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“World Class Property in a World Class City” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.0 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)   |  
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Ranked #16 of 169 hotels in Chicago
GreenLeadersGold level
laptop
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
“World Class Property in a World Class City”
5 of 5 stars Reviewed November 6, 2013

This is a hotel where you pay more, but you get more. If you are looking for a very very nice property I highly suggest the Sofitel. Great location, surrounded by wonderful restaurants, museums, and shopping. The subway is a block away, which opened up a whole range of options. We traveled all around the city and never rented a car, nor rode in a Taxi. Great Stay! Great Hotel! Great Staff!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 10, 2013
Dear derikj,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our location to be so ideal. It is always a pleasure to receive such positive feedback about our hotel. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Francisco, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed November 6, 2013

Excellent hotel - rooms are well appointed, bar is very nice, and the dining room serves a great breakfast. Staff is very friendly and eager to accommodate. Good Chicago location. Access to Michigan Avenue is another plus.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 10, 2013
Dear marcos15,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled that you enjoyed your stay with us and that you found our staff to be so accommodating. We hope that you will present us with the opportunity to welcome you back in the near future!

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed November 6, 2013

Highly recommend the hotel - am over from UK on business and it is very well located with good facilities and very helpful staff.

Stand out for me was the free shuttle service. Weather has been mixed - so to be able to get a lift to the office and stay dry each morning has been a nice bonus.

Thanks to Amil the driver for taking such good care of us!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 10, 2013
Dear John&Rachel,

Thank you very much for taking the time to review your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay and that you were able to take advantage of our convenient shuttle for corporate guests. Thank you again for your positive review, and we look forward to welcoming you back to Sofitel Chicago in the near future.

Sincerely,

Nicolas Pesty
General Manager
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Kent, OH
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2013

The hotel was in the middle of downtown Chicago, but relatively easy to get to from the interstate. The hotel staff was excellent, and we were impressed with the cordial atmosphere and superb service. Valet Parking is steep ($60 per night), but there is no other choice if you are driving. The rooms were pleasant and the bathroom was spacious. Chicago is a pricey twon, like any major city, so you expect to pay more. You get your money's worth at the Sofitel.

Room Tip: Lots of floors, so go higher for the views.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 10, 2013
Dear Mike P,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay and that you found our rooms to be pleasantly appointed. Thank you for your feedback about our valet parking rates. We feel that our rates reflect the average overnight parking rates of downtown Chicago and are in line with our competitors' prices as well. We thank you again for your review, and we look forward to welcoming you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
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Belgium
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2013

we stayed in expensive 5* hotels downtown Chicago, but the Sofitel can certainly compete with the most renown 5* hotels! Very friendly personnel and especially the concierge service. We ha da problem with the gps in our car and the concierge called 6 different car rental copanies to help us out, and stull had a great smile! Breakfast is also super: great choice, fresh, not expensive and very friendly service. It's a very beautiful and modern hotel, very clean, and then the bed ... amazing !! You can even order the same one for at home. It is also very good located, at a 1 minute walk from Magnificant Mile and a 5 minute wak from the beach. Restaurants and bars at a minute walk, but the bar in the hotel is also very good. I'm convinced that quality/price you won't find a better hotel in Chicago downtown and I wouldn't spent my money on a 5* hotels since the service and quality you get here is better than in most 5* hotels. I will certainly return here!

Room Tip: the higher the room, the better the view
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 8, 2013
Dear family-van-den-Berg,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay and that you found the service at our hotel to be so exceptional! I am sorry to hear that you had an issue with your car's GPS system, but I am relieved to know that our valet team was able to assist you. Thank you again for your review, and we look forward to welcoming you and your family back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Top Contributor
73 reviews 73 reviews
63 hotel reviews
Reviews in 50 cities Reviews in 50 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 3, 2013

All staff greet you with a pleasant bonjour, which is a reminder than this is not just any old American chain hotel in the Windy City. The Sofitel enjoys a terrific location just off North Michigan Ave. At check-in staff are truly welcoming and the door staff and concierge can't do enough for you. Breakfast in the L'Architect café has a French flair and great food to match. Rooms are generously sized and very comfortable. If you use the Accor group website and plan ahead, great weekend rates can be had. Would certainly stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 4, 2013
Dear winwolf56,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and you found our staff to be so welcoming. We hope that you will present us with the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glostrup, Denmark
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 3, 2013

I stayed at Sofitel for business recently. That was my first time and certainly not the last. The rooms are very comfortable, Internet access works very well and breakfast is exceptional. Breakfast is served at the table and if it is included in your package, you get a voucher which covers the equivalent of a full American breakfast. No buffet where food gets cold once you get to your table! My colleague has used the gym and she said it was great. The personnel is extremelly friendly and it seems quite frequent (maybe even standard?) that they greet you with a glass of champagne at check-in. I only have one suggestion for improvement: The day we left, it seems like a congress was also ending in Chicago. It was impossible to get a taxi and although the hotel was trying their best to put the staff to action to find taxis on different street corners, we waited more than 30 minutes. It would be convenient if there were a shuttle to the airport, even if it is not free and only works with pre-booking.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 4, 2013
Deaer DianeChayer,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are happy to know that you enjoyed your stay with us and that you would like to stay again. Thank you very much for complimenting our staff and service. We apologize that you had a longer than usual wait for a taxi on the day of your departure. Please visit our concierge for assistance with booking transportation, and they will be happy to assist you with alternate methods of transportation. We hope that you will present us with the opportunity to welcome you back to Sofitel Chicago in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Business Hotel in Chicago
#13 Family Hotel in Chicago
#14 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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