedy it with an amazing upgrade. The location is excellent - just a couple of blocks off Michigan (the Magnificent Mile) and the Hancock Tower - but even more importantly, just a couple of blocks from Oak Street where the miracles really happen: Prada, Louboutin, Hermes, Saint Laurent, Chanel, Jimmy Choo ....
I have to say we only ate breakfast at the hotel but the menu was varied and the food more than enough to see you through to a late lunch.
Trust Peter, the concierge - he is a genius with a terrific sense of humour! He more than made up for a couple of the front desk staff who could have have used a bit more training in the hotel systems and policies.
In all, a very good stay!

Room Tip: Suites above the 22nd floor have great views; below that, not so much!
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 7, 2014
Bonjour MarlaToronto,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. You were very generous with your comments, and I very much appreciate that you consider our property as `The best of Paris in Chicago'.
I was pleased to know that our property and our staff met your expectations. Please rest assured that I have shared your encouraging message with the team and have recognized Peter for the outstanding service he provided. Thank you very much for your nice feedback about our location and for sharing your tips regarding the `great views'.
Look forward to a future visit when you can enjoy again our wonderful breakfast at Cafe des Architectes.
Best regards,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

This was the fourth time that I have stayed here, and it has become my "go to" Chicago Hotel. It is not located in the heart of the downtown commercial district, but it is close enough, and a short taxi ride. The hotel is amazingly good value, with everything clean, and new and well buffed. The rooms are a good size and extremely well appointed and well maintained. I had forgotten my toothbrush, and room service had a complimentary one sent up to the room within 5 minutes. The whole staff are there to serve, and try hard. I enjoy the "bonjour" and "bon soir" stuff with which all the staff greet the guests. Sure, it could be a bit hokey I suppose, but I travel so much, and enjoy a hotel with its own identity. There is a Starbucks just around the corner, if you, like me, prefer to spend $7 on breakfast, and not fork out for a hotel breakfast. The only downside is that the gym is tiny, and very short on strength training equipment and space to use it.

Green Features: The usual stuff - hang your towels up and they will not replace them.
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 7, 2014
Bonjour Jonathan T,

Thank you very much for the kind comments you shared on TripAdvisor further to your stay at your `go to Chicago hotel'. Indeed I was delighted to read how much you were pleased with your guest experience. It means a lot to us that you mentioned having liked our French identity and greeting. Also I was glad you appreciated the helpfulness and speed of service provided by our entire team. I have well noted your feedback regarding our gym.
I look forward to the pleasure of welcoming you back at Sofitel Chicago Water Tower.
Sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 4, 2014

My wife booked us into this hotel for my 50th birthday .We had 5 nights here and it was a fabulous hotel.everything was top notch from the location down to the room itself .
a nice room on the 31st floor with views of hancock tower and the beach topped it off!
would stay again without doubt.
5 stars!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review, August 7, 2014
Bonjour topsox,

What a pleasure to read your posting on TripAdvisor regarding your recent stay with us for such a special occasion.
That you consider your guest experience to be `top notch' is the nicest compliment possible.
I am happy you took advantage of a room on top floors overlooking the Hancock Tower and the beautiful lake.
Finally, I really appreciate your wonderful comments regarding the location of the hotel.
I am looking forward to welcoming you back soon,
Yours sincerely,

Sebastien Pfeiffer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#10 Family Hotel in Chicago
#10 Business Hotel in Chicago
#11 Luxury Hotel in Chicago
#11 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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