As a Sofitel Platinum Member you are treated very well at this property. We received a very well appointed room upgrade, complimentary drink cards, and a welcome gift at check-in. Last time I stayed here is was back in 2003 and things have not changed in a positive way. Same awesome rooms and service. Hermes products in the suites folks, it can't get any better than that if you know your hotel products like I do. We scored one of the best hotel rates on Sofitel.com. $140/ngt. I was going to be stupid enough to have stayed at the Peninsula Chicago for $400/ngt and instead I switched over to the Sofitel last minute when I found this rate and cannot regret my decision for one moment. I received first class service and accommodations for a fraction of what I would have paid at the Peninsula. The breakfast in the morning while it was not included in the room rate wA very well worth it and this is something that I would highly recommend to anyone who is staying here. I will return again and again to this property.