The service provided by the housekeeping, room service, and valet staff was prompt, polite, and friendly. Our friend who recommended Sofitel raved about the comfortable beds. He was absolutely right, because I don't believe I've slept in a more luxurious hotel bed. My only criticism concerns check-out. The bill had to be adjusted to reflect that our package included breakfast, and the desk clerk was not particularly pleasant when it was brought to her attention.