Overall, the stay was pleasant. The hotel is conveniently located near the Chicago Station (CTA Red) and in a quiet neighbourhood. Its also just a minute or two walk from Michigan Avenue. In terms of the interior, the lobby has a very warm and welcoming feel to it. The check-in process was efficient and the staff was friendly. There are about five elevators, so I never had to wait more than 30 seconds to get an elevator.
The room itself was quite well appointed and the bathroom was quite spacious. Overall, it had everything I need and everything you would expect from a luxury hotel. In the evening, when I returned to the room, there was radio/music playing from the Bose sound unit in the room. I don't know if that was automatic or if it was part of the turndown service but it was nice returning to a warmly lit room with music playing.
Overall, it was a very pleasant three day stay and I wouldn't hesitate returning.