After our wonderful stay in Sofitel Washington, we expected the same in Sofitel Chicago, but things were a little different this time (Oct. 4 to Oct. 11. 2013). The hotel is more modern and therefore more "showy", although it is still beautiful and well decorated.
The location couldn't be better, two blocks from the Magnificent Mile and the Water Tower, with easy public transportation (bus and metro).
The first room we were given, although in a very high floor, was right in front of the elevators, quite the opposite of what we had previously request ("a very quiet room"). We went immediately to the front desk and were moved to another one, a few floors below, but more ideally located. Beautiful room, with an enormous window facing directly the John Hancock building! Excellent bathroom, as always with the Sofitel, with separated shower and bathtub.
Excellent restaurant and very good and friendly waiters. We dined there twice and it was very satisfactory. The breakfast (included in our stay) had several good choices available but, as in the Sofitel Washington where we had been a week before, strangely there was no proper French baguette! For me, this is very awkward in this kind of hotel, with so many French guests.
The reception of the French channel, TV 5, in the room was awful, full of noise, impossible to watch. We complained to one of the concierges, and he said it was a cable problem and the hotel had nothing to do with it (!). The other concierge was more kind, but didn't solve the problem, which continued throughout our stay. We received no feedback from the concierges. Incidentally, the concierges (there were several) could in general be a little more attentive and helpful.
The Internet was extremely bad: it was free, but you had to insert all your data every day and several times a day, since it was not stable at all. Also very low speed (you had to pay for a more performing Internet, which we didn't do, of course). I consider free Internet a must and a standard nowadays, especially in hotels in this category. Since lower-rate hotels usually have free Internet, I cannot understand why five-star hotels should be so stingy in this respect.
All in all, we enjoyed our stay in Chicago at the Sofitel. The city is wonderful, with its amazing museums and parks. The above mentioned issues, although not enough to impair our stay, should be addressed in order to place this hotel at the same level of the Sofitel Washington.