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“Met Expectations” 4 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.0 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)   |  
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Special Offer
Magnifique Breakfast
Ranked #14 of 174 Hotels in Chicago
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2,602 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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1 review
5 of 5 stars Reviewed June 27, 2013 via mobile

Great hotel!! Concierge was exceptional and staff went above and beyond to accommodate all our needs. Even though flash flooding made it impossible to get back to the airport by taxi, the kindest valet took all of our bags two blocks away to the subway in the rain! Then he carried each bag down the stairs for us because there wasn't an escalator. All of the staff were very nice and helpful!! Kudos!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, June 30, 2013
Dear KelleaP,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us and that despite the rain you were able to make it to the airport on time with the help of our bellman Michael. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
237 reviews 237 reviews
42 hotel reviews
Reviews in 51 cities Reviews in 51 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed June 25, 2013

We spent 3 nights in what this hotel classifies as a luxury room, on a high floor (28th) with a king bed. I'd describe it as comfortable rather than luxurious, being quite compact and furnished simply, with a beech finish predominating. The marble bathroom was also modest in size, and I imagine an obese guest might have a tight squeeze in the narrow shower stall and have to use the separate bath instead. Fortunately, we had all the room and comfort we needed. Everything in our room was in good repair, so I saw no need for a renovation as mentioned by a previous TA reviewer who clearly had a different room (admittedly, however, the 32" flat-screen TV no longer qualifies as large).

We were particularly impressed by the window that occupied almost the entire exterior wall of our room, with a breathtaking view of neighbouring skyscrapers. The Sofitel is itself a beautiful and functional high-rise; notably, it's well stocked with elevators, so we never had to wait more than a few seconds for one to arrive, whether ascending or descending.

One area in need of improvement is internet access. The hotel offers free and fee-based connection options. The in-room guest-services guide mentions only the latter, which I didn't try as I have come to expect free internet in better hotels, and I resent being nickel-and-dimed for what should nowadays be considered a standard amenity. Even connecting by Ethernet cable instead of wi-fi, I found the room's free internet to be excruciatingly slow. It also required establishing a new login every 24-hour period, which was a bit annoying.

During our stay we paid two visits to the hotel's Le Bar, which has an excellent selection of interesting cocktails. Nice design and lighting, and the choice of indoor or outdoor seating. The bar menu is very limited after 10 pm—even a couple more items would be welcomed by night owls.

The staff were all pleasant and helpful. If you'd like to stay near the Magnificent Mile, the Sofitel would make a very convenient choice.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, June 30, 2013
Dear WMarkR,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we thank you for complimenting our location, great views and our staff. We thank you for your feedback about our wifi. Your feedback is important to us as it helps us to improve our service and provide a memorable experience to our valued guests. We hope that you will present us with the opportunity to welcome you back to our property in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 24, 2013

This location is 2 blocks off of N. Michigan Ave. Close to Water Tower mall. A few blocks to lake. No stop lights, just stop signs and quiet less trafficky neighborhood. Not an area with trendy bars or loud nightlife. Just quiet residents and tourists. We noticed that quite a lot of the other guests were European, a few Asian, and other American tourists. We are from the Chicago area, just away for a weekend so needed a good location. Room was spectacular, though a bit smaller than we thought. Bathroom large, with shower and separate European style tub. The tub was LARGE with sprayer, so bring bubbles! Main lobby very elegant, with big couches and bar & restaurant. This hotel is not a hub of nightlife, just a quieter place that we found charming. Staff was excellent and VERY friendly. For the price, this was a great deal. Sleep quality excellent, no street noise or noise from other rooms. (I ordered a fan for my room on booking.com, and it was in my room upon arrival!?

Room Tip: We stayed in Room 2509. This was a king bed with desk and small chair. The view was of the John Ha...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, July 1, 2013
Dear truparkhaysmom,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our location to be so well-suited to your needs.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, VT
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 24, 2013

I have stayed at the Sofitel Chicago dozens of times over 10 years and I have always been delighted. The location couldn't be better for touring or for business. The hotel is elegant and hip, without being stuffy or trendy. Rooms are lovely and light, many with dramatic views. Everything is spotless and comfortable. The staff is wonderful. Always helpful and friendly. Nice restaurant, especially for breakfast. I couldn't recommend this hotel--and this chain--more highly. Frequent travels at Accor are treated very well.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, June 30, 2013
Dear hvrvt,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoy staying at our hotel and have been coming back for 10 years! We thank you for your loyalty and we look forward to welcoming you back very soon to our property.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadeloupe
Top Contributor
52 reviews 52 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 21, 2013

Great location, intriguing architecture, very nice deco, great service, excellent bedding - this is how it should be.

All hotel staff were very agreeable and helpful from the moment i entered to the moment i left.

I had an upper floor room, which was very spacious and immaculately clean. Nespresso coffe maker a nice plus. The bathroom was huge, very well equipped and nice deco.

The bar was a little cramped and somewhat noisey, but cocktails were good and staff once again very efficient. There is an outside seating area with heating on Chesnut, so when its fine, i guess this would be a good spot to relax.

Lots of options on the breakfast menu, food was good and so was the service. There are too many good restaurants in the area though so i didn't try diner. Maybe if I came again during winter!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, June 23, 2013
Dear Dave Y,

Thank you very much for taking the time to provide feedback about your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay, and we thank you for complimenting our hotel and staff! We are especially pleased to hear that you will come again, and we look forward to welcoming you back.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#10 Business Hotel in Chicago
#11 Family Hotel in Chicago
#13 Romantic Hotel in Chicago
#14 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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