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“Chicago Oasis” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #11 of 178 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Cleveland, Ohio, USA
1 review
“Chicago Oasis”
5 of 5 stars Reviewed May 20, 2013

Wonderful stay at the Sofitel Gold Coast. On top of the fantastic location, just far enough away from the noise and bustle of Michigan Avenue and Rush Street to walk to. Wonderful lobby, super fast elavators, great indoor and patio bar, and on-site restaurant Cafe des Architectes is superb. Cleaning staff is very professional and efficient. If the City of Chicago would ever finish working on the adjacent Connors Park that would be a huge bonus.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 23, 2013
Dear vrv2764 ,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and that you found our location to be so ideal. We look forward to welcoming you back in the near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,009 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (448)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed May 20, 2013

Stayed for one evening on business trip. Excellent location, good facility with nice atmosphere and good rooms. Concierge is very good also. Excellent value for money from an upper end business point of view.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 23, 2013
Dear pollardbill,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, Italy
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2013

Great location, from the hotel you can go walking to shops,restaurants and museums.
Comfy rooms with all amenities, free wi-fi access, ipod station, safe, Lanvin Toiletries and bathrobe from italian brand "Frette". Very high standard of quality.
Staff really helpful and nice.
"Cafe des arichitectes" for Breakfast or lunch: very good food and service.
"La Bar": very good choice of cocktails.
Smal but really nice the fitness room furnished of water, towels and fruits.
will be back and recommend it!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 25, 2013
Dear amelie77paris,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay and that you enjoyed our Lanvin bath products and Frette linens. We are especially pleased to hear that you will be back to stay again. We hope that you will present us with the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbrook, Maine
Level Contributor
202 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 16, 2013

I stayed at this property on business travel and was very happy with my experience. Excellent room service, front desk service, location, and all staff. The room was wonderful and the bathroom was fabulous. I was on a higher floor so I did not hear any city noise.

I have nothing negative to say. I would be very happy to stay here again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear virginiagamer,

Thank you very much for writing a review of your stay at Sofitel Chicago. We are thrilled to know that you loved your stay and that you were able to take advantage of a quiet room on a high floor. Above all, we are pleased that you would like to come back! We look forward to having the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Tel Aviv, Israel
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 15, 2013

The rooms are big and comfortobale, the bar is very nice with excellent service, concierge is absolutely excellent and very knowledgable. The hotel is near the magnificent mile and in walking distance of many attractions

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear Henry E,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you found our Concierge service to be so knowledgeable. Thank you for complimenting our hotel and our excellent location. We look forward to welcoming you back to our property in the very near future.

Sincerely,

Nicolas Pesty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan, USA
1 review
3 of 5 stars Reviewed May 15, 2013

Last fall we stayed at the Sofitel in Washington. We found the room and restaurant to be superior to the Sofitel in Chicago. The service at both hotels was very good. The room in Chicago was small and the restaurants menu was limited and over priced.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear jws742,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Michigan, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2013

This really is an excellent hotel! It is clean, perfect location, easy to access, close to attractions. The curb service and bellmen are awesome - definitely made us feel welcome and cared for. The bed, however, was exceptionally soft. I didn't sleep well and had a sore back the next morning. Thankfully, shower is wonderful, bathroom was spotless. Service at breakfast was abominable - very friendly, but very slow. May have been situational rather than a chronic problem. Overall, a bit pricey for the value, but I would still stay there again because the positive aspects outweighed the discomforts (except the soft bed!)

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear JustOccasional,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay and found our location to be ideal. I am sorry to find out that your found the service to be slow in our Cafe during your stay; your feedback is important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We hope that you will present us with the opportunity to welcome you back in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#10 Business Hotel in Chicago
#10 Family Hotel in Chicago
#11 Romantic Hotel in Chicago
#11 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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