This is a welcoming hotel in a good location for visitors, just one block from the Hancock Tower and Michigan Avenue. I booked a Superior King room with breakfast & wi-fi included in the price – 3 nights. The room was not huge but had everything you needed including a beautifully clean bathroom and a view of the Hancock Tower and the lake from the 28th floor.

The bed was the usual very high Sofitel standard – incredibly comfortable with lovely linens. Towels and bathroom amenities were all good quality (Les notes de Lanvin – not highly scented) and the rainfall shower was fabulous – great water pressure. There was also the standard (deep) soaking tub for those that prefer to prune and wrinkle…

The hotel employees, without exception – from welcome to goodbye – are great and a major reason for the 5 star rating above. Friendly front desk people who were knowledgeable about both the hotel and the immediate area, breakfast staff who welcomed me each morning with what seemed like genuine pleasure and housekeeping who were just delightful – always with a ready smile (they did a good job too – the room was spotless) Kudos to the management for either their training or their recruitment practices – they definitely chose the right people for this hotel.

Food – I only had breakfast at the hotel but each day was a treat. I found the food to be really delicious – eggs benedict, omelettes made to order, fresh pastry and good coffee (which you could also get “to go” each morning). My room rate included breakfast but had it not I would have happily paid the standard (i.e. expensive) price for the dishes I ate.

I should also point out that the hotel is exceptionally quiet – if you get a room overlooking the front of the hotel there are no long corridors so no voices as people walk by – great if you are a light sleeper. My only gripe would be the absence of tea and coffee making facilities in the room and the silly wi-fi prices charged – these should be standard in any hotel of this calibre. And I’ve just remembered that as an A-Club Platinum, I wasn’t offered free drinks in the bar the first night. Strange, but I would still choose this hotel again and recommend to others.

My husband and I have stayed at the Sofitel on four different occasions and I have always given them a five-star rating, however, this time I have to give them a four. This past weekend we celebrated our 23rd "honeymoon" with three nights at the Sofitel. I am a very savvy traveler and this trip was no exception because I used Hotwire to book the hotel. We were given a lower floor room overlooking a rooftop, but hey, someone has to get the "lesser" rooms. However, they were by no means fully booked. The "lesser" room worked out for us because it was very quiet and away from street noise. We had a couple of problems with the room, but they were fixed immediately. The bathtub hot water pressure was so low, let's just say I could've gone to dinner and back before it filled. One of our lights was out. Front desk offered us another room, but we were already settled in. Both were fixed while we were out of the room. There was a planned electricity outage on the 19th floor at 3AM, however it affected our floor as well. How do I know? I use a C-Pap machine for sleep apnea and it shut off on me. The front desk was kind enough to ask if we wanted another room, however, we said no. We were watching an in room movie that suddenly shut off towards the end. A technician was there within minutes and solved the problem and the front desk took it off our bill. Other than that, it was a pleasant stay, with no frills. The bar is nice and convenient. We have eaten at the restaurant in the past and it was one of the better meals I have ever eaten. The concierge made reservations for us during the busy restaurant week, with no problem. We were very grateful for their help. We have stayed at a number of different hotels in Chicago and the Sofitel was a favorite. Maybe next time, I won't Use Hotwire.....

We love this Chicago hotel. Great location near shopping, restaurants and sights. But the best thing about the hotel is the superb staff. Lise at the front desk was particularly outstanding. When I checked in, I mentioned that we were in town for the birth of our grandchild the next day. When I came back to the hotel after spending the next day in the hospital, she called the room to ask how everything went and I told her we had a new grandson. She congratulated us and we hung up. 10 minutes later there was a knock on our door with a lovely note from Lise, a box of chocolates and a darling stuffed bear. I was overwhelmed by the kind gesture, as were my son and his wife. She is to be commended for excellent customer service!