Really loved the Sofitel Water Tower. It's the perfect hotel for a great city. From the moment I checked in and was able to practice my French to the moment I checked out and had a delightful conversation with the bellman, life was quite marvelous. The food was very good, the service was excellent, the ambience tres chic. It's also a top spot for shopping in Chicago. Go stretch your legs by the waterfront, but if you're a business traveller who just needs a gym, the one in the hotel is loaded with machines. This is the place to stay in a marvelous city.
Only negative was a co-worker had her laptop stolen from her room.

My father and I were VERY disappointed with our stay at the Sofitel Chicago Water Tower. First of all, back in August, I had requested a non-smoking double room. When we got to the room, it had an incredibly smoky odor and along with that, there were ashes all over the bathtub and sink! I called down to the front desk and alerted them of this problem and was told that they didn't have any non-smoking double rooms left, so they put us in a junior suite. Well, it ended up that my dad got the bed and I had to sleep on the MOST uncomfortable pull-out sofa imaginable. Once you would lie down, you could feel the steel frame on your back. Needless to say, I couldn't sleep the entire night. I definitely did not think that the front desk accomodated us well at all.

Another problem I experienced was the incompetence of the bellhop person. On my way down to the front desk to switch to different rooms, I saw that one of my bags was just sitting on the rolling cart. He apparently forgot to drop it off with the other luggage.

The only thing good about this stay was the breakfast that was included in the price of the room. I think it was a special.

All in all, it was a very disappointing stay and I will not recommend this hotel to anyone.

Exceptional hotel. Stayed for two nights on a mini-vacation. Location is superb near the Michigan Avenue shopping and dining. The room was just wonderful. Most comfortable bed we have ever stayed in. The bar was hopping and had very international flavor. The service was all excellent. The room service for breakfast was great the first day. The second day the power went out, but room service showed up with an okay meal. Definitely would stay here again and will investigate other Sofitel's.

I booked three rooms for my mother's birthday weekend in Chicago based on your reviews. We loved the hotel. Breakfast food and service in the hotel restaurant were excellent. Joey the Concierge was very helpful.
All the staff was friendly and there seemed to be one doorman for each guest. If you are there on Sunday take time to attend the Fourth Presbyterian Church a block away on Michigan. The history and service are a great break from the hustle of the city.