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“Perfect Stay in a Stunning City” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)   |  
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Ranked #13 of 174 Hotels in Chicago
GreenLeadersGold level
Wellington, New Zealand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Perfect Stay in a Stunning City”
5 of 5 stars Reviewed September 23, 2013

Arrived in Chicago from Vancouver after a very bumpy flight. We were given a very lovely and friendly welcome. We were informed that we were the guests of the day (due to celebrating our wedding anniversary) and were given a suite/room upgrade (room 1607). Arrived in the room to find the suite was stunning and spacious. And there was a fruit, cheese and crackers platter with a lovely card from the sofitel staff to welcome us as guests of the day and to wish us a happy anniversary, this was organized by their Guest Relations Manager - Carrie Makris. Although the room didnt have the best view, the room was lovely, with a large spacious bathroom, which was clean and tidy, with lovely amenities. The living area was also spacious, and the bed was comfy, although the pillows are quite soft. And love the electric curtains, which shut out all the light. We ordered room service our first night, which was amazing, very prompt and displayed perfectly. Free water daily is a bonus. The Sofitel is located within walking distance of all the shops and sightseeing options. As we were only in Chicago for a couple of days, we did the two day hop on hop off tour, which is perfect, you get a real feel for the city and the pick up location is only a 5 min walk from the hotel. This I recommend. The drop off and pick up times are very flexible, and you get to see all the major attractions (the bean, sears tower, navy pier etc) and transformers 4 was filming while we were there, so that was exciting. There is a place near the hotel where you can have quite a cheap breakfast & lunch (its located outside the hotel on the right, and just a couple of minutes down the road) and a restaurant that we found on our last night that had the most amazing pizza and pasta. We fell in love with the city almost straight away, and would love to have stayed longer, so we are very much looking forward to going back.

Room Tip: Do the hop on hop off tour Restaurant at the hotel is a little expensive, so if you are on a budget...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, September 24, 2013
Dear kirstienz,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and we were very happy to welcome you as our Guests of the Day! It is always a pleasure to receive such positive feedback about our hotel and staff, and your comments have been shared with our team. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
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2,665 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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Bakewell, United Kingdom
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 23, 2013

I had a really good week in the Sofitel - the hotel is beautiful, the staff are excellent, and nothing was too much trouble. I stayed in a Junior Suite, which was spacious, and had lovely views. I had breakfast in one day, which was also great and while expensive I would class it as decent value. The service was excellent here too. This is a smooth, classy operation, with a lovely feel/vibe to it. I would recommend it to anyone staying in Chicago.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, September 24, 2013
Dear Scootar123,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us. Thank you very much for complimenting our hotel and staff. We are especially pleased to know that you enjoyed your breakfast in our restaurant, Cafe des Architectes. We hope that you will provide us with the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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Stockholm, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 20, 2013

Great location - walking distance to a lot of nice restaurants, shops and the amazing Magnificent Mile. Super friendly and professional staff. Nice rooms, a bit small maybe, but clean and quiet. Great toiletries. Free wi-fi.

Room Tip: Prices on rooms on lower floors are super bargains! Good if you have been in town before and don'...
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, September 23, 2013
Dear JohanSF,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and we thank you for complimenting our staff! Thank you for pointing out our excellent Gold Coast location, close to the best Chicago dining, shopping and sightseeing. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesham, Buckinghamshire, UK
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 18, 2013

Great location, just off the Magnificent mile. Lots of places to eat in the immediate area, and an easy walk to downtown Chicago. Attentive service from the staff, at Reception and even in front of the hotel, where the concierge offered us an umbrella to keep us dry.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, September 23, 2013
Dear Judith635,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us! It is always a pleasure to receive such positive feedback about our hotel and staff. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 18, 2013

This hotel is absolutely fantastic and really makes you feel like a visiting dignitary with each interaction with every single member of the staff. First class service, helpfulness, professionalism, dignity, grace, and manners from the room service waiter to the manager. Fantastic. Every entrance and exit was made personal by the doormen. Beautiful, clean room with great toiletries, super comfortable (soft) bed, and quiet. Location is especially good in order to soak in all of Michigan Ave on the way downtown. Downtown proper is too busy compared to this tranquil, but central location. I don't think I'll ever stay anywhere else in Chicago.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, September 19, 2013
Bonjour mikeclarken,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you truly experienced the genuine warmth, hospitality, and luxury ambiance that the Sofitel Chicago is so well known for. We thank you for pointing out our fantastic location, just minutes from downtown, and yet outside of the hustle and bustle that normally comes along with being so centrally located. We are also very happy to see that you were so very comfortable in our luxurious Sofitel MyBeds, and also that you enjoyed the wonderful amenities in your guest bathroom. We look forward to welcoming you back to our property in the very near future!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#9 Business Hotel in Chicago
#10 Romantic Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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