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“great place: well run, efficient” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.0 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)   |  
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Ranked #14 of 171 Hotels in Chicago
GreenLeadersGold level
north carolina
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“great place: well run, efficient”
5 of 5 stars Reviewed December 15, 2012

rooms clean, modern and the bathroom was wonderful. the toiletries included things like fingernail files (good ones.) when I asked the concierge where I might buy contact solution, he pulled some out of the closet behind the front desk.

room service was fast and the food was great. the 'light' menu is amazingly flavorful and filling with calories listed on the menu.

my friend was asked to wait 15 min bec. his room wasn't ready. they upgraded him to a suite as an apology.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 16, 2012
Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your room and that you found our staff and service to be so helpful and efficient. I am sorry to hear that your friend experienced a wait for his room, but it is nice to know that our staff was able to accommodate him with an available upgrade. Thank you for pointing out our delicous, low-calorie DeLight menu! We are happy to know that you enjoyed a healthy meal with us during your stay. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future!
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2,493 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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English first
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 14, 2012

Visited Chicago in December 2012 for a Winter holiday and shopping trip.
The hotel has friendly Staff on the front desk very cheerful and helpful (only the Concierge Let the team down but maybe I caught them at the wrong time )

the room was Big for a city centre hotel room .... the Bath room had both Bath and shower (a winner in my wife's Book)
The room and customer areas in the hotel were kept spotless and felt light and airy .

Shops Macy and Bloomingdales are 2 blocks away so great for shopping and starting the magnificent mile

Thank you to all of the staff for making this a great trip

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 16, 2012
Thank you for taking the time to share a review of your recent experience at Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are very glad to know that you enjoyed your room and that you found most of our staff to be friendly and helpful! It looks like our Concierge missed the mark this time, and we regret your disappointment. Please rest assured that we have shared your feedback with our entire team. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon!
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Maumee, Ohio, USA
1 review
4 of 5 stars Reviewed December 14, 2012

Could be a five star Experience, yet a few details lack to make it one. Restaurant/Room Service appetizers, entrees, and service was very good, yet the deserts were surprisingly poor and room service was introduced cold, twice. Single ply TP at $500 per night? Room cleanliness was outstanding, yet common space areas were not as good. Elevator smudges, little trash items on the floor, door handles/glass hand prints, etc. Service was great, other than our concierge who had an attitude with setting up a restaurant reservation (Rose Bud Steak House), even after a $25 tip - go figure. Other than these few items, a real solid experience. Would we go again? No, not at $500/night. Would try another Experience (Ritz or The Drake) before returning.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 16, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are sorry to hear that your stay did not completely meet your expectations, but we thank you for your very valuable feedback about your experience. Please rest assured that we have shared your comments with our Room Service and Housekeeping managers in addition to our Concierge team. We apologize for any discomfort you experienced during your stay. We hope that you will present us with the opportunity to welcome you back to our property in the future.
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Guangzhou, China
Top Contributor
117 reviews 117 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed December 14, 2012 via mobile

I really liked this hotel. Rooms are really comfortable and the beds are some of the best I have ever slept in.

It is a couple of hundred yards from Michigan Ave so if you are there for shopping then you are going to have it off.

Not so good I you are travelling backwards and forwards from the loop.

Gibsons is just round the corner for some really good steak and there are plenty of other good places to eat in the vicinity.

Room service is very efficient and the price not to bad.

As I keep European hours when I travel I asked for a quite room and thy put me at the end of the corridor and I did not hear another guest the whole week I was there.

Plenty of choice on the TV and the aircon did a very good job of cooling the room down and when I turned it off the room stayed very pleasant temperature wise.

I would stay again for shipping but probably not for business and as I am only ever in Chicago on business I will probably stay in a hotel closer to the loop.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 16, 2012
Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay and that you were able to take advantage of one of our quiet corner rooms. Thank you for pointing out our convenient proximity to Michigan Avenue shopping! We hope that you will present us with the opportunity to welcome you back to our property in the near future.
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Augusta, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 13, 2012

We have stayed at this hotel before so when we received an opportunity to take advantage of a special deal through the hotel, we jumped right on it. It is in a great location, has a good bar, great lobby, and the rooms are good size. Bathroom is very large - comfortable beds. Made for a great get-away.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 14, 2012
Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you were able to take advantage of a great deal on your room. Thank you for pointing out our excellent location! We look forward to welcoming you back to our property in the very near future.
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STL, MO
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 12, 2012

The Sofitel is a very nice hotel in a good location for shopping along Michigan Avenue. Staff could not be better. We stayed in a suite, which had a living room, hallway with bathroom, and a bedroom (long and narrow versus feeling expansive, but worked fine). The bathroom has a separate shower and tub. Doors to shower and toilet were clear, meaning that unless you don't care at all about your privacy, only one person can use the bathroom at a time despite the fact that it is quite large. My other minor complaint is that it has a mini-bar but no fridge. Would have been nice not to have to remove extremely overpriced cans of beer in order to keep anything of ours cold. Very convenient to food: Tempo Cafe just down the street - fabulous for breakfast and easy for takeout instead of waiting for a table. A nice takeout place; a small grocery and a Walgreens also very near.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 13, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay with us and that you enjoyed your suite. Thank you for complimenting our staff and pointing out our excellent location, close to both Michigan Avenue shopping and Gold Coast dining. We are happy to provide refrigerators upon request, and I am sorry that you were not informed of this during your stay. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, USA
1 review
4 of 5 stars Reviewed December 12, 2012

Have stayed at hotel multiple times. My wife and I love the location, both for shopping as well as access to restaurants. The hotel also has a good bar in which we had a few couples of our meet us at.

Although we typically are out of the hotel, when we sit down to relax and watch a little TV, we like the TV to actually work. The signal quality was very pool, and often viewed pixelated images making watching almost impossible. Mentioned to hotel in call as well as when checking out. No accommodation given for inconvenience.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, December 13, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoy our hotel and its convenient location, as well as our Le Bar for cocktails. We thank you very much for your continued business. We are very sorry for the poor television reception in your guest room, and that a manager did not follow up with you on this before you checked out. This is not typical of our standards of service to our valued guests, and we thank you for bringing this issue to our attention. We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#11 Family Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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