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“Sofitel Chicago – good stay with minor issues” 4 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.0 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)   |  
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Ranked #16 of 169 hotels in Chicago
GreenLeadersGold level
São Paulo - Brazil
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
“Sofitel Chicago – good stay with minor issues”
4 of 5 stars Reviewed October 17, 2013

After our wonderful stay in Sofitel Washington, we expected the same in Sofitel Chicago, but things were a little different this time (Oct. 4 to Oct. 11. 2013). The hotel is more modern and therefore more "showy", although it is still beautiful and well decorated.
The location couldn't be better, two blocks from the Magnificent Mile and the Water Tower, with easy public transportation (bus and metro).
The first room we were given, although in a very high floor, was right in front of the elevators, quite the opposite of what we had previously request ("a very quiet room"). We went immediately to the front desk and were moved to another one, a few floors below, but more ideally located. Beautiful room, with an enormous window facing directly the John Hancock building! Excellent bathroom, as always with the Sofitel, with separated shower and bathtub.
Excellent restaurant and very good and friendly waiters. We dined there twice and it was very satisfactory. The breakfast (included in our stay) had several good choices available but, as in the Sofitel Washington where we had been a week before, strangely there was no proper French baguette! For me, this is very awkward in this kind of hotel, with so many French guests.
The reception of the French channel, TV 5, in the room was awful, full of noise, impossible to watch. We complained to one of the concierges, and he said it was a cable problem and the hotel had nothing to do with it (!). The other concierge was more kind, but didn't solve the problem, which continued throughout our stay. We received no feedback from the concierges. Incidentally, the concierges (there were several) could in general be a little more attentive and helpful.
The Internet was extremely bad: it was free, but you had to insert all your data every day and several times a day, since it was not stable at all. Also very low speed (you had to pay for a more performing Internet, which we didn't do, of course). I consider free Internet a must and a standard nowadays, especially in hotels in this category. Since lower-rate hotels usually have free Internet, I cannot understand why five-star hotels should be so stingy in this respect.
All in all, we enjoyed our stay in Chicago at the Sofitel. The city is wonderful, with its amazing museums and parks. The above mentioned issues, although not enough to impair our stay, should be addressed in order to place this hotel at the same level of the Sofitel Washington.

Room Tip: Never accept a room near the elevators if you are a light sleeper.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

I stayed at the Chicago Sofitel hotel with my wife for four nights, as I was running in the Chicago marathon. The hotel is in an excellent location, near the lake, John Hancock Tower, the shops, good restaurants, public transport, ...etc.

The room was very comfortable and quiet. The staff were all friendly. The food and bar were excellent. A bonus for me was that they provided breakfast and transport to the marathon.

I would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 15, 2013

In short the staff are great. Very helpful and welcoming. From the valet staff to the front desk staff to the chamber maids. All very chatty and friendly. The rooms are comfortable and modern. The hotel itself is located just 2 minutes walk from Michigan Avenue or the magnificent mile as it's affectionately known by some. Downstairs just off the lobby is the restaurant and I really strongly suggest that you take breakfast there. The Eggs Benedict are the best I've ever had. Bread basket and coffee is great if you just want to read the newspapers and enjoy a long morning.

Room Tip: Try the breakfast downstairs. Well worth it.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2013

I didn't stay at the hotel but loved brunch at Cafe des Architectes. The berry crepes with hazelnut ganache were excellent. So were the croissants and french pressed coffee. My friends had a variety of egg dishes with tasty meats and potatoes. Beautiful lobby too.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monterrey, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

The hotel is conveniently located just a few steps from the Michigan Avenue and the Magnicifent Mile. Rooms are very comfortable and nice. Staff was always willing to help and had great service attutede. All the concierges provided useful information and provided good recommendatio s. My wife and I enjoyed our stay and we would defenitely come back.

Stayed October 2013, traveled as a couple
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Bellevue
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 14, 2013

This was my fourth or fifth stay at this property in the last 12 months. I think I have stayed at most of the properties up and down Michigan Avenue but this is by far my favorite. If you have traveled at all internationally, and particularly in France itself, this property will take you back there in mind set. Adequate business services (computers and printers and no charge for them) and respectfully does not gouge by charging for in room wi-fi this hotel is equally suited for business travelers and pleasure stays. Just finished a 3 night stay with my wife and another couple who had not been to Chicago for 20 years and they could not stop raving about the hotel. We had one in-room issue (details not necessary here) but suffice it to say, the staff handled it immediately, professionally, and completely - as I knew they would.

Room Tip: Ask for an upper level floor if available
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#10 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#14 Luxury Hotel in Chicago
#14 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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