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“Perfect” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #13 of 177 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect”
5 of 5 stars Reviewed December 18, 2013

The staff allowed for early arrival (without prior notice). They anticipated every need and made my stay stress free and enjoyable. The only issue was the very slow wi-fi, but other than that everything was excellent.

Room Tip: Book directly with the hotel to select a higher floor.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 21, 2013
Dear Jan G,

Thank you very much for sharing feedback about your recent stay with us at Sofitel. We are glad to know that you enjoyed your stay with us and that we were able to accommodate an early check in for you. Thank you for your feedback about the wifi; we are currently making improvements to our wifi system. We hope that you will present us with the opportunity to welcome you back in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,817 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
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English first
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed December 18, 2013

Was attending a meeting in Chicago and the host hotel was very expensive. Found a great rate on line on the Sofitel website and everything else was bliss! I had room service for lunch/dinner x2 as the weather was cold and crapy when I was there. The food, service, promptness were excellent and reasonable. Every employee appeared to want me to be happy and comfortable. My king bed room was beautiful with an amazing bathroom! I was surprised when many of the employees actually spoke French! Tres Bon!!!! I will stay there again and would recommend the Hotel Sofitel WaterTower Chicago without any reservations! I stayed 5 nights and didn't want to leave. The location is perfect for everything having to do with magnificent mile! Can't wait to return!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 21, 2013
Dear Calebrog,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you found our service and amenities to be so excellent. We look forward to welcoming you back to stay with us again in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager
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Twickenham
Top Contributor
176 reviews 176 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed December 18, 2013

This was our second visit over thanksgiving and it was just as great as last year. The staff are very friendly and welcoming and the rooms very clean and well presented. The hotel is in an excellent position for shopping and eating and drinking out.No doubt we will be staying here again in the future.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 21, 2013
Dear soot30,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you will be staying again in the future. We look forward to welcoming you back!

Sincerely,

Sebastien Pfeiffer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
1 review
5 of 5 stars Reviewed December 18, 2013

Great weekend getaway for my wife and myself. The hotel was great in every way possible, from front desk, bar, restaurant and everything in between. They were so helpful and really went above and beyond.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 21, 2013
Dear JBiggs2013,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and staff. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Sebastien Pfeiffer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, Usa
2 reviews
5 of 5 stars Reviewed December 17, 2013

We come to Chicago once a year in December. This was our second stay and it was just as wonderful as the first. The location is perfect and the staff is always helpful. We will stay there again. Thank you for a wonderful time!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 20, 2013
Dear Arizona520,

Thank you very much for taking the time to write a review of your most recent visit to Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you will be back again next year! We will look forward to welcoming you back.

Sincerely,

Sebastien Pfeiffer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#9 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#12 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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