This Sofitel is awesome. After mediocre service at the Waldorf Astoria Reach Resort Key West I had thought customer service had been forgotten (thanks Paul). A special thank you however to Irwin. He is excellent and was an excellent representative of Sofitel during our large meeting event. He helped us with our checkout, printing boarding passes, catering, and even went out and bought me sugar free Red Bull when I requested. This is great! Thanks Sofitel for going well beyond my expectations and renewing my faith in customer service.